Customer Service Manager
Resume:
Christopher Robinson
*** ************* ** (, Durham, North Carolina (
*****************@*****.***( 910.262.8767
Summary
Proven ability to open, develop, and grow new territories and markets.
Highly adept at launching new business units, with history of
increasing sales revenue. Able to prepare and deliver presentations,
create proposals, and negotiate contracts. Extensive background in
Home improvement industry. Familiar with coordinating projects and
teams, serving as liaison between business units, and managing
operations. Outstanding customer service and communication skills.
Professional Experience
Progressive Metal Inc. Durham, NC 2002 to
Present
Senior Sales and Marketing (2003 to Present)
Serve as sales and marketing manager for Home Improvement Company.
Promoted to lead team of 8 employees in daily operations. Collaborate with
Customer Care Manager to create strategic plans to enhance customer
satisfaction. Provide employees with tools to maintain and increase sales
levels. Work closely with other departments to promote sales contests,
clarify information, and distribute reports. Gather, analyze, and report
daily/weekly/monthly sales and service statistics.
Carrier Transicold. Portland, ME
Transportation Refrigeration Parts Manager (1999 to 2002)
Provided customer service in ordering parts for trailers with refrigeration
units.
Develop two service vehicles to perform services on the road and parts
sales.
Atlantic Great Dane, Portland, ME.
Parts Manager (1998 to 1997)
Parts manager for tractor trailers.
North Center Food Services, Augusta, ME.
Shift Leader (1996 to 1997)
Selected products to fill customers order. Was crossed trained in every
area to keep productivity constant thru out the night. Trained in
receiving and loading as well.
Education and Training
Park Management ( UNITY COLLEGE - Unity, Maine
Business Management ( SMCC - SOUTH Portland, Maine
Sales Seminars ( Rick Grosso - Virginia
Get Motivated business seminar
- North Carolina
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