Customer Service Manager
Resume:
Peter F. Daly, Jr.
*** **** ****** ( New Windsor, NY 12553 ( 845-***-**** (home) ( (845) 590-
**** (cell)
***********@*******.***
Profile
Self-motivated and ambitious business professional possessing multiple
degrees. Over 12 years of professional experience in multiple
industries, including 8 years of experience in logistics (i.e., freight
management).
Professional experience includes management of personnel, account
management and client support/retention.
Highly competent with a demonstrated ability to multitask, maintain focus
and take initiative; even in a high volume, high stress environment.
Flexible and versatile; capable of working independently or in a team.
Education
University of Tampa - Tampa, FL
Bachelor's Degree in Business Management, 1997
.
Rockland Community College - Suffern, NY
Associate's Degree in Business Administration, 1995. Graduated on the
Dean's List.
Professional Experience
Supervisor, Equipment service center - 2009 through present
YRC worldwide, Inc. in Maybrook, NY
o Supervise 25-30 Union Mechanics in their daily job functions.
o Plan and coordinate work activities to ensure timely delivery of
safe equipment to the Operations Department.
o Accountable for the repair of equipment and chargeable parts.
o Demonstrated history of meeting system demands thereby
increasing the movement of freight.
o Locate and contact vendors to aid in the repair of all on-the-road
breakdowns for the northeast region of the United States.
o Reduce the amount of unproductive time to the company with
constant follow-up throughout this process.
o Successful at solving the issue at hand by utilizing all
available resources.
o Coordinate the performance of maintenance and maintain inventory
control.
o Maintain charts to track the performance of various mechanical
equipment preventative maintenance schedules to ensure the daily
and monthly quotas are met or exceeded.
o Review repair orders to assure accurate listing and usage of repair
parts.
o Communicate, monitor and maintain compliance with company's policies
and procedures, particularly safety-related policies and procedures.
o No on-the-job injuries to date.
o Assure the proper use of tools and equipment.
Account Manager, Operations - 2002 through 2009
Parisi freight Management in Upper Nyack, NY
o Communicate with client account representatives (freight shipment
companies) as the sole point of contact.
o Competent with troubleshooting client-generated feedback relative to
issues.
o On-going satisfaction achieved by effective communication with client
management personnel.
o Coordinate pick-up and delivery schedules and negotiate associated
pricing.
o Efficient planning and great organization to assure a seamless
process.
o Manage, update and maintain databases that contain account trip detail
and financial transactions.
o Accountable for distributing accurate daily reports to clients.
o Train new employees in their job function and the company's policies and
procedures.
o Take initiative to communicate with superiors and coworkers about issues
and plan to resolve.
o Participate in the development of policies and procedures for managing
high volume carrier accounts.
Peter F. Daly, Jr.
325 Nina Street ( New Windsor, NY 12553 ( 845-***-**** (home) ( (845) 590-
6668 (cell)
***********@*******.***
Professional Experience (continued)
Client Support Specialist - 1998 through 2002
Micros to mainframes, inc. in valley cottage, ny
o Manage, update and maintain database for data processing and
telecommunication Help Desk calls.
o Consistently assure that calls are closed in a timely manner.
o Coordinate with technicians in the correction of software, hardware
and telecommunication problems.
o Follow-up with major clients to assure satisfaction.
o Successful at making system changes for continued quality
control.
Skills Summary
Customer Service Account Manager Supervisor
Team Player Client Retention Leadership
Organized Scheduling Troubleshooting
Detail-orientated Microsoft Office Time Management
References
Will gladly provide upon request.
Contact this candidate