Project Manager Software Engineer

DAISY GUAN

IT Systems Analyst/PM

Cell: 916-***-****

**** ********* **.

Dublin, CA 94568

***********@*****.***

*************@*****.***

http://www.linkedin.com/in/daisyguan

OBJECTIVE

Seeking senior level permanent or long-term contracting position as an IT Business/Systems Analyst,

Project Manager in East Bay, northern California; willing to relocate to Sacramento for great perm

opportunities.

QUALIFICATION SUMMARY

• 10 plus years overall IT experiences, mainly focus on IT Business, Systems Analysis/Project

Management, with combination of QA and Software Engineer background

5 years of IT consulting experience as an IT Business Analyst/Project Manager for Telecom giants, major

financial institution and retail chain store

• Certification in Information Systems Analysis from UC Davis

Master’s degree in Business Administration

Bachelor’s degree in Computer Information Systems

PROFESSIONAL HILIGHTS

Sr. IT Analyst Consultant

Visa, Foster City, CA (June, 2009 - Current)

BA consultant hired through Pegastaff to support Visa's mobile technology group in the various mobile

development efforts (mostly based on .net)

• Working with the business to review and refine business requirements documents.

• Reviewing and updating use case documents to accurately reflect the work necessary to

meet the

business requirements.

• Monitoring and conducting appropriate review of geographically dispersed development team

and

insure that the development keeps on track.

• Assisting QA when requested to insure that sufficient stress test and regression tests are

conducted

when needed. In addition review problem tickets when they come up.

• Preparing and reviewing implementation plans to insure successful installations.

Troubleshooting when requested on production issues to insure proper communications and timely

resolution of any reported issues.

• Serving as an interface amongst project teams, eg. QA, PM, business sponsors and offshore

development team as well as the IT VP level executives.

Sr. Systems Analyst

Longs Drugs Corporation/CVS Caremark, Walnut Creek, CA (Nov, 2007 – May, 2009)

Permanent full time employee, working under company’s Pharmacy’s Systems Department. Major

responsibilities include:

• Responsible for high complexity tasks/projects in the development, enhancement and

maintenance of

the pharmacy information systems and business applications.

• Analyzing specific business areas, makes recommendations, and participates in the definition,

development and implementation of IT projects to meet current and long-range company goals.

• Educating and interacting with various technical teams to facilitate issue resolution and

providing a

cross-functional view of the business process under development, as an industry knowledgeable user

as well as project SME.

• Ensuring all pharmacy systems meet the users' functional expectation and scope definition

within the

project budget; meanwhile, with the pre-defined software quality.

• Working closely with business users and technical team, such as developer, DBA and QA

collaboratively to manage and oversee IT projects.

• Participating Longs-CVS conversion projects with defining business requirements, technical

requirements and other misc. conversion efforts; a center point of contact between two entities on

pharmacy data conversion during the turnover process.

• Participating defining and designing approaches on Longs-CVS data integration to CVS data

warehouse as well as the ETL process for the conversion application; troubleshooting issues

during conversion by refining process, performing data analysis, data mapping and proposing

change requests for enhanced software version to maximize the results.

Sr. Business System Analyst/Project Manager

Verizon Wireless, Walnut Creek, CA (Sep, 2006 – Nov, 2007)

Full Time IT consultant hired through AgreeYa, Inc. Working with Verizon Wireless Internet Services

Team to develop and maintain the corporate website (www.verizonwireless.com); Meanwhile, act as a

Project Manager (part-time basis) for internal mini-projects in B2C arena. Major responsibilities include:

• Formulating and defining system scopes and objectives based on user defined needs.

Working with business customers to understand requirements and develop specifications for medium-

sized projects.

Analyzing, troubleshooting, and testing of maintenance, production support of the B2C clients website.

Researching, verifying and validating data elements in various internal environments (Work Flow

Management, Order System and SMS systems, etc) by using SQL within Oracle Plus and SQL Navigator

4.

Base-lining automated training for core functionality of verizonwireless.com

Establishing and implementing processes and guidelines for maintaining/creating the automated training,

and facilitation of training to the supporting teams.

Budgeting, resource forecasting and assessing project risks during web releases.

Acting as an interface/liaison between the business group (Sales & Marketing) and the IT development

team.

• Defining and modeling business processes, data flow and systems interaction for internal/external systems

used.

• Managing small-scale internal projects for Verizon Wireless consumer site – B2C.

Business Analyst/Project Manager

Enterpulse, San Jose, CA (Feb, 2005 – Sep, 2006)

Permanent full time IT consultant, with projects primarily but not limited to telecommunication industry

(eg. Cingular, BellSouth, Verizon Wireless, Visa etc); major responsibilities are:

• Assisting project manager with developing project plans, creating timelines and milestone as well as

resource allocation by utilizing PM tools, such as MS Project;

• Discovering, soliciting and gathering business requirements for both existing legacy systems and to-be-

developed systems;

Participating and interacting with project stakeholders and/or direct clients on requirements validation,

prioritization and categorization;

Planning and analyzing user requirements for development and implementation for future systems;

• Preparing Use Cases for describing interactions/activities between User and the other related systems;

• Developing Process Flows and UML diagrams for both legacy systems as well as to-be-developed

systems;

• Conducting process and data analysis to identify business process for current state and discover

opportunities for future process improvement;

• Preparing information for the development team and participating in the conversions of user requirements

into system/functional specs;

Interacting with customers extensively and directly as well as working closely with internal team such as

project managers and development staff;

Developing gap analysis for existing system versus to-be-developed systems;

Developing roadmaps for future implementation with details on how existing systems are to be migrated

towards the desired state;

Involving in all four RUP phases as a Business Analyst as well as Quality Assurance Analyst during the

Construction phase by preparing Testing Strategies, Testing Plan and Testing Cases documents, followed

by system testing and UAT testing till the end of Transition phase;

• Coordinating and driving QA effort with functional, system, end-user and UAT testing; executing test

cases and documenting issues; collaborating with development team to follow through with problem

resolution.

Business Analyst

SBC Communications Inc., San Ramon, CA (Sep, 2004 – Feb, 2005)

Full time IT consultant hired through Fujitsu Consulting, acting as both Business Analyst and QA Analyst

in a newly funded project for SBC’s IT group, which is to maintain the network customer hierarchical

structure for voice and data customers. Major functional areas include:

• Interacting with various stakeholders and acting as a liaison between the development team and the client

organizations;

Interacting with SBC internal customers to gather, document and finalize business requirements;

Translating the finalized business requirements into system requirements and functional specs for

development team;

Consolidating design and architectural artifacts by transforming high level requirements to software

architectural documents and system/application design model;

Coordinating, producing and maintaining final deliverables, such as Business Requirements, Use Cases,

Technical Requirements, High Level Design Requirements, Detail Design Requirements, Process Flows,

Business Flows and System Interface document, etc;

Developing Test Plans, Test Strategy, Test Case and other related testing documents, as well as providing

testing support for End-To-End testing and UAT;

Utilizing RUP and Extreme Programming methodology meanwhile, ensuring SBC’s home-grown

software development process methodology EXPRESS is being practiced and strictly complied to;

Working closely with Project Manager, Business Manager, Technical Director and Senior Architect to

ensure the project is meeting business objectives;

Assisting Project Manager with managing the project’s defined overall budget and providing status.

Business Analyst/QA Analyst/Software Engineer

Sprint, Overland Park, KS (Jan, 2000 – Sep, 2004)

Development and testing team for 3 major Sprint IT projects:

C2P (Circuit – to – Packet), April 2003 release

WFO (Work Force Operations), multiple releases

ION (Integrated On-demand Network), multiple releases

Acting as a Business Analyst, Software Engineer and QA Analyst accordingly in the aforementioned

three projects within Sprint’s IT division. Major responsibilities include:

• Gathering business and technical requirements through JAD sessions, conferences and interviewing;

Designing and developing use cases; providing process flows, flow charts and detailed documentations;

Acting as a liaison between user group and technical developers;

Preparing requirements, functional specifications and high level design documentations;

• Participating the project planning process; researching requirements and assisting in preparation of

performance guidelines; participating decision making on tools and systems being used;

Analyzing process to identify root causes for system failures and issues on how to i mproving quality

assurance procedures;

• Creating testing data for functional, system and UAT testing; developing automating test scripts by using

Winrunner and Test Director;

• Coordinating the implementation effort by practicing standardized testing techniques, test matrixes and

test cases; building DTCs (Detailed Testing Cases) and test plans;

• Coordinating testing effort with each external applications during the entire SDLC;

• Participate in code reviews, inspections and walkthrough; practicing waterfall methodology through the

entire SDLC.

ACADEMIC ACHIEVEMENTS

Certification of Information Systems Analysis - 2004

University of California, Davis

Master of Business Administration – Completed in March, 2003

Webster University, Kansas City, MO

Bachelor of Science in Business Administration – Completed in May, 2000

Computer Information Systems Major--GPA 3.85 in overall

Central Missouri State University, Warrensburg, MO

COMPUTER KNOWLEDGE

Languages/Systems/Middleware

• JAVA, COBOL, C++, TSL

Windows, Unix, Mainframe

• ORACLE, SQL, PLSQL, DB2, Microsoft Access, TOAD,PVCS Tracker, Informix

WinRunner, Test Director, Bugzilla, SharePoint, Quality Center, IBM Rational ClearQuest

Software Development Knowledge:

• OOA&D

• JDBC, HTML, XML

Use-Case Based Analysis, Data Modeling, Data Mapping

• Rational Rose, VISIO, CASE tool, UML

• RUP, Waterfall methodology, SDLC

• User-interface Design, Story-boarding

Contact this candidate