Sql Server Training

Thom Gresham

***D Asbury Commons 770-***-****

Dunwoody, GA 30338 www.linkedin.com/in/thomgresham

****.*******@*****.***

QUALIFICATIONS SUMMARY

IT Specialist experienced in technical support and training. Strong

customer support background.

TECHNICAL & SPECIALIZED SKILLS

Software Novell Netware V3-6 Microsoft Office Corel Draw

:

Windows V3-7 WordPerfect Illustrator

GroupWise Quattro Pro Photoshop

Lotus Notes QuarkXPress Open Office

Lotus Symphony PageMaker Microsoft SQL Server

Symantec AntiVirus Norton Internet Kaspersky Internet

Security Security

Trend Micro Internet Remedy Helpdesk Maximo Helpdesk

Security

Hardware 20+ years of experience in hardware setup, upgrade, installation,

: and Network/Internet configuration for both PC and Macintosh.

PROFESSIONAL EXPERIENCE

IBM - Atlanta, GA 2009 - 2010

End User Support / Network Administrator

Responsible for network and ID administration for Georgia Department of

Corrections account.

. Processed incidents from the help desk that required second level

support.

. Processed change requests for IDs sent over by the India team for

internal and external clients.

. Led team that worked with 11 state agencies in a month-long project to

document each agency's ID processes for transition to service by IBM.

Served as process subject matter expert and liaison between agencies and

IBM.

. Served as a support member and technical advisor to the team planning for

upcoming agency headquarters move and server relocations.

. Trained local and global network team members to take over ID

administration.

Georgia Department of Corrections - Atlanta, GA 1998 - 2009

Network Administrator

Responsible for network and ID administration for Novell Netware and

GroupWise email on department's Wide Area Network.

. Maintained GroupWise email servers in central and satellite offices in

the Atlanta metro area.

. Created and managed user IDs for several stand-alone Microsoft based

systems using local active directory services.

. Assisted users in central office with software and hardware issues.

. Managed NDS partitions and configured computers and printers in central

office areas.

. Helped maintain backup servers and drives in both central office and in

field.

. Configured NT 4.0 servers with Support Magic TSD Help Desk SQL-based

software.

. Provided user training, maintenance and support of user IDs and database

on Magic servers.

. Assisted with user IDs and maintenance on NT servers with SQL based

Offender Record Management System.

PROFESSIONAL EXPERIENCE - continued

Georgia Department of Corrections- continued

. Provided GroupWise support and account maintenance for users throughout

the state using Web Access.

. Assisted field techs with problems encountered onsite.

. Configured and supported access to mainframe programs.

. Trained and supported other network management personnel.

Dixie Seal & Stamp -Atlanta, GA 1996 - 1998

Computer Support

Provided technical computer support including maintenance, upgrade and

repair of PCs.

. Installed a local area network and upgraded all PCs to Windows 95 in the

art/graphics production department.

. Installed and trained users on various graphics software programs for

artwork production.

EDUCATION

B.A., French - Georgia State University - Atlanta, GA

. Additional post graduate studies in French, German, Business and

Education.

A.B., French - Mercer University - Macon, GA

PROFESSIONAL DEVELOPMENT

ITIL Training, 2010

Novell GroupWise Training, 2004

Microsoft SQL Server Administration Training, 2001

Novell Netware Certification, 1998

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