Customer Service Manager
Resume:
Aaron Dienstfrey
***********@*****.***
Professional Objective: To obtain a high profile position, that will utilize my experience and
knowledge of professional customer service as it relates to facilities management. To work in an
environment where both worker and employer want to be the best at what they do. Put to use my
presentation skills, documentation expertise and organizational strengths. Want to be a member
of a team that impacts the mission and growth of a company.
Experience:
CB Richard Ellis San Francisco, CA McKesson Account Oct 2004 to Jan 2010
Facilities Management
Responsible for training and support of 7 staff members.
Negotiates and Manages all vendor relationships
Main point of contact for new vendor support for over 1,000,000 square feet.
Oversees the functioning and maintenance of office equipment and service calls and
purchasing.
Maintain ongoing status reports for the Senior Facilities Manager. Handled the daily
operations of space totaling over 1,000,000 square feet including three Distribution
Warehouses.
Was responsible for handling office moves/adds/changes for Corporate Headquarters with
255,000 square feet of space.
Establish and maintain open communications channel with McKesson Real Estate
Management.
Updated occupancy plans
Assisted the Senior Facilities Manager of the Southwest Region
Oversee all aspects of facilities, including the day to day operations
Trammell Crow Company Pleasanton, CA PeopleSoft Account July 2000 to Oct 2004
Customer Services Manager
Handled small project management
Supervisor of three large mail centers for PeopleSoft Account
Trained 15 employees on all standards of Office Services Management.
Documented and wrote all training materials for delivery and support of all training.
Scheduled and tracked all training.
Served as the company presentation coordinator - client manager and contact for the local
meetings for the company. Worked with external and internal clients.
Hertz Corporation San Francisco, CA Oct 1996 to June 2000
Fleet Operations Manager
Provided training to all 200+ shuttle employees on Hertz Safety policies.
Scheduled and maintained the pool of 25,000 Hertz Fleet vehicles
Provided support for Hertz Roadside Service Call Center
Provided inventory control for Hertz Fleet Pool
Hertz Corporation, San Francisco, CA June 1993 to Oct 1996
Customer Service Manager
Responsible for training all new and existing employees on Company Safety guidelines
Wrote all training documentation. Created new courses and for training.
Answered customer complaints from customer survey forms
Scheduled training and posted training content and Q&A tips on company wide policies.
Supervised sales agents on performance goals and objectives .
Miscellaneous: Ability to multitask in a fast pace work environment. Strong interpersonal and
communication skills. Able to handle stressful situations with positive results Good written
communication skills. Ability to effectively work individually or in a team environment
Education:
B.S degree Criminal Justice Administration California State University at Hayward ’93
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