Project Manager Quality Assurance

Irina Ramachandran, PMP

** ******* *****, ****** ** 07901

*****.************@***********.*** 516-***-**** http://www.linkedin.com/in/irinaramachandran

Profile Experienced IT professional with expertise in Business Analysis and Project Management.

Have over 13 years of information technology industry experience including IT systems design

and development and validation and compliance. Skilled in implementing full lifecycle software

development; accomplished in planning and coordinating project activities, understanding and

translating business requirements into functional specifications and preparing project

documentation. Experienced in business process improvement initiatives, developing ‘as is’

and ‘to be’ business process workflows and identifying business process holdups. Focused

and motivated, thriving to learn new technologies and business areas, take initiative and

perform assigned work with integrity and to the best of abilities.

Skills summary

• •

SDLC/ELC Methodology Budget Management

• •

Six Sigma Initiatives User Requirements Specifications

• •

Business Process Improvement Release Management

• •

IT Validation and Quality Assurance Strong technical background

Experience

Intrasphere Technologies Inc., Jersey City, NJ

February 2010 to Present

Business Analyst

Accountable for understanding, collecting, and capturing business user processes and requirements and

producing detailed documentation to be handled over to development and testing teams.

Key responsibilities include:

• Understand client current processes and procedures.

• Understand client business process re-engineering roadmaps and strategies and create business

process flows

• Solicit and translate business requirements into user and functional specifications.

• Serve as a key point of contact between business and IT to address potential issues and questions.

Example projects include:

Global CRO (Contract Research Organization), NC

April 2010 to Present

Business Analyst

Developing business processes and workflow diagrams, use cases scenarios, and test plans for global

systems implementation.

Project responsibilities included:

• Understanding business process flows for various sponsor projects handled by the company

• Providing input to the systems configuration team based on the company business process flows

and workflow steps

• Collecting, developing and finalizing use case scenarios and testing scripts

• Creating SOPs and Work Instructions to follow new business processes

Global Pharmaceutical Company, IL

February 2010 to April 2010

Business Analyst

Preparing User Requirements Specification (URS) document for the client review and approval.

Project responsibilities included:

• Understanding, collecting, and finalizing user requirements to support ARISg Custom Reporting

strategy.

• Developing report layouts and specifications as per user requirements.

• Preparing detailed URS documentation to be handled over to the vendor for development.

Pfizer Inc, New York, NY

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Irina Ramachandran, PMP

38 Twombly Drive, Summit NJ 07901

*****.************@***********.*** 516-***-**** http://www.linkedin.com/in/irinaramachandran

June 2000 to November 2009

Senior Manager

Functioned as Client Partner and Project, Release and Disaster Recovery Manager during global system

implementations. Planned and coordinated project activities according to Enterprise Life Cycle (ELC)

development methodology. Worked with cross functional teams to gather user requirements, developed

use cases and specifications, created and maintained comprehensive project plans, addressed issues

and risks and troubleshoot problems. Created operating procedure and guidelines documents to be used

during different project phases. Handled defects maintenance and collaborated in defect resolution

efforts. Provided business process improvement solutions to reduce downtime and streamline systems

support and maintenance processes.

• Ensured release of commercial off the shelf (COTS) pharmacovigilance system (Argus) into

production on time and on budget by coordinating pre-implementation testing and orchestrating

production rollover activities of global 100+ member cross-functional team.

• Reduced number of defects in Quality Center 30% by following up and working with vendors, on-site

and offshore support teams. Analyzed each defect and came up with suitable and sustainable

resolution accepted by business owners.

• Improved resolution time by developing validated process for reporting new defects and addressing

in systematic and structured manner.

• Minimized down time for development and testing teams and afforded 100% availability for

production business users by creating validated process to refresh non production Argus

environments with data from production.

• Implemented scalable low cost solutions with minimal cost to business clients by leveraging shared

services and existing infrastructure.

Senior Project Analyst/IT Project Manager

(2003 – 2007)

Provided leadership and support for all IT related projects and initiatives; acted as Business Technologist

for Materials, Packaging, HR, and Finance business units liaising between business users and IT to

ensure the achievement of all targets and requirements. Interacted with department leaders and teams to

collect and capture business requirements and identify key performance metrics. Identified business

process flaws and provided technology solutions to improve business processes. Drove change initiatives

and developed and conducted end user training. Supervised and led team of consultants dedicated to

web based systems development and implementations. Ensured all systems developed followed SDLC

methodology and strict validation requirements including creation of user and functional requirements

specifications (using use cases), detailed design specifications, as well as testing scripts and training

materials.

• Received site and regional recognition awards for innovation and performance.

•Led and participated in a number of Six Sigma initiatives following DMAIC methodology: reducing

CXL production life cycle, improving attendance, reducing inventory levels, streamlining blending

process, etc.

•Facilitated management transparency into attendance and helped reduce absenteeism 35% by

developing and rolling out in-house custom-built Time and Attendance system.

•Enabled automated payroll by implementing KRONOS (COTS time and attendance) system for two

manufacturing sites that allowed reduction in financial clerical staff and timely error-free payroll

processing for 1,500 employees.

• Facilitated management ability to correctly evaluate production cycle time and address

bottlenecks in production process by systematizing and consolidating production data across

manufacturing operations in easy-to-read format.

•Provided training governance by implementing automated training recording system ensuring timely

update after completion of training.

•Designed and implemented reports for scheduling, production, manufacturing, and financial data

highlighting current issues and delays in manufacturing process and alerting management to focus

attention on problematic areas.

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Irina Ramachandran, PMP

38 Twombly Drive, Summit NJ 07901

*****.************@***********.*** 516-***-**** http://www.linkedin.com/in/irinaramachandran

Lead Developer/Systems Analyst

(2000 – 2003)

• Led in-house software development efforts. Provided coaching for junior development staff.

Prepared systems documentation (user, functional and detailed design specifications and test scripts

based on use cases) and training materials for in-house developed solutions.

• Reduced time spent during manual performance evaluation 30% by designing and

implementing performance evaluation system for 1,200 employees.

• Reduced turnaround time 45% and streamlined software and hardware access request

process by developing and rolling out automated Access Management System that allowed

seamless and timely access approval and granting. Improved SOX compliance adherence by

enabling easy and accurate information for all user access listing.

• Delivered production planning system that introduces for users single, reliable, and

convenient point of information for production planning activities.

P&O NEDLLOYD (currently merged with Maersk), East Rutherford, NJ

January 1997 – June 2000

World’s largest shipping company with global headquarters in Copenhagen, Denmark

Senior Systems Analyst

Education

• BS, Computer Applications, Belarusian State University of Informatics and Radio-Electronics

Additional Training and Certifications

• Six Sigma Training

• PMI Certified Project Manager

• GMP training

•

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