Customer Service Technician

Seketha Lami Edwards

*** ******** **** ** # *** / Marietta, GA 30067 / 205-***-**** / 770-***-****

**************@*****.***

EDUCATION

University of Phoenix- Phoenix, AZ Degree expected 05/2012

Bachelor of Science of Criminal Justice Administration

GPA: 3.26

University of Phoenix – Phoenix, AZ Degree received 10/2010

Associate of Science of Criminal Justice

GPA: 3.26

Shelton State Community College – Tuscaloosa, AL 2007-2009

Pre-Nursing

Lawson State Community College – Bessemer, AL 2006-2007

Pre-Nursing

Shelton State Community College – Tuscaloosa, AL 2001-2002

EMS Certification & Business Management

Paramount High School 1998

WORK EXPERIENCE

Surgical Operational Services, Inc. - Marietta, GA 07/09 – Current

Sterile Processing Technician

Responsible for proper distribution

Responsible for decontamination, processing, and sterilization of

instruments

Maintaining inventories and ensuring customer service

UAB Hospital - Birmingham, AL 07/08-09/09

Lead Sterile Processing Technician / Team Leader

Decontamination, processing and sterilization of instruments

Maintaining inventories, ensuring proper charges to department

Operations of autoclaves

Case cart management

Team Leader of department

West Alabama Women’s Center - Tuscaloosa, AL 05/07-08/08

Central Supply Manager & Sterile Technician

Decontamination, processing & sterilization of instruments

Record of biological controls on daily basics

Operation of autoclaves & sterilizers

Securitas Security USA - Birmingham, AL 09/06-01/08

EMT & Security Guard

Assist workers with emergency need in Dispensary

Ensure that guests & employees have proper ID upon entrance

Performs other duties as assigned

Operate security camera & secure the facility

Rural Metro Ambulance Services - Birmingham, AL 07/05-12/06

EMT & Driver

Respond to emergency calls

Assist the paramedics with patients on emergency calls

Greene County Ambulance Services - Eutaw, AL 03/01-

Volunteer EMT & Office Assistant

Assist paramedics with patients and drive the ambulance

Assist with billing using computerized customer database

Operation of a 2 way radio to communicate with an emergency dispatcher

Volunteer & Skill

Tips 4 Teens – Riverdale, GA 2010 – Current

Mentor

Cobb County Juvenile Court 2010 – Current

Court Advocate

Skills

Experience using Microsoft Office & Windows

Strong organizational & interpersonal skills

Experience with Customer Service

EMT & Certified CPR

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