Customer Service Sales

GREG LAMANTIA

*** ******** ****, ******* ****, CA 94062

Email: *********@*****.*** Phone: 650-***-****

EDUCATION:

Saint Mary's College, Moraga, CA

B.S. Business Administration, Economics, 2005

SKILLS:

Experienced in all aspects of sales, freight/shipping and customer service

Positive, professional and people-oriented with exceptional analytical and

problem solving skills

Organized, good attention to detail, focused and able to stay on task

Proven ability to interact with all levels of management, internally and

externally

Good business acumen and excellent command of Microsoft Office Suite:

Excel, Word, Power Point, Sharepoint

Adobe Acrobat, ACT!, Salesforce (CRM)

EXPERIENCE:

Foresite Systems Environmental

Compliance Administrator

Campbell, CA

July 2010 - Current

-Collect environmental compliance documentation from the customer's

manufacturing suppliers (BOM)

-Data mining for appropriate environmental compliance documents

-Confirm compliance with RoHS and REACH requirements

-Responsible for storing and inputting data into appropriate databases

-Work with program managers to upload spreadsheets into GEMS database

-Determine resolution and identify appropriate individuals for ownership

Michael Toschi International Sales &

Operations Manager

San Carlos, CA

December 2008-October 2009

-Used various shipping methods to meet account requirements and avoid

charge backs

-Resolved any outstanding order discrepancies and drive new programs to

increase sales

-Traveled 25% of the time leading Trade/Trunk Shows for branding of Michael

Toschi International

-Developed and maintained strong customer relationships via phone, email

and in person

-Managed the process of new product delivery from conception to final

production

-Sole producer of B2B website; this included establishing, implementing and

maintaining the site

-Identified, analyzed and solved problems with orders or shipments

improving efficiency and accuracy

-Supported current accounts in all aspects of sales and customer service

ensuring 100% customer satisfaction

-Tracked and reported on opportunity pipeline, forecasting ad sales

Michael Toschi International Sales &

Operations Specialist

San Carlos, CA

January 2006-December 2008

-Managed all shipping and receiving

-Developed and maintained dealer incentive projects and data

-Reported production schedules and customer demands to management monthly

-Created and executed solid operations strategies improving processes

- Developed and maintained dealer incentive projects and data

-Accurately allocated products to fulfill and process orders in a timely

and effective manner

-Complied with customer shipping standards and ensured on time delivery

-Researched and analyzed the supply chain, initiating changes and

improvements

-Responsible for order processing and inventory entry into system database

ensuring accuracy and meeting deadlines

Symyx Technologies, Inc.

Compliance Intern

Santa Clara, CA

July 2005-September 2005

-Assisted in the development of S-Ox compliance processes

-Enhanced the existing compliance documentation including the process

narratives, internal control testing

procedures and business process diagrams

-Coordinated and performed the internal control testing and preparation of

the reported results

ACTIVITIES:

Vintage car & kart racing, snowboarding, cycling

Contact this candidate