Customer Service Administrative Assistant

DEBORAH N. SMITH

** **** **** ? Manchester, CT **040 ? 860-***-**** ? **********@*****.***

SUMMARY OF QUALIFICATIONS:

Experienced Sales/Administrative Assistant awarded for going the "Extra

Mile", performing above the standard expectations. Proven ability to

multitask while managing order in difficult situations. Experienced in

multi-line telephone system; promptly screen and direct incoming calls to

the appropriate person and take complete accurate messages.

. Proficient in Microsoft Office, Outlook, Word, Excel, PowerPoint and

Internet

. Excellent customer service and communication skills with the ability

to address the needs of clients and co-workers in a friendly and

professional manner

. Outstanding organizational skills and problem solving skills

. Detail oriented, accurate and focused

WORK HISTORY:

Cox Media (Manchester, CT) 2000-

2009

SALES/ADMINISTRATIVE ASSISTANT

. Provided administrative support to twelve personnel from four

departments (Sales, Research, Traffic and Marketing), demonstrating

ability to improvise and meet demanding deadlines

. Assisted the Sales team with customer account maintenance and data

entry

. Reserved and prepared facility rooms for business meetings and ensured

that all necessary logistics were accommodated for

. Received, distributed and sent out all mail and overnight packages

(UPS, FedEx and DHL)

. Managed facilities with office supplies, equipment and services

ordering and inventory control which saved the company an average of

20%

. Prepared, edited and assembled proposals and media kits for

completeness and accuracy for the sales, marketing and research

departments which generated business

. Prepared and edited reports, invoices, letters, memos, financial

statements and spreadsheets

Kaiser Permanente (Manchester, CT)

1993-2000

RECEPTIONIST

. Provided excellent customer service to patients by resolving concerns,

assisting with completion of forms and satisfying their immediate

needs

. Handled multi-line telephone; screened and directed incoming calls

promptly in a friendly courteous manner to appropriate person

. Performed a wide variety of general receptionist duties and staff

assistance

. Medical Records; created, filed, faxed, copied and updated records

while maintaining patients confidentiality

. Data entry: ICD-9 & CPT coding and billing

. Received co-payments and balanced cash drawer with accuracy

. Scheduled appointments, referrals and updated patients demographic

information

MILITARY

United States Air Force Reserves (Chicopee, MA)

Honorable Discharge: 10 years

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