Manufacturing Customer Service
Resume:
Julio A. Ortiz
***** ** *** ******, ***. ***, Pembroke Plaza, FL 33028
Email: *****************@*****.*** Mobile Phone: 786-***-****
~ Results-Oriented Manufacturing Management Professional ~
Medical Devices * FDA Approved Implants * Fortune 500 Leader
Brings more than 20 years of manufacturing management expertise within a
highly competitive industry both domestically and abroad. This requires an
advanced education, a very broad skill set along with outstanding bilingual
(English/Spanish) communication, collaboration, negotiation and
presentation skills to achieve the highest levels of productivity with
safety as a priority to achieve the highest levels of customer
satisfaction.
HIGHLIGHTS OF QUALIFICATIONS
Team Leader & Team Player * Process Analysis * Process Improvement
Proven Leadership Skills * Adept Collaborator * High-Tech Environments
Outstanding Team Builder * Budgetary Oversight * Expense Control &
Reduction
Lean Manufacturing Certification * M.B.A. Graduate * Customer Service
Champion
SELECTED PROFESSIONAL ACHIEVEMENTS
UTILIZES World-Class Manufacturing philosophies to coordinate efforts of
continuous improvements, cost reduction and enhanced employee safety.
REDUCED standard costs of products from the U.S. to Puerto Rico by 30%.
PROMOTED from front-line Supervisor to Manufacturing Manager overseeing the
productivity and efficiency of 400+ employees and 10 direct reports.
PILOTED Lean Manufacturing initiatives that resulted in 15% net labor
efficiency increases while attaining other critical metrics such as Yield,
Cycle Time, et al.
IMPLEMENTED successful programs to improve employee efficiency and
productivity such as Kaizen Blitz, 5S Program, SPC and Lean/Six Sigma
Manufacturing/Kaizen methodologies and projects.
EDUCATION & CERTIFICATIONS
Master of Business Administration - Polytechnic University of PR, San Juan,
PR
Bachelor of Science; Biology - University of Puerto Rico, Mayaguez, PR
Lean Manufacturing Certification - University of Michigan
Julio A. Ortiz Email: *****************@*****.*** Mobile Phone:
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~ PROFESSIONAL EXPERIENCE ~
Boston Scientific Corp., Miami, FL
2008 - Present
Sr. Production Supervisor
o Lead, coach and mentor groups of 30, or more employees as they
manufacture cardiovascular guide wires in a regulated and controlled
environment.
o Drive to attain 100% committed build-plan along with other metrics
such as Yield, Cycle Time and Efficiency.
o Promote continuous improvement throughout the constant monitoring of
Lean/Six Sigma methodologies and tools.
o Piloted Lead Manufacturing in the CV Polyassembly area that resulted
in a net labor efficiency increase of 15%.
o Successfully completed "People First" Leadership Development Program.
Zimmer Manufacturing B.V., Ponce, PR
1993 - 2008
Manager of Manufacturing (2000 - 2008)
o Managed and monitored employee safety and development, schedule
reliability, product quality, budget administration, employee
relations and conformance to all related regulations.
o Collaborated with management of cross-functional departments to define
the strategy to achieve conformance of organizational excellence with
on-time delivery and cost control.
o Led a group of 11 exempt and 425 hourly employees to consistently meet
company goals and objectives.
o Attained an average 10% increase in productivity in all assigned
departments.
o Achieved budgeted expense goals by reducing overtime, scrap and rework
of products.
o Performed monthly and quarterly meetings with cross-functional
departments to foster strong communication, share business results and
plan improvements.
o Ensured employee safety by conducting continuous appraisals of the
manufacturing area and the correction of potential problems along with
employee training and reinforcement.
Manufacturing Call Supervisor (1993 - 2000)
o Supervised and monitored the activities of five production groups in a
cellular manufacturing environment where orthopedic implants are
produced; maintained statistical process control method and data to
verify the quality of the product and the stability of the process.
United State Surgical Corp., Ponce, PR
1991 - 1993
Manufacturing Supervisor
o Supervised and verified that manufacturing process is governed by
applicable Standard Operating Procedures and CMP regulations in a
"clean room" environment.
Westinghouse Electric Corp., Santa Isabel, PR
1983 - 1991
Senior Manufacturing Supervisor (1989 - 1991)
o Supervised and monitored the productivity of three manufacturing
sections; prepared manpower loading and capacity planning to meet
production requirements.
Manufacturing Supervisor (1983 - 1989)
o Directed hourly employees to accomplish the organizational objectives
to ensure standards.
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