Engineer Software

Chris Chan

*** ******* ***, *********, ** *****, United States

Phone: 408-***-**** / Email: ******@*****.***

Summary of Qualifications

Over 5 years of professional experiences in client-facing roles for

enterprise software companies. 3 years of experiences in software

development and system implementation services. Experienced in technical

training, technical documentation and pre-sales presentations.

Professional Experience

Independent Software Consultant - project based (Aug 2008 - Present)

I give advice to small businesses in Silicon Valley on improving internal

I.T. processes. Clients include record companies and retail chains. I

work with I.T. managers in understanding the needs and gives

recommendations to improve their efficiency of their current process.

Technical Environment: Advice on usage with proprietary retail and CRM

systems in Windows and Unix platform; Recommendations on Small Business

Networking

Technical Advisor - Trayport (Feb 2007 - July 2008)

As Technical Advisor, my responsibilities include designing and improving

electronic trading systems (client-server architecture on Windows platform)

for stock exchanges in Japan and New Zealand; hold technical training

sessions for client staff; monitor and troubleshoot real-time Trading

Systems; ensuring consistent up-time for databases. I coordinate bug fixes

and issues between Engineering and QA staff in UK, and sales and support

staff in Asia.

Technical Environment: Installation, upgrading and administering Client-

Server Application platform with SQL Server 2005 and Windows Server 2003;

Microsoft Active Directory, bug-tracking system for filing defects,

installation and administration of content management system (CMS);

applying patches and upgrading of client systems; maintaining SLA with

enterprise-level clients, analyzing FIX logs

Support Engineer - TechExcel (2003 - 06)

I travel independently across North America to implement Enterprise CRM,

helpdesk and bug-tracking solutions for I.T. department of clients. Clients

include NASA and Sony Online Entertainment. I also provide technical

support for a client-base of over 1000 customers; give user and

administrator technical training for clients; create and enhance technical

documentations.

Technical Environment: Supporting proprietary CRM, Helpdesk and defect-

tracking systems written in Visual C++, C# and .NET; administer SQL Server

and Oracle databases; Using Terminal Server, WebEx and VPN to remotely

troubleshoot clients' issues; installation and upgrading for clients

I.T. Consultant - CWTS (2001 - 03)

I manage and enhance organization's website and network infrastructure in a

Windows NT/IIS environment. I conduct technical workshops for staff in the

area of digitalizing contents. I also recommend usage for all software and

hardware products used within the organization.

Technical Environment: Creating website using HTML and Flash with Microsoft

IIS Server; Technical Trainer for Microsoft Office Suite - Word, Excel,

PowerPoint, Outlook, Publisher, Access

Software Engineer - ADP (2000 - 01)

I develop web portal with Java, JavaScript, SQL Server, XML and J2EE

technology with multi-tier architecture. I am also the team lead for

developing an internal content management system for a staff of 50 people.

Technical Environment: Develop and deploying web application written Java

and JSP in an n-tier architecture; IDE development with JBuilder

Associate Software Engineer - Sybase (1999 - 2000)

I implement, support and maintain source-code control system (Perforce) on

the Unix platform for internal engineering staff. Support bug-tracking

system in Java. Develop engineering tools in Perl.

Technical Environment: Windows and Unix platforms supporting SCCS

applications. Perl and C-shell scripting in a Unix environment

Education and Personal

Bachelor of Science in Computer Science, Calvin College, Michigan - 1999

U.S. Citizen

I possess excellent spoken and written English, with fluency in Cantonese

and Mandarin. I am also a keen international traveler and wine enthusiast

References available upon request

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