Customer Service Administrative Assistant
Resume:
Gwendolyn Y. Jones-Hilson
Detroit, MI 48208
***************@*******.***
Objective:
A position in the area of Customer Service, where I can utilize my skills.
Employment History:
Convenant House of Michigan Food Prep Worker
Detroit, MI Responsible for making lunches for school lunch
program as directed by supervisor according to
01/2009 - Present
requried guidelines. Also for maintaining cleanliness
of kitchen at all times.
Greater Faith Assembly Office Manager
Detroit, MI Utilized personal computers, using Office XP, Excel,
operated photo copier and other general office
10/2002 - 10/2005
machinery. Filed and recorded billings, typed and
word processed various types of correspondence,
also maintained an efficient office environment.
Detroit's Employment Connection 2000 Employment Specialist
Detroit, MI Provided support services to Work First Program
clients in obtaining and maintaining long term
10/2001 - 10/2002
competitive employment. Reviewed client's personal,
educational and vocational history. Assessed client's
interests, job skills, and needs. Counseled clients to
develop overall career goals and planned job
development activities. Instructed clients and assisted
as needed in basic job application, daily living skills
and behaviors, such as job interviewing, resume
preparation, time management and transportation.
Contacted employers, employment agencies and
used newspapers to include other resources to locate
potential employment opportunities for clients based
upon assessment of employers and client's needs,
abilities, and interests.
Detroit's Employment Connection Team Supervisor
Detroit, MI Monitored and assisted clients in electronically filing
their resumes on the Internet. Reviewed customer
01/1998 - 10/2000
applications to determine eligibility for services.
Assisted customers in utilizing the Internet for job
search activities. Provided technical assistance to
clients who participated in America's Talent Bank.
Received customer referrals and applications for
specialized services. Submitted applications to Work
First Agency for processing of job services.
Conducted workshops and orientations for
registration on America's Talent Bank.
Secretary/Administrative Assistant
Greater Faith Assembly Outreach Ministry Responsible for all church accounts,
payable/accounts, payroll, personnel, desktop
publishing, typed, filed, answered multi-line phone
Detroit, MI system, directed foot traffic in office, faxed, handled
11/1990 - 01/1998 mail, scheduled appointments, and greeted members.
A.N. Derringer Freight Forwarding Inc. Border Release Clerk
Detroit, MI Retrieved and stored files, operated a 15-line
switchboard, data entry, bulk mail and a break-relief
09/1993 - 04/1996
person for Departmental Administrator. "QS-9000
Certified."
Education:
Undergraduate
Major: Biology/Nursing
University of Michigan
MI
Certificates and Licenses:
Word Processing Concepts, SER Business & Technical School, MI
General Office Procedures, Wayne County Community College, MI
Word Processing/Business, Ser Metro Detroit, MI
Computer Applications, BNJ Diversified Technical School, MI
Skills and Abilities:
Computer Operations: Microsoft Windows, Word, XP, Excel, Access, Word Perfect, Administrative,
Facilitates, Construction Management, AP/AR, Bookkeeping, Desktop Publishing and Bulk Mailings.
Honors and Activities:
Honor award and attendance awards throughout my career.
Notes and Other Information:
Professional, Eager, Honest, Reliable, Dependable, Competitive, Self Starter, and a Team Player. Excellent
references upon request.
Contact this candidate