Quality Assurance Project Manager

Bill Traylor, PMP MBA

*** ****** ****, ********, ******* 35209

205-***-**** ****.*******@*******.***

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PROFILE

Solutions-oriented professional with more than 15 years of experience

Extensive managerial, technical experience, sales and customer service with notable success

designing and implementing corporate solutions in direct support of customer and employer

business objectives

Core competencies include: Systems Analysis, Project Management, Team Leadership, Customer

Satisfaction, Systems Support, Quality Assurance, Remittance Systems, Imaging Systems, Data

Capture

EDUCATION

University of Alabama at Birmingham, Birmingham, Alabama / 2010

Master of Business Administration Degree

Golden Key International Honour Society

University of Alabama at Birmingham, Birmingham, Alabama / 1994

Bachelor of Science Degree in Physics

Minors: Engineering and Mathematics

PROFESSIONAL EXPERIENCE

ITAC Solutions/Contractor – Birmingham, Alabama / 2010 - Present

Contract Business Analyst to large Ambulatory Surgical Care Center organization

Worked with business units, clinical and office, to define business requirements

Analyzed vendor solutions to fill business requirements for clinical and business applications

Architected solutions

Drafted requirements documentation and project proposals

Developed test plans and QA test scripts

BancTec – Birmingham, Alabama / 2000 - 2009

Production Support Manager for Columbus, GA Business Process Outsourcing site / Developed

the IT/Systems Support Group, hired and trained staff, defined roles and processes

2nd Level Support Manager / Technical Analyst / Technical Lead for Implementation Services

Managed, directed, and scheduled staff

Utilized effective managerial, supervisory and administrative skills

Provided comprehensive technical training on products and configuration tools

Utilized effective training, interpersonal, communication, and leadership skills

Developed functional and design specifications for systems based on customer requirements and

business objectives

Member of Design Specification Review Board

Bill Traylor Page 2

Assisted in project management through identification of appropriate technical resources and

quality assurance

Built development and quality assurance software testing environments

Configured various technical systems - Installed finished product on-site

Supported system and customer through testing, ramp up and system acceptance

Worked with development team to optimize system performance

ScanOptics – Birmingham, Alabama / 1999 – 2000

Business Systems Analyst / Pre-Sales Support / Systems Analyst / Developer

Provided sales team with technical product support of scanners, document imaging devices and

data capture software during pre-sales client presentations

Prepared proposals and statements of work to meet customer objectives

Demonstrated imaging and data capture products at industry trade shows

Created functional specifications for document imaging and data capture systems

Worked with developers in writing detail design specifications for customized imaging and data

capture systems

Developed scanner applications on high speed page scanners using proprietary GUI development

tool and C programming language

Protective Life – Birmingham, Alabama / 1997 – 1999

Project Manager of Optica Imaging Project

Managed team that scanned documents and created paperless workflow environment for life

insurance applications and completed project on schedule

Coordinated proper technical resources to ensure quality paperless environment and to meet

scheduled deadlines

Royal Switchgear – Birmingham, Alabama / 1994 – 1998

Inside Sales Associate

Developed sales quotes for electrical substation class switches and power connectors product line

Worked with production and materials purchasing managers on scheduling shipment of products

to adhere to quoted lead times

Worked with national sales representatives to promote product lines

Conducted site visits for analysis and demonstrations

Presented products at industry trade shows - Developed company web site

Compass Bank – Birmingham, Alabama / 1992 – 1994

Customer Support Specialist/ Real Estate Specialist

Worked phone support for customer inquiries across all banking products

Built loan packages for Real Estate Loan Department which included gathering all appropriate

real estate and credit backing documentation and prepared loan and mortgage instruments

PROFESSIONAL CERTIFICATIONS

Project Management Professional

PMP Certification with National PMI and Birmingham PMI Chapter Memberships

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