Training Management

Tracy McOrmond

*** ******** **.

Virginia Beach, VA 23456

(C) 757-***-****; (H) 757-***-**** *********@***.***

Profile

With over 20 years of experience, I bring to an organization or agency, a

variety of solutions to improve workplace performance. I have experience

in the following areas: training and education management, knowledge

management, change management, information management, technology adoption

and enterprise portals.

I specialize in all phases of the training cycle including: analysis,

design, delivery, coordination, implementation, and evaluation; instructor-

led training (ILT), web-based training (WBT), train-the-trainer (TTT),

curriculum development, on-boarding/orientation programs, workforce

development programs, communications, enterprise collaboration, knowledge

management strategies, community of practice development, and portal

business applications.

Prior to consulting, I served as a public school teacher for nine years

with a Masters in School Administration before becoming the lead Corporate

Development Trainer at a prominent software company in the Washington DC

area. I am a certified Lean Six Sigma Green belt and currently hold a

Secret Clearance.

Experience

Deloitte Consulting.LLP (Formerly BearingPoint) Norfolk, VA, Senior

Consultant Feb 2001-Present

Managed and supported a variety of client-site government programs and

projects. Directly interfaced with Branch Heads, Program Managers,

government executives, and high ranking military and foreign nationals.

Major clients included: U.S. Joint Forces Command (USJFCOM), Navy Network

Warfare Command (NNWC) Defense Contract Management Agency (DCMA), US Fleet

Forces Command-(USFFC), Naval Personnel Development Command (NPDC), U.S.

Department of Health and Human Services (HHS), The National Institutes of

Health (NIH).

Specific roles, responsibilities, and achievements included:

1. Directly provided both advisory and operational support to the Chief

Knowledge Officer and Command Groups in the development of improved

staff learning and training initiatives and use of the enterprise

portal as a virtual work environment. Assisted with developing, leading

and implementing various Knowledge Management initiatives to include:

command business activities, workforce development, and management of

all KM learning and training programs of instruction. Primary

responsibilities included developing and leading a Curriculum Advisory

Team to examine and improve internal staff training for the Commands

Collaborative Information Environment. Managed all KM Learning and

Training activities in the absence of a Chief Learning Officer.

Initiated the procurement and implementation of a new Learning Content

Management System (LCMS). Authored Knowledge Management and Portal

Training requirements. Supported and led the development of formal

Community of Practice (Interest) guidance to support collaboration

teams, and enterprise business process improvement efforts via the

organizations technical capabilities.

2. Lead training effort for a DCMA web based training requirement for the

use of Cognos Power Play Version 7 Business Intelligence tool by

utilizing Adobe Acrobat Connect. In the Business User Support and

Technical Training area; main responsibilities were, instructing the

users on the Business Intelligence Query and Reporting applications, to

specifically; run reports, manipulate cube reports, construct and

create Ad Hoc Queries, support Metrics Manager and utilize the newer

Portal Integration features.

3. Member of Knowledge Management team for Navy Network Warfare Command

supporting the implementation of Microsoft Office SharePoint Server

2007 as the Command Portal for organizational development through the

use of Collaboration. Focus on this team was to help the client with

the Technology skills pertaining to KM as it relates to portals and

collaboration, In addition to, support with the Business skills of how

organizations improve their efficiency and effectiveness through the

use of collaboration, KM-ECM, and Human Capital Management. Developed

the Training requirements and implementation plan for the training at

both the FFC and NETWARCOM Commands in addition to creating

establishing the need for clear Business Rules, Governance models, an

ECM Implementation Plan, and Communications/Change Management plans.

4. Evaluated system requirements at US. Navy Comptrollers office to create

and update training documentation. These systems are based on the

Oracle Federal Financial software and also utilize Oracle Discover as

needed.

5. Member of Workforce Transition and Support Assist Team: NPDC Naval Air

Station Norfolk, helping the Commanding Officers identify and redefine

their organization structure and their training curriculum as well as

design and develop the new course of study for each of the enlisted and

officers who attend the training programs. (Task Force Excell)

6. Designed Strategic Planning of Organizational Development as well as

design and development of training materials using Oracle Federal

Financial Systems and the Department of Health and Human Services core

accounting practices and procedures.

7. Designed an organizational structure to increase efficiency and control

within the present level of automation, and provided documentation for

planning, education and training

8. Development of a strategy and plan to conduct the organizational

assessment of the Office of the Secretary and the 12 Operating

Divisions of the Department of Health and Human Services (NIH, CDC,

FDA, etc)

. Developed metric reports and analysis for verification of method

improvements then interpreted results to recommended process

improvements

9. Key facilitator with clients to establish 'To Be' Business Processes

for the HHS Global Business Analysis team.

10. Coordinated Action Items and Issues for implementation, organized

resolution of actions from workshops and recording of issues in Issues

Database

11. Technical trainer for National Institutes of Health's (NIH) (a large

public health research organization) data warehouse project - a DB2

environment utilizing both Hummingbird BI/Query and Cognos Power Play.

The data warehouse includes data from NIH's legacy systems supporting

the following business areas: Human Resources; Staff Training and

Development; Travel; Property; Research, Contracts, and Grants;

Procurements and Market Requisition; Budget and Finance, HR Fellowship

Payment and Technology Transfer (Patent and Licensing).

12. Developed training manuals and reference cards for data warehouse

classroom and End-user training program of data warehouse query and

reporting system with over thirteen hundred users

13. Developed and conducted pilot training and feedback sessions for

applications in development. Receiving outstanding evaluation scores

relating to presentation and delivery and response to questions and

comments by students attending training.

14. Provided customer support and composed post-training evaluation surveys

to measure return on investment for client project.

15. Reviewed technical query specifications for accuracy and understanding

of requirements.

. Analyzed the delineation of work flow, customer requirements,

organization structure, management information reporting, and developed

process flow diagrams to determine vision, critical success factors,

and key performance indicators.

OneSoft Corporation. McLean, VA Trainer, Corporate

Development 2000 - 2001

16. Developed, executed, and maintained corporate programs and training

initiatives ranging from development and delivery of basic internet, e-

commerce, and OneSoft's proprietary software product fundamentals, to

Professional Services Boot camp, a two week training course for

application and solution developers, to basic desktop applications and

corporate orientation material. Enhanced corporate development course

participation from 60% to 85% within three months

OneSoft Corporation. Operations Coordinator for the IT department

1999-2000

17. Tracked and maintained multi -million dollar budget for IT Director.

Priced and ordered all infrastructure, and operations hardware,

software, cell-phones and beepers. Maintained and tracked company

software licensing compliance and records. Responsible for deployment

and record keeping of all new hire computers, cell phones, and setup.

Maintained helpdesk ticket log assigned tickets to technical support

team and ensured all were responded to and closed within a reasonable

amount of time.

EDUCATION: Master of Arts, Educational Administration, Virginia Tech.

University

Bachelors of Music Education k-12, University of North

Carolina

Certification, Early Childhood Education k-4. Univ. of

North Carolina

Certification in Instructional Design and Development:

Langevin

Lean Six Sigma Green Belt

Certification.

Pending-PMP-expected completion

Fall 2010

CLEARANCE: SECRET

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