Supply Chain Customer Service
Resume:
Errol L. Briscoe
**** *** ***** ****, *******, NC. 27591 ***********@***.*** 919-***-****
QUALIFICATION PROFILE
Offering over 20 years of progressive supervisory experience in logistics, material control,
procurement, inventory, distribution, supply chain management and accounting. Methodologies
employed by the airline industry, federal government, electronics and telecommunication
industries. Developed, implemented, directed planning, scheduling and coordination of key
products/programs though the manufacturing process. Established controls to meet contractual
and scheduling requirements through complete production cycle; generated material requirement
planning; forecasted production deliveries; directed wafer or assembly starts and communicated
timing required for new customer orders; prepared/presented reports to management on monthly
sales status, delivery delinquencies and critical issues. Demonstrated program management
coordination of multiple independent projects as required. Provided direction, drive and
leadership across disparate projects requiring high levels of integration. Experience with project
and program level methodologies as required. Ability to apply past methodology experience to an
already established but changing project methodology. Worked with all other procurement teams
in the development of business transformation communications plans. Translated data
commands from the format of one application into the format of another. Helped to manage the
plant maintenance processes within the company to ensure equipment availability and to reduce
asset downtime. I was a part of the ERP logistics operations, helping to succeed in the two critical
areas value generation and support. Value generation, improves the end-to-end logistics
operation, and added value to the business by supporting complete cycles, such as the order-to-
cash and purchase-to-pay cycles. Supported enhance logistics operation by ensuring that the
enterprises can run processes or cycles smoothly, fulfill quality demands, and comply with
relevant regulations and standards. Helped to manage the entire product life cycle and supports
the development and introduction of new products. Experience an Knowledge of Discrete
Manufacturing, Process Manufacturing, Flow Manufacturing, Shop Floor Scheduling, Warehouse
Management, Inventory Management, Mobile, MRO. Process knowledge related to Lean
Manufacturing.
PROFESSIONAL EXPERIENCE
*Platforms: Microsoft Windows* operating systems from 95 on, SAP, ERP, Oracle 10g
*Tools: Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, HP OpenView,
Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint*,
Microsoft Access, and Microsoft Outlook* ), Microsoft Project.
SCM Logistics, Inc.
July 2006 –December 2008 Senior Logistics Manager (Consulting)
• Provide consulting support to organizations. Lead an integrated Process Team and
provide technical and subject matter expertise for Supply Chain Management, end-to-end
Logistics Integration and professional workforce development. Interact with Government
customer and senior executives as a lead member of a multi-functional team to solve
complex problems related to logistics transformation. Knowledge and experience with
FAR and DFAR, DCAA, T&M, Cost Plus, Firm Fixed and ITAR. Effectively migrated data
is a demonstration to the stakeholders that the ERP system is an accurate reflection of
their current organization. This increases their confidence in the system and in turn is a
key factor in the ultimate success of ERP implementation. Design, developed,
coordinated and lead specific efforts to assisted n implementation of Logistics Strategic
Plans. Assisted in developing and executing the business unit Annual Operating Plan and
Strategic Growth Plan. Responsible for independently planning and evaluating activities
designed to facilitate customer service with efficiency and effectiveness. Resolved
independently, or delegated to the managers all problems. Utilized presentation,
documentation and communication skills. Evaluation and implementation of Warehouse
Management System (WMS)/Transport Management System (TMS) solutions. A
WMS/TMS package was evolved along with an Online Analytical Processing (OLAP) tool,
which resulted in an improved integrated system. Implemented WMS as central point of
control over warehouse operations across multiple facilities and geographies of varying
types. With a service-oriented architecture (SOA) and strong integration with existing
infrastructure and material handling equipment, while supporting technologies like radio
frequency identification (RFID).
KMS Enterprises Inc.
March 2006-July 2006 Senior Logistics Manager (Consultant)
Provide consulting support to international military organizations engaged in Logistics
transformation initiatives for the Under Secretary of Defense for FMS. Lead an integrated
Process Team and provide technical and subject matter expertise for Supply Chain Management,
end-to-end Logistics Integration and professional workforce development. Interact with
Government customer and senior executives as a lead member of a multi-functional team to
solve complex problems related to logistics transformation. Designed, developed, coordinated
and lead specific efforts to assist implementation of Logistics Strategic Plans. Support efforts to
develop, implement and manage execution of logistics transformation decisions. Implemented
WMS as central point of control over warehouse operations across multiple facilities and
geographies of varying types. With a service-oriented architecture (SOA) and strong integration
with existing infrastructure and material handling equipment, while supporting technologies like
radio frequency identification (RFID). Experience with manufacturing and customer labels.
Experience with data gathering and design the to-be process. Work with our team and
understand current labeling process. Good presentation, documentation and communication
skills. General knowledge of label printers and barcode technology. Prepare and conduct
briefings and in formal settings to Government senior-level executives. Travel to Washington,
D.C. and overseas to China to correct, implement and brief the Joint Chinese Military on new
Supply Chain Programs.
SCM Logistics Inc.
June 2005-March 2006 Senior Logistics Manager (Consultant)
Provide consulting support to organizations engaged in Logistics Transformation initiatives. Lead
an integrated Process Team and provide technical and subject matter expertise for Supply Chain
Management, end-to-end Logistics Integration and professional workforce development. Interact
with Government customer and senior executives as a lead member of a multi-functional team to
solve complex problems related to logistics transformation. Design, develop, coordinate and lead
specific efforts to assist in implementation of Logistics Strategic Plans. . ERP Operations
supports end-to-end logistics and helps streamline business cycles. Experience and Knowledge
of Discrete Manufacturing, Process Manufacturing, Flow Manufacturing, Shop Floor Scheduling,
Warehouse Management, Inventory Management, Mobile, MRO. Process knowledge related to
Lean Manufacturing. Implemented WMS as central point of control over warehouse operations
across multiple facilities and geographies of varying types. With a service-oriented architecture
(SOA) and strong integration with existing infrastructure and material handling equipment, while
supporting technologies like radio frequency identification (RFID). WMS gives managers robust
planning, execution and measurement tools, and brings operational discipline to complex
warehouse operations. Leveraging the SOA architecture enables a multi-enterprise collaboration
strategy, and provides improved visibility and communications between business partners.
SI International
June 2003 - May 2005 Senior Supply Chain Program Manager (Consultant)
Responsible for managing the Cost Plus, Fixed Price, T&M, GSA (Far) schedule, and technical
requirements for the National Institutes of Health (NIH) national health network system program.
Insured that all resources such as engineering, manpower and facilities are available for the
program. Developed and/or implemented techniques to track program performance against
schedule. I was involved in defining program parameters or guiding research and development
efforts. Effectively migrated data. Helped the contract administrator to restructure the business or
make any other alterations as suggested by GAP analysis in order to make ERP user friendly.
Worked with the prime contractor and customers to determine needs, requirements, and new
business opportunities. Coordinated and oversaw program execution across multiple divisions.
Developed and maintained professional relationships with the Prime Contractor, NIH senior
managers and executives. Assisted in developing and executing the business unit Annual
Operating Plan and Strategic Growth Plan. Responsible for independently planning and
evaluating activities designed to facilitate customer service with efficiency and effectiveness on all
NIH loading docks and Hospital distribution program . Resolves independently, or delegates to
the Team Leader inquiries relative to packages misdirected, missing, or damaged. Provide
follow-up to clients notifying them of the status and/or final outcome of the package. Experience
with manufacturing & customer labels. Experience with data gathering and design the to-be
process. Worked with our team and understand current labeling process. Good presentation,
documentation and communication skills. General knowledge on label printers and bar code
technologies. Developed and amended policies and procedures relative to delivery of new or
existing administrative services. Developed or modified policy governing the operation of the NIH
loading docks. Assures that new or modified policies conform to NIH standards and guidelines
established by the GSA and other Federal agencies. Exercised administrative supervision over
staff members, regarding assignments, responsibilities, priorities, employee performance,
recommendation of appropriate incentives, and initiation of corrective actions. Exercised
continuing responsibility to effectively support the Equal Employment Opportunity Affirmative
Action Plan.
Innolog Innovative Logistics (Project TSA - Homeland Security)
June 2002 - March 2003 Senior Supply Chain Logistics Analyst (Consultant)
Prepared briefings for new business. Preformed capture management for Fixed Price, T&M and
Cost Plus contracts. Wrote RFP’s, deployment orders, procedures for property management,
procedures for transportation requirements and dispatching for federal work force. Planned roll
outs for 189 congressional mandated airports. Set up distribution of equipment and supplies, and
tracked all incoming and out going material. I Implemented WMS as central point of control over
warehouse operations across multiple facilities and geographies of varying types. With a service-
oriented architecture (SOA) and strong integration with existing infrastructure and material
handling equipment, while supporting technologies like radio frequency identification (RFID).
WMS gives managers robust planning, execution and measurement tools, and brings operational
discipline to complex warehouse operations. Leveraging the SOA architecture enables a multi-
enterprise collaboration strategy, and provides improved visibility and communications between
business partners. Purchased office supplies and managed the equipment issued, returned and
repaired.
IMCI Technologies, Inc.
February 1995 – March 2002 Material Procurement Engineer
Determine the allocation of labor resources, track production scheduling and costs, made any on-
the-fly adjustments to the processed, and coordinated any receiving of raw materials or shipping
of final goods. Preparation of weekly and monthly status reports to include cost and schedules,
also prepared monthly program reviews. Prepared cost and technical volumes, subcontract
agreements, and qualification of vendors. Used MRP system to scheduled production, setup
cycle counting, parts planning, demand planning and inventory management, solved order
planning problems for discrete manufacturing of highly configurable products schedule while
respecting various aggregate production constraints such as capacities, option-based priorities,
and resource choice. I would also take business rules such as due dates, customer priorities, and
allocation constraints into account to support and provide powerful manual scheduling capability. I
allow customer needs to drive production, improving customer focus. While creating optimal
schedules, I also would take due dates and customer priorities into account. This can result in
fewer late orders, shorter lead times, and increased customer satisfaction, Because of the distinct
requirements of each order I would generate schedules that accommodated production
constraints based on options and combination of options, we did not have to stock up on finished
goods and inventory. Experience and knowledge of Discrete Manufacturing, Process
Manufacturing, Flow Manufacturing, Shop Floor Scheduling, Warehouse Management, Inventory
Management, Mobile, MRO. Process knowledge related to Lean Manufacturing Technical
knowledge related computer monitoring and Floor Time Measuring Systems.
This significantly reduced inventory costs. Supply chain event management (SCEM) was used for
occurring events and factors that can cause a disruption in a supply chain. With SCEM possible
scenarios can be created and solutions can be planned.
TRACOR ENTERPRISE SOLUTIONS
July 1988 – January 1995 Senior Supply Chain Distribution Manager
Managed all of the depot functions including repair, setup of servers, PC’s printers, and the
loading of software for US Army. For a Fixed Price, Cost Plus T&M contract. Purchased items
from Far. Managed shipping, receiving and traffic functions including cost effective scheduling of
carriers, data entry, the creation of builds of material, tracking of shipments, packing of goods.
Supervised production control functions. Reviewed and signed off all freight and other material
invoices. Managed all RMA functions. Traveled to Saudi Arabia to train and implemented a
Supply Chain Logistics Program.
Northwest Airlines
May 1980 – June 1988 Transportation Agent
Issue tickets, made reservations, trace missing baggage, arrange cargo shipments and perform
other customer service duties to assist airline passengers, airline sales, service agents and load
planners, who plan the positioning of cargo on aircraft.
General Supply Technician
US ARMY
Experience in the application of logistics elements for DOD/Army weapons systems and Army
Wholesale and Retail supply experience. Familiar with Microsoft Office and experienced in
applications using Microsoft Access and Excel. Knowledge of Army regulations, manuals,
technical orders, standards, and publications.
CLEARANCES
SECURITY CLEARANCE: PREVIOUS CLEARANCE: Custom and Agency
Education: May, 1998 B.S. Logistics Suffield University
Certifications: A.P.I.C – C.P.I.M.
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