Process Improvement Engineer

JOU PENUELA

• • •

**** ** *** **** *****, FL ***93 954-***-**** ********@***.***

Process Improvement Engineer and Business Analyst

PROFILE

Industrial and Systems Engineer with significant experience in Process Improvement, Data/Statistical Analysis, Quality

Initiatives, and Manufacturing. Comprehensive understanding of ISO 9000 Procedures, Six Sigma Project Development,

and Lean Manufacturing. In-depth knowledge of the latest principles, practices, and methodologies for assessing emerging

technologies, best practices, and their impact on objectives, strategies and current systems. Unique combination of

technological expertise and leadership abilities with proven ability to drive results through implementing effective

strategies and corrective actions that increase efficiencies and decrease costs.

CORE STRENGTHS

Engineering & Process Standards Six Sigma and Lean Production Systems

Manufacturing Processes and Reengineering Quantitative and Qualitative Statistical Analysis

Total Quality Management Initiatives Change Management and Cost Reduction Initiatives

Program and Project Management and Facilities Planning Best Practices Implementation and Benchmarking

Operational Analysis & Corrective/Preventative Actions Process Control Systems & Continuous Improvement

PROFILE

• A non-linear thinker, adept in evaluating critical business needs and developing solutions to improve performance. Serve

as a change agent and utilize formal problem solving techniques to resolve issues and needs.

• Outstanding troubleshooting and analytical skills, and attention to detail. Develop practical, well-structured and thorough

technical solutions to complex problems utilizing ingenuity and creativity. Work well independently and as part of a

team.

• Excellent written and verbal communication skills with well-developed research and documentation abilities.

Proficiently collect, analyze and interpret data and formulate accurate conclusions. A ble to effectively translate between

business-focused and technical-focused stakeholders at all levels. Bilingual: English and Spanish.

TECHNICAL SKILL SUMMARY

Minitab 15, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), MS Project; MS Visio, AutoCAD, ARENA,

Solid Works, Pro E Wildfire, SQL, Mastercam, ESPRIT. Able to read Blueprints, and perform Mechanical Drafting, as well as

Statistical Analysis and Workflow Analysis. Able to use Precision Measurement Instruments.

PROFESSIONAL EXPERIENCE

American Express – Plantation, FL July 2010 – Present

Industrial Engineer

Supported Card Issuance and Services Department with process improvements, feasibility analyses, and defect elimination for

the purposes of improving customer satisfaction and generating cost-savings. Worked closely with Operations leaders and

Project Managers to identify new opportunities to develop and implement existing ideas and projects.

Analysis and Process Improvement Accountabilities

• Coordinated quality control objectives, activities, and Six Sigma

Methodology to resolve production problems, maximize product reliability, or minimize costs.

• Analyzed and quantified workflows, recognized business and

operational opportunities, and recommended improvements with supporting economic analysis.

• Gathered data, conducted analysis, and generated

recommendations for abstract and complex business initiatives.

• Applied statistical methods and performed mathematical

calculations to clarify problems, determine root cause, develop counter measures, implement solutions, and standardize new

processes.

AAR Landing Gear Services - Miami, FL January 2010 – May

2010

Lean Manufacturing Facilitator Intern

Accountable for facilitating the application of Lean Manufacturing principles to identify and remove waste and sources of

variation enterprise-wide. Responsible for facilitating a lean transformation within assigned value streams/functions.

Résumé of Jou Penuela • 954-***-**** • ********@***.*** • Page Two

PROFESSIONAL EXPERIENCE – (continued)

Analysis and Process Improvement Accountabilities

• Utilized LEAN, Six Sigma tools, resources, and principles across all levels of the organization to effectively reduce costs and

increase production and product quality. Challenged current practices and drove solutions utilizing a proactive approach to problem

solving.

• Leaded process improvement projects using lean tools and leading data-driven improvement project teams to implement

change. Ensured proper administration of quality control systems used in the manufacture of equipment.

• Generated recommendations to revise methods of operation, material handling, equipment layout, or other changes to increase

production or improve standards.

• Drove continuous improvement through the use of practical, lean manufacturing methodologies and statistical tools.

Beckman Coulter - Miami, FL April 2008 – December 2009

Industrial Engineering Intern

Performed standard work, analyzed cell balance and created work instruction documents. Participated in kaizen events to

eliminate waste, incorporate visual management, 5S, and assisted teams in the reorganization/layout of the current department

utilizing Lean Six Sigma principles.

Analysis and Process Improvement Accountabilities

• Delivered total costs savings of over $180 K

• Accountable for implementing lean methodology across the entire chain. Principal

areas of focus include Quality, DMAIC, Manufacturing, Purchasing and Product Development.

• Successfully completed Value Stream Maps (VSM) for all low volume-high mixed,

labor intensive operations and developed plan to remove the “no value added” activities (waste).

• Instrumental in promoting lean initiative across multiple business units by

completing easy to achieve changes in the value stream and demonstrating the changes to team members and their

managers.

• Implemented material delivery system to supply the POU while completely

eliminating the need for the operators to look for parts. This single activity improved operation efficiency by 30% and

achieved POU inventory reduction of 40%.

• Created ability to produce to TAKT time by level loading the production schedule

and establishing daily requirements based on overall customer demands.

• Developed a plan to integrate “manufacturing island processing” into a POU

supplier, and thereby increased the supply chain process flow by 25% by designing work stations based on PFEP (plan for

every part) requirements and 5S principles.

EDUCATION

Bachelor of Science Degree in Industrial and Systems Engineering

Florida International University, Miami, FL

GPA 3.17/4.00

SPECIALIZED INDUSTRIAL & SYSTEMS ENGINEERING PROJECTS

Beckman Coulter - Miami, FL Project: Lean Manufacturing Implementation at the Gallios / Navios

Area

Implemented Lean Manufacturing methodology into an assembly cell and developed a sustainability plan

to maintain and expand the program within the company.

Results: Successful implementation of Lean Manufacturing Methodology in the fabrication department. Additionally, the team

developed and delivered training material which assisted the company in implementing the methodology company-wide.

PROFESSIONAL AFFILIATIONS

Institute of Industrial Engineers, Society of Hispanic Professional Engineers and Phi Theta Kappa International Honor Society

HONORS AND AWARDS

• Florida International University Industrial and System Engineering Department

Distinguished Senior Design Project Award “Lean Implementation at the Gallios/Navios Final Integration Area”, for

Superior Quality of Industrial Engineering Work, Creative Problem Solving, Team Work Skills Displayed and Successful

Delivery of the Project.

• Dean’s List Spring 2010

• Dr. Sergio Martinez Scholarship for academic merit in Industrial and Systems

Engineering (FIU)

• Beckman Coulter’s Lean Implementation Project 2008 and 2009: Recognition and

appreciation for outstanding work

• Third place in Skills USA VICA, Subject: Heating and Air Conditioning; 1999

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