Customer Service Manager

PROFILE Enthusiastic self-starter with a positive attitude and

lots of energy

Bilingual English/Russian speaker

Superior multi-tasker, dedicated, responsible, and

detail-oriented

Great communication skills (oral and written)

Ability to deal with diverse individuals and work under

pressure

Energy Efficiency Software Team Lead/Project Manager

EEMAP Inc, an iCast Marketplace start-up company,

Lakewood, CO

Managed project team and external parties

Created and executed business sustainability and marketing

strategy

Lead effort to define product capabilities of energy

efficiency software

Kept track of emerging sustainability trends and

innovations

Prepared investor presentations and business plans

Gems Resort Program/Office Manager

Colorado Ski Country USA, Denver, CO

Executed Gems Resort marketing campaign plan in accordance

with budget

Acted as a customer service representative on behalf of

the program

Managed administrative budget to maximize spending

efficiency

Assisted with other CSCUSA marketing campaigns and PR

initiatives

Assistant to the President

Ritzio Entertainment Group, Moscow, Russia

Acted as a liaison on behalf of the President

Organized meetings and events

Coordinated President's personal staff

Public Relations and Interactive Marketing Manager

TrustedOpinion Inc., Moscow, Russia

Developed marketing strategies for online project

Organized online advertising and promotional campaigns

Content Manager

Private Internet Company, Moscow, Russia

Created a series of travel-themed websites

Supervised website developer

Provided customer service for each of the sites

ESL Instructor - Amber Center for Education, Moshi,

Tanzania

Membership Chair - Net Impact CU Denver Chapter, Denver,

CO

Campaign Organizer - CU CoPIRG Climate Challenge, Denver,

CO

Campus Representative -Auraria Higher Education Center

Sustainable Campus Initiative, Denver, CO

Master of Business Administration (MBA) (2009)

University of Colorado Denver Business School

Specialized Tracks: Sustainability and Entrepreneurship

Bachelor of Arts (2006)

Moscow State University, Dpt. of Foreign Languages

Major: Linguistics and Regional Studies - North America

Bachelor of Arts (2005)

University of Colorado Denver Dpt. of Economics

Major: Economics

MS Office, Outlook, Adobe Acrobat, Google Analytics,

WordPress, Joomla, Adobe Illustrator, website design/

content management, basic HTML, social networking

Bilingual English/Russian, fluent French

Extensive travel throughout North America, Europe, Africa,

the Middle East, and the Russian Federation. Interests

include snowboarding, mountaineering, backpacking,

sustainability, writing, and entrepreneurship

Available upon request

PROFESSIONAL

EXPERIENCE 01/2008-5

/2010

11/2006-

7/2009

10/2005-8

/2006

12/2005-6

/2006

10/2003-1

/2005

NON-PROFESSIONAL/ 2010

2009

VOLUNTEER 2007

EXPERIENCE 2006

EDUCATION

COMPUTER SKILLS

LANGUAGES

TRAVEL AND

INTERESTS

REFERENCES

Nadia Lisitsina

1048 Josephine St #B, Denver, CO 80206 303-***-**** abigp2@r.postjobfree.com

Sustainability and Environmental Manager

Contact this candidate