Human Resources Customer Service
Resume:
Diane M. Bauman, SPHR
Olive Branch, MS 38654
******@****.***
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Results-oriented Human Resource Manager with a proven ability to implement
strategic human resource initiatives, and assist executive management in
assessing organizational structure, developing defensible policies,
efficient processes, and cost saving measures. Exceptional mediation,
communication, and problem solving capabilities.
Employee Relations Labor Relations EEOC
Response Policy Development
Union Avoidance Process Development
Employment Law Change Management
Strategic Management Succession Planning
Recruitment Training
Six Sigma & Kaizen Safety and Risk
Benefits Total Compensation
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Human Resource and Leadership Experience
Games Workshop, NAS, Memphis, TN
Director of Human Resources NAS
01/01/2010 to 10/01/2010
(LSE: GAW.L) is a UK based designer, manufacturer and retailer of miniature
tabletop games with wholly owned subsidiaries in Canada, France, Germany,
Spain, Australia, Japan and Italy.
. Successfully converted eight HRIS and T&A systems to Ultimate HRMS
system
. Developed and implemented Memphis based recruiting system for North
America recruiting efforts
. Developed and staffed Memphis based Human Resources department for NAS
operation
. Eliminated broker for sourcing Canadian benefit plans
. Implemented positive corrective counseling system to address
performance issues
Central Defense Security, LLC, Memphis, TN
Human Resources Operations Manager
01/2008 to 01/2010
. Manage P&L for 700 officer security company with 22,000 hours weekly
and 200 business clients with exceptional results. Manage HR dept.,
Dispatch Operations, Employee Relations, Employment and Field
Operations
. Successfully responded to resolve issues resulting from extremely fast
growth
. Reduced overtime expenses by 30% through effective analysis and
scheduling
. Effectively implemented tracking and counseling system for absenteeism
and performance issues.
. Developed quantifiable incentive program for Area Managers and
Operations Managers
. Reduced operating expenses by $300,000 first year by eliminating waste
and improving processes
World Color Inc., Olive Branch, MS
12/2002 to 01/2008
Director of Human Resources
(TSX: IQW) is a subsidiary of Quebecor Inc. based in Montreal, Quebec
providing a wide range of printing capabilities throughout the world
. Provided Human Resource and EHS related consultation and direction to
General Manager, Managers and Supervisors in 450 employee non-union
flexographic printing facility
. Facilitated turnaround with management to overcome corporate campaign
union attempt
. Successfully defended all alleged EEOC, NLRB and OSHA allegations
during three year unsuccessful corporate campaign union attempt with
no negative findings
. Developed and successfully managed Employee Opinion Survey Action Team
process to address employee relations issues through collaboration and
team involvement
. Effectively recruited and placed technical management positions
. Initiated change management process through people centered
initiatives
Boyd Gaming Corporation, Sam's Town Casino & Hotel, Robinsonville, MS
04/2001 to 12/2002
Director of Human Resources
(NYSE: BYD) is a Las Vegas, Nevada based corporation with 16 properties and
over 23,000 employees engaged in the development, ownership and operation
of hotels and casinos throughout the United States
. Managed all aspects of Human Resources & OD function for 1800 employee
gaming and hotel operation
. Conceptualized, developed and managed needs based training on key
topics, such as Customer Service Delivery, Supervisor training,
Leadership Qualities, Customer Service Recovery, and job specific
training
. Successfully responded and closed over twenty - five EEOC charges
with no findings after a RIF was imposed by prior management
. Reduced turnover from 69% to 39% in first year
. Selected by EVP/GM to develop property wide program to increase
customer satisfaction (PIT teams) through standardized processes and
employee/manager involvement
Page 2 - Diane Bauman
Nordenia, USA, Jackson, MO
12/1996 to 04/2001
Director of Human Resources, North America
Nordenia International Holding is a developer and producer of flexible
films and packaging products based in Greven Germany with plants in
Germany, Spain, Hungary, Russia, Poland, and outside Europe in the U.S.A.,
China, Malaysia, Morocco, and Australia.
. Developed and coordinated all Human Resource and Safety policies and
procedures for German owned flexible film packaging plant in a non-
union environment in US and Canada
. Developed and implemented training & OD department. Conducted needs
assessment to identify specific training needs for entire employee
base
. Implemented Work Steps job specific physical testing to determine
employee capability for job Resulted in potential savings of $418,000
. Secured over $500,000 in State funding for customized training
program, OJT and workforce development
. Sourced and qualified self-funded insurance program resulting in
$508,000 savings in first year
. Managed continuous improvement initiatives through Kaizen process
. Implemented validated testing system to identify skill level of
potential candidates using Work Keys profiling system through American
College of Testing
. Successful in defeating union organizing attempt in Canadian facility.
Plan was implemented and achieved with one week's notice
Boyd Gaming Corporation, Las Vegas, NV
08/1995 to 12/1996
Corporate Director of Human Resources
Boyd Gaming Corporation, Silver Star Resort & Casino, Philadelphia, MS
04/1994 to 08/1995
Director of Human Resources
(NYSE: BYD) is a Las Vegas, Nevada based corporation with 16 properties and
over 23,000 employees engaged in the development, ownership and operation
of hotels and casinos throughout the United States
. Overall responsibility for development, coordination and
implementation of Human Resources policies and procedures for eleven
properties consisting of 13,000+ employees in union and non-union
environments
. Successfully provided property level Human Resource Directors and
VP/GM's consultation and direction on Human Resource related issues
. Key player in assisting with start-up of five new gaming facilities in
Mississippi, Missouri, Louisiana and Nevada in 18 month period
. Devised and executed process for mass recruiting, hiring and training
process in start-up property for 2300 new employees
. Provided Human Resources direction and management for new start-up
gaming facility located on Choctaw Indian Reservation
. Supervised staff of ten with overall responsibility for 1,900
employees
. Successfully integrated policies and procedures for diverse, multi-
ethnic workforce. Overcame challenges and barriers while maintaining
exceptional relationship with Choctaw tribal members
. Identified as promotional candidate and promoted within six months of
employment
. Frequently assigned to other properties in KS, LA, and MS as interim
Human Resources Director while managing HR function for Silver Star
Developed and implemented Choctaw Management Development Program to
identify and develop tribal members for management positions.
Education: BS Organizational Leadership
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