Customer Service Sales
Resume:
Daryl S. Payton
*** ********** *****. . ******, ** 27713 . 919-***-****/308.3141 .
*******@*******.***
SUMMARY OF QUALIFICATIONS
Professional skilled in solving complex customer service and technical
problems, while actively pursuing various certifications. A detailed
results oriented self starter, with diverse years of demonstrated related
experiences including (but not limited to): UNIX, customer service,
firewall security, leadership and training. Interested in, customer
satisfaction, technology and management consultant opportunities that are
customer focused.
EDUCATION
Masters of Information Sciences Degree, Network Information Management, May
2009
North Carolina Central University, Durham, NC 27707 - GPA 3.5/4.0
Masters of Management Degree, May 1989
Bowie State University, Bowie, MD 20715 - GPA 3.1/4.0
Bachelor of Science of Computer Science Degree, May 1986
Saint Augustine's College, Raleigh, NC 27610
Technical Skills: Cisco Switches and Routers, I/T Sales, AIX, Solaris,
HP/UX, Linux, IRIX,
Cyber Security, UNIX Shells, Ethernet, TCP, Firewalls, MS Office,
Windows, MAC, VMWare
Wireless, SQL, Lotus, PHP, HTML, C, Apache, UNIX Systems and Network
Administration
PROFESSIONAL EXPERIENCEhttp://www.nwnit.com/events/index.asp
Cisco: Engineering Analyst
(03/10 - Present)
Employed as contractor providing UNIX, Storage, Mac, Voice, VPN and
Network Support,
patch solutions that improved productivity, streamlining operations
with UNIX scripting
and security tools, with faster access to Cisco databases and critical
information, while
effectively using security and customer satisfaction strategies to
identify and eliminate
the root causes of client issues.
IBM/CTG: Senior Engineer
(11/05 - 09/08)
Employed to as a contractor to provide level3 customer support, Linux,
AIX, Solaris, Storage,
Networking and Blade solution support, Project Management, Firewall
support, participated
in resolving more than 40,000 customer, issues and disputes,
exercised judgment and
initiative, conducted NT and UNIX test cases, worked with other teams
as an I/T resource,
utilized documents for client and industry best practice guidance,
trained level 1 and 2
support teams, patched systems, router and switch troubleshooting, and
modified web pages.
Harte-Hanks: Sales Development Consultant
(12/03 - 06/04)
Employed as a Cisco consultant to technically analyze, probe and
assist in the selling of Cisco
WAN, LAN, UNIX, Security, IP Telephony, Storage, Wireless, Optical
products and solutions.
JFK Consultants: Systems & Network Administrator
(01/03-12/03)
Supported UNIX, MAC and IBM technologies, database maintenance,
network planning,
designing, testing, end user support and systems analysis.
Senior I/T Consultant, Network Resources Inc.
(06/02 - 1/03)
Employed as a consultant to Analyze Northrop Grumman's proposals for
the U. S. EPA bid,
participated in the creation and development of contracts, sales,
proposals and budget. Based
on RFP, narrowed and negotiated the client projected scope, prepared
documentation for
Northrop's Management team and provided technology and marketing
support.
NC Public Schools: Computer Technology Instructor
(07/01 - 04/02)
Instructed 500 or more students and adults weekly on Macintosh and NT
(95/98/2000)
hardware and software products, creating and updating school Websites,
teaching Linux,
providing network analysis, system configuration and integration,
software installs, system
bug fixes, system verification, system upgrades, wireless setup,
troubleshooting network
(TCP/IPX/Ethernet) database issues, patched systems and resolving
printer problems.
Lucent: Fiber Security Consultant and Network Engineering
(08/00 - 7/01)
Provided Optical Transport System Integrating, Sales, Network
troubleshooting, Network
testing, LAN, Security, IP Telephony, Storage, Wireless connectivity,
generating bug reports
and working problems resolutions with developers. Cisco routers and
switches support,
UNIX, NT client and server, testing, creating test cases, systems and
network configuring,
Analysis and problem resolution.
EPA: Senior Systems Analyst
(07/98 - 06/00)
Employed as a consultant to provided project management, storage,
systems administration,
managing of the National Computing Center UNIX systems, technical
documentation, and
technical support for more than 100,000 clients, web page designing,
trouble shooting,
problem resolution, Apache test system setup, and organizational
recruiting.
ACTIVITIES
ARL Scholar, American Blood Donor, IEEE, Habitat for Humanity, United Way,
Special Olympics, Omega Psi Phi Fraternity, Inc., Cystic Fibrosis, Public
Speaking, Community Junior Achievement, March of Dimes, Relay for Life,
Mentor, Math and Science Volunteer, and Delta Mu Delta National Business
Honor Society.
REFERENCES
Robert Cunningham Mike Reevey
********@**.***.*** *****@*******.***
919-***-**** or 919-***-**** 919-***-****
Maurice Roper Mark Kinnaird
********@*****.*** ************@***.***
Dr. Deborah Swain Tysha Jacobs
******@****.*** *******@****.***
530-7502 or 530-7322; 919-***-****
Contact this candidate