Customer Service Manager

Larry Brigman

**** **** ****** ** . *****, SC . 843-***-****

abiggn@r.postjobfree.com

QUALIFICATIONS SUMMARY

. Talents for identifying customer needs and presenting appropriate

company product and service offerings

. Proficient with Microsoft Word, Excel, PowerPoint, and Outlook

EDUCATION

Bachelor of Information Technology August 2010

American InterContinental University

. Concentration in Computer Systems

Associate of Arts in Information Technology/Networking June 2009

University of Phoenix

PROFESSIONAL EXPERIENCE

Claims Support Analyst II May 2010-Present

PGBA, LLC. Surfside Beach, SC

. Researched and responded to written inquiries

. Provided customer service via phone for customers

TPS Reconciliation Specialist Sept 2008-Sept

2009

Progressive Medical Westerville OH

. Reconciled invoices which are held within the billing department

. Assisted the controller in the processing of transactions per

contract terms

. Reviewed items held in billing, determining reimbursement per

contract terms

. Monitored the Unbilled Report for transactions that were held and

released them for payment

. Assisted in other areas of finance department such as accounts

payable, cash posting, etc.

Trusted Partner Specialist April 2008-

September 2008

Progressive Medical Westerville, OH

. Audited files to verify adherence per the vendor contract

. Communicated integrity issues to the Data Integrity Specialist

. Assisted with auditing files including Accounting review requests

Client Service Specialist October 2004-April

2008

Progressive Medical Westerville, OH

. Handled process improvement within the Liberty Mutual Pharmacy

Department

. Served as a point of contact for issues related to process and

presented them to the Client Services Manager

. Communicated integrity issues to the Data Integrity Specialist

. Assisted with auditing files including requests from finance

. Supported the Information Systems department with system

enhancements

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