Customer Service Project Manager

CRYSTAL WHALEN

***** ******* ***. #****

Fountain Valley CA 92708

714-***-**** Cell

*******@*******.***

TECHNICAL SKILLS

> AutoCAD 14

> Board Drafting

> AutoCAD 2000

> Architectural Desktop 3.3 thru 2005

> AutoCAD 2002

> Microsoft Word, Excel, & PowerPoint

> AutoCAD 2005

> 2020 Design

> AutoCAD 2007

> Planit Fusion Professional

> AutoCAD 2009

> 3D Studio VIZ

> Cabnetware 2006

> Troubleshooting computers

> PeachTree

> Takeoffs

EXPERIENCE

California Medical Laboratories Costa Mesa, CA

Project Leader Jul. 2010 - Oct. 2010

> Managed Research & Development team, ensuring they are running

projects to schedule.

> Organized all Design History Files, ensuring they have up-to-date

information for audits.

> Organized multiple projects at a time; making schedules, researching

predicate and patent information for new projects, as well as research

for marketing analysis and cost analysis (marketing tools).

California Cabinet Distributors

Huntington Beach, CA

Customer Service Representative and Designer Jul.

2009 - Jul. 2010

> Worked with dealers to design functional kitchens and bathrooms.

> Processed orders for cabinets.

> Answered customer service questions regarding cabinet line carried.

> Utilized PeachTree accounting software to keep accounting records.

> Secretarial work (e.g. answered phones, faxes, emails, record

keeping).

> Scheduled shipments to clients homes with shipping company.

GreSean Industries Buena Park, CA

Estimator, Sales Representative & Project Manager Feb. 2009 -

Jul. 2009

> Constructed cabinet and countertop takeoffs for bidding process.

> Designed and engineered custom office furniture.

> Worked with contractors and builders to ensure product was being

installed properly.

AppleOne Employment Tustin, CA

Woodbridge Glass/Werner Systems

Drafting Engineer Nov. 2008 - Feb. 2009

> Used AutoCAD to draft custom windows.

> Aided in design process of engineering custom windows for commercial

buildings.

> Developed AutoCAD programs to quicken the drawing process, added

commands and drop down menus.

> Dealt hand in hand with architect and their architectural plans to

ensure the correct placement of windows.

Reborn Cabinets Anaheim, CA

Kitchen and Bathroom Engineer & Designer Apr. 2006 -

Nov. 2008

> Engineered and drafted final drawings of kitchens and bathrooms for

designers to present to the customers.

> Prepared custom drawings for final production in shop.

> Prepared cutlist for production of cabinets.

> Clerical work (e.g.: answered phones, sent faxes to clients, scheduled

appointments).

> Assisted designers and clients with design process to complete their

kitchens and bathrooms (choosing materials, coordinating colors,

helping with appliance selections).

Cab-I-Net Anaheim Hills, CA

Kitchen and Bathroom Designer Oct. 2005 - Apr.

2006

> Designed functional kitchens and bathrooms to fit customer's needs

> Showroom sales associate.

> Customer Service.

> Prepared bids and proper documents for kitchen and bathroom sales.

Rezidential Development Newport Beach, CA

AutoCAD Draftsman 2004 - 2005

> Conducted drafting on the computer, building custom track homes.

> Designed floor plans, roof plans, interior and exterior elevations,

and door & window schedules.

Ruby's Diner Huntington Beach, CA

Server 2001-Present

> Customer Service.

EDUCATION

Westwood College Anaheim, CA

Bachelor of Science, Computer Aided Design, Interior Design Oct. 2005

> GPA 3.65.

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