Administrative Assistant Customer Service

Trina A. Hoover

**** ******** **** ****, ******, GA 30019

Cell: 770-***-****

***********@*****.***

SUMMARY

Administrative Assistant with extensive experience in supporting the Vice

Presidents, Directors, or Attorneys of several companies. Ability to

establish priorities, work efficiently and independently in a fast paced

environment and demonstrate excellent team player skills at working

diplomatically and collaboratively with all levels of staff to ensure

successful implementation of projects or meetings. Maintain excellent

written, oral communication and customer service skills, and a high level

of confidentiality. Proficient in Microsoft Office (Word, PowerPoint,

Excel) Outlook, Lotus Notes, slight exposure to Access and key strengths in

ability to learn quickly and keen attention to details.

PROFESSIONAL EXPERIENCE

Fogelman Management Group, Norcross, GA

2008-Present

Administrative Assistant

. Provide administrative support to Senior Vice President/Regional

Vice Presidents of FMG.

. Handle resident phone calls and mediating grievances.

. Follow up with residents to assure work orders have been

completed.

. Assist with quarterly inspections; gather weekly reports from

properties.

. Assist properties when needed.

. Assist Recruiter Coordinator with gathering of resumes.

. Maintain monthly properties calendars.

. Prepare travel expense reports and submit to Accounting.

. Order office supplies; update directories - emergency contact

list, company phone list, etc.

. Assist with other property tasks when needed.

. Assist in preparing yearly budget statements.

. Create monthly Safety Newsletters and send to Associates for

their team meetings.

AXA Equitable, Alpharetta, GA

2000-2008

Administrative Assistant/Continuing Education Coordinator

. Provided administrative support to the Vice President of the

Field Development Group - Training Department in areas of

project management, travel arrangements, prepared expense

reports and organized training sessions for the Financial

Professional Advisors.

. Compiled and generated survey statistics after training

sessions.

. Tracked and ordered marketing materials.

. Maintained instructor files, seminar files, registered courses

with designated states for Continuing Education seminars.

. Prepare and distribute all appropriate certification for

attendees.

. Ensured courses were updated for Compliance approval.

Administrative Assistant (2000-2006)

. Provided executive-level administrative support to the Vice

President/Director of Advisors Support Group and

attorneys/consultants with a demonstrated ability to improvise

and meet demanding deadlines.

. Coordinated travel arrangements, special meetings, developed

presentations for related on- and off-site meetings.

. Processed monthly expense reports with supporting documents with

budget code and invoices.

. Maintained weekly attendance and vacation schedule for the

Advisors Support Group Team and meetings calendar.

. Generated and maintained tracking system for ordering marketing

materials.

. Set-up Centra sessions for live presentations, onsite and

offsite to decrease company expense for traveling.

. Oversaw office needs.

. Handled incoming calls, routed to appropriate personnel.

. Handled all legal proposals for brokers (preparation and

mailing).

. Qualified Plan Proposal: Set-up files and inputted manual or

import census for consultants to run proposal illustrations for

agents, received clients dues payments.

Trina A. Hoover-cell: 770-***-**** Page

Two

Sugar Foods Corporation, Lawrenceville, GA

1997-2000

Receptionist/Administrative Assistant

. Assisted the Vice President/Director of Transportation in

processing freight claims and freight bills.

. Handled receptionist area - incoming calls routed to appropriate

personnel and greet visitors.

. Prepared documents and communicate monthly reports relations to

the logistics of performance in distribution and production.

. Supported Customer Service - tracer on shipments.

. Efficiently generated technical reports and graphic charts for

presentations.

Miller and Ellison, Attorneys-At-Law, Hazel Crest, IL

1996-1997

Administrative Assistant

. Reported directly to two attorneys with a broad range of

responsibilities relating to researches, investigating legal

documents for briefs and prepare legal documents.

. Liaison between attorneys and clients.

. Maintained weekly calendar for court appearances.

Commercial Law League America, Chicago, IL

1989-1996

Administrative Assistant/Meeting Coordinator

. Supported attorney in court cases.

. Oversaw office needs.

. Supported the Director of Commercial Law League America in preparing

yearly meetings.

. Generated monthly financial and budget statements.

. Prepared minutes from meetings.

. Oversaw office needs.

EDUCATION

Chicago State University, Chicago, IL

BS, Computer Science

AWARDS

AXA Equitable: Most Valuable Players - for outstanding performance in

Teamwork, Entrepreneurial Spirit, & Creativity - 4th Quarter 2005

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