Customer Service Manager

Jessica mcknight

**** * ******* ****** ***** Falls, SD 57103 605-***-**** ************@*******.***

Education

Bachelor of Arts, English; Bachelor of Science, Liberal Studies May 2008

South Dakota State University, Brookings

• Major: English, Liberal Studies

• Minor: Religion, History, Philosophy

Experience

Customer Service Representative I January 2010 to Present

CCC Information Services

• Providing superior customer service, including full knowledge of the companies policies,

procedures, and content related to CCC’s specific field of work

• Responsible for taking incoming phone calls

• Responsible for entering data correctly and quickly, involving superior typing skills

• Responsible for between call tasks, involving superior multi-tasking abilities

• Occasionally working reception area, including various projects, answering incoming calls

from customers, organization, and other projects

Shift Manager 2009 to 2010

Blockbuster Video

• Responsible for dealing with customer issues

• Provided suggestions and solutions to problems when

necessary

• Responsible for stocking shelves, balancing tills, cleaning

duties, training new employees, paperwork

2006 to 2008

Shift Manager

Blockbuster Video

• Responsible for dealing with customer issues

• Responsible for shift manager issues

• Provided suggestions and solutions to problems when

necessary

• Responsible for stocking shelves, balancing tills, cleaning

duties, training new employees, paperwork

Customer Service Representative 2003 to 2006

Best Buy

• Resolved customer issues

• Responsible for cleaning duties, paperwork

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