Sales Customer Service
Resume:
Melissa M. Dunham
Ballston Lake, NY 12019
********@*****.**.***
CAREER OBJECTIVE
To obtain a position, utilizing my managerial and sales experience, within
a dynamic fast-paced company providing opportunities for development and
advancement.
PROFESSIONAL EXPERIENCE
EASTERN COPY PRODUCTS 5/05 - 5/10
Albany, NY
Account Executive
. Sales and Account Representative for office equipment in the company's
fastest growing territory
. Assess customers office equipment needs and provide proposals based on
assessment findings
. Active participation in demonstration workshops and buyer-focused sales
training
. During the first-six months of employment, responsible for the sale of 12
machines, which included 10 new customer sales and 2 current customer
upgrades. 5/05-12/05
. 2006 was named Retail Sales Rep of the year and recognized for 145% of
plan. Stack ranking 8 out of 39.
. 2007 was promoted to Major Account Executive and was recognized for being
125% of plan - Reached Presidents Club. Stack ranking 4 out 42.
. 2008 was promoted to Production Specialist along with the role of Major
Account Executive.
. Receive phone calls, make cold calls and schedule appointments with
supervisor for new and current customers.
. Establish and maintain customer file information.
. Train new customers that purchase office equipment
previous employment history
Enterprise rent-a-car 1/01 - 5/05
Albany, NY
Assistant Manager
. Developed a strong partnership with GMAC insurance company by effectively
managing all aspects of GMAC rentals for their customers, resulting in
greatly improved relationships between GMAC and Enterprise Rent-A-Car.
. Managed new account generation while ensuring high-level of customer
satisfaction within current account base through ongoing contact with
clients and sales calls with other relevant sources
. Maintain a high level of customer service through efficiency and
professionalism, including issue resolution to ensure total customer
satisfaction
. Managed the expansion of fleet by 50% through sales & marketing
initiatives to insurance companies, dealerships, body shops and corporate
accounts
. Supervise the day-to-day office activities from client pick-up and drop-
off, management of daily status updates with repair shops and insurance
companies to ensuring accuracy of close-out contracts, managing accounts
receivable and balancing daily receipts
. Direct responsibility and supervision of new staff trainees
. Achieved rapid succession of promotions from Management Trainee to
Assistant Manager
Performance highlights
. Assumed management responsibility of a low-performing office, elevating
it to one of highest performing offices in the region
Melissa M. Dunham Page Two
. Employed a deeply focused sales campaign that increased fleet by 50% vs.
the previous year (from 21 cars on average to 33), earning the Area's
Award for largest fleet improvement
. Received an award for largest improvement in operating profit ( from a
YTD average loss of $25/car to YTD average profit of $124/car
. Implemented a sales technique resulting in an increase in Damage-
Waiver sales from $19/car to $80/car
. Increased fleet by five cars through partnership with an area car
dealership, resulting in a cost benefit for the dealership and increased
revenue for our business
University at Albany, Albany, NY 6/00-12/00
Facilities Department
Administrative Assistant
. Compiled bi-weekly payroll specific to union laborers
. Ensured quality customer service in support of the department
. Performed computer-related project work
. Provide clerical and telephone support for the department
. Answered phone calls and schedule appointments for supervisor.
. Maintained file information.
ayco company, Albany, NY 3/00-4/00
Tax Clerk
. Assisted with preparation, collation, filing and other duties associated
with income tax returns
Albany-colonie diamond dogs, Albany, NY Summer 1999
Intern - Northern League Baseball Team
. Conducted on-field promotions
. Assisted with ticket sales
. Coordinated and conducted children's parties
University at albany, Albany, NY 1996-2000
Women's Basketball Department Summers
Camp Counselor
. Mentored and coached potential basketball players
. Analyzed player performance and instructed campers in game strategies and
techniques to prepare them for competition
EDUCATION
Bachelor of Science Degree, Business Administration - concentration in
Marketing & Management
University at Albany, Albany, NY
. Athletic Scholarships ( NCAA Division I Women's Basketball (captain 1999-
2000) & Women's Golf (captain 1998-2000)
Hardware skills
MS Office, Word, Excel, PowerPoint and Netscape Navigator
Konica Minolta Digital office equipment - full line up to and including
production equipment
Xerox Digital office equipment
Ricoh / Savin Digital office equipment
Activities and community service
Basketball and Golf ( Member of University at Albany Basketball and Golf
Teams 1996-2000;
Lady Dane Mentor ( mentored girls ages 3-13 throughout collegiate career;
Capital District Cerebral Palsy Telethon Volunteer.
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