Customer Service Representative

Shekela Stubbs

**-** ***** ******

College Point, NY 11356

Phone: 917-***-****

E-mail:****.****@*****.***

OBJECTIVE: Seeking a position that will utilize my experience, while

offering career development.

EXPERIENCE:

Health Net, Inc.-MHN

Intake &Claims Representative

New York, NY, November 2007-Present

Responsibilities:

-Takes appropriate steps to resolve a variety of customer service issues

regarding Quality

Assurance, provider relations, and billing.

-Explains benefit structures and authorization procedures.

-Gathers and enters demographic and preliminary clinical information.

-Applies protocol to identify cases requiring immediate clinical attention.

-Makes appropriate referrals to mental health clinicians.

-Authorizes voluntary EAP services and initial outpatient managed care

treatment.

-Facilitates first phase of authorization for alternative and inpatient

managed care treatment.

-Provides related clerical support.

-Sends out provider listings, faxes, email.

-Completes cleanup projects and other special projects.

Heaven and Wheels

Customer Service Representative

Pittsburg, PA, June 2005-September 2007

Responsibilities:

-Coordinated Transactions and Deal Implementations

-Provided Customer Service for various clients

-Managed/maintained Records, invoices, and inventory listings

-Performed administrative duties (i.e. - Answering Phones, Coping, Managing

the owners calendar, and coping/faxing)

Echo Star Communication

Sales & Customer Service Representative

Pittsburg, PA, February 2004 -December 2005

Responsibilities:

-Provided Call Center Customer Service (50 - 100 calls received daily)

-Specialized in Customer issue resolution

-Entered all relevant information into a Web Base Application

-Trained New Hires

-Assisted Manager with Filing hard copy records

Guess Inc

Associate Sales Clerk

Pittsburg, PA, November 2003- January 2004

Responsibilities:

-Assisted customers in purchasing clothing apparel

-Served as a Fashion Consultant

-Manage currency and balanced registers

-Ensured customer transactions were processed efficiently.

EDUCATION:

New York Business Institute

New York, NY, 2010

A+ Certification

Network+ Certification

Community College of Allegheny

Pittsburg, PA, 2003-2004

Major: Pre-Nurse LPN

Indiana University of Pennsylvania

Pittsburg, PA, 2001-2002

Major: Chemistry

George Westinghouse High School

Pittsburg, PA,

Diploma: General Studies (2001)

SKILLS:

Customer Service

Type 60 wpm

Data Entry

Multi Phone line

Computer Applications (Word, Excel, Outlook, Lotus Notes, Symphony, Unity,

and Internet Explore)

REFERENCES: Available upon request

Contact this candidate