Customer Service Manager

Robert H Woodruff

**** ** ***** **

Vancouver, WA 98662

360-***-****

OBJECTIVE:

Office work, Admin Support, HR, IT, operations.

SUMMERY OF QUALIFICATIONS:

. Excellent customer service and user support abilities

. Unique communication abilities that makes people comfortable and willing

to talk

. High work ethics and company loyalty

. A positive personality and uplifting attitude

. Familiar with all MS office software, type 50+ wpm and 10-key by touch.

. General knowledge of the SOP of most departments

. Experienced in working high pressure environments

. Able to resolve complex problems

. Involved in large system, software package and SOP conversions

. Valid Washington State drivers license

RELATED SKILLS AND EXPERIENCE:

. Twenty Plus years providing user, customer and hardware support to all

departments

. Ability to learn and understand new mainframe systems installed with new

software packages

. Assisted the Network Administrator with PC hardware and software

installation

. Discussed and documented department operating procedures with managers

. Responsible for equipment inventory and maintenance records

. On the Disaster Recovery Team - Communications, Power and computer

failures

. Fast response time on all questions and problems from users and customers

. Have created different form formats per manager requests

. Assisted department managers in new employee orientation

. Research and schedule new equipment demonstrations

. Research suppliers to determine best selection for ordering specified

supplies from

. Member of Toastmasters International

WORK HISTORY:

2007 - Present Product tester / Shipping clerk RAM Ind. Vancouver

WA.

2005 - 07 Temp landscape jobs Express Personnel Service WA.

2005 - 05 Contract Programmer 3mths TEK systems, Beaverton OR

1991 - 04 Information Technology / Programmer Tree of Life /Gourmet

Award Foods NW

1988 - 89 Information Systems / Programmer Silver Eagle Industries,

Portland, OR

1987 - 88 Contract Programmer 6mths P & CS, Portland, OR

1983 - 87 Programmer Analyst Jenkon Data Systems Inc.

Vancouver, WA

EDUCATION:

Mt. Hood community College

General Studies: Basic Logic

Human Behavior

Accounting 101

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