Project Manager Training

Kathy Tomasic

**** ****** ***** ****, *** La Jolla, CA 92037

540-***-**** cell **********@*********.***

SUMMARY OF EXPERIENCE

Leadership of Organizational Change, Transformation and Training Teams

Management experience with complex IT projects using various methodologies

Project Management for Release Deployment, Transition to Support, Training,

Communication, and Staffing Plans

Gap Analysis, Scoreboards, Risk and Issue Tracking, Status Reporting and

other Tools

Deployment Lead for Organizational Readiness and Cutover Planning

Consultant with Government, Healthcare, IT, and Pharmaceutical industries

PROFESSIONAL EXPERIENCE

Loudoun County Public Schools 8/2008-6/2010

Math Teacher

Taught Middle School Math in a team environment. Used new technology and

innovative methods to increase test scores in an under-performing and at-

risk school. Accreditation was attained for the first time because of

increased Math scores. Developed curriculum, instituted measurements, and

tracked progress in a program later used in other schools.

Blue Cross Blue Shield of FL, Incepture, Inc. 2/2006-

10/2007

Senior Learning Consultant

Planned the business implementation for strategic training design and

program development to include e-Learning, instructor-led, custom course

development, and Learning Management Systems (LMS) as appropriate. Worked

with managers and executives to create a solution package using multiple

vendors and business partners to provide the best service and products.

Helped the client meet their goals and objectives at the appropriate level

of cost, timeliness and effectiveness. Focused on business continuity

planning and security training needs. Developed a familiarity with the

operations of a large, healthcare corporation. Participated in weekly

status reporting.

DOT eLearning Management System 9/2005-

2/2006

Project Manager, Sevatec, Inc.

Managed the pilot and deployment of an organization-wide e-Learning and HR

system. Managed client meetings, project plan, and communications for

cutover and operations. Provided executives with vital information about

client management skills, knowledge, and abilities which is used on a

strategic level to plan for staffing improvements, thus enhancing

organizational effectiveness. Analyzed trends in management and executive

capabilities to identify areas that require training or targeted staffing

changes to promote excellence. Managed the project plan, including risk

management, to maintain quality deliverables on time and within budget.

Responsible for project status reporting and issue resolution.

IRS Modernization Program, (See paragraphs 1 and 2 below)

3/2000-6/2004

For approximately 5 years served as Organizational Change Manager for

Release Deployment on two Treasury Department/IRS projects under the CSC

PRIME program. The first was a telecommunication project, a contract via

IBM as a Training Lead. The second, also for Treasury Department/IRS, was a

database warehouse project to calculate and store tax records commonly

known as CADE as the Organizational Change Manager for Release Deployment.

1) IRS Modernization Program, IBM - CADE

Organizational Change Project Manager

Customer Account Data Engine Project (CADE) led the release Business

Transformation for team for cutover and operations on a large database

management project. Managed all Training, Staffing, Documentation, and

Communication efforts for the release deployment so that all stakeholders

understood this major business change and were prepared for their new

roles. Led the Transition efforts to prepare IRS stakeholders to accept and

operate a large, complex database accounting system, which resulted in

smooth transition of the system to the client. Worked as a liaison with IRS

executives to capture and resolve open risks and issues as we approached

implementation so that problems could be anticipated and corrected.

Managed all humanistic aspects of Cutover Planning and Transition to

Support for the release. Led the effort to identify and resolve any gaps

in readiness from both a technical and non-technical perspective.

Participated in weekly status meetings with IRS executives and program

management to track project status, manage the change control process, and

track risks and issues to maintain close communication and control of a

large, complex project. Assisted with business continuity planning

including preparation for natural disasters, terrorist attacks, system

failure and other contingencies.

Assisted as training manager in the achievement of CMM level 3, which

certified that the project was being operated in a professional manner and

met the requirements outlined in the IRS contract.

2) IRS Modernization Program, Northrop Grumman - Customer Communications

Project (CC)

Training and Documentation Lead

Managed the team responsible to define the client's training requirements

and meet those requirements to ensure that new systems could be

successfully operated and maintained by the IRS. Participated in the

development of an overall Organizational Change and Transition plans for

the benefit of preparing call centers nationwide to take ownership of the

new technology upon cutover. Initiated and managed a volunteer project

quality team that assisted with identifying and resolving issues arising

from being the first project in this comprehensive IRS modernization

program. Worked closely with technical teams and the client on Business

Implementation efforts.

AMS 3/1999-12/1999

Organizational Change/Training Consultant

Led the development of several internal training programs to train business

analysts. Developed and presented training programs to improve business

analysts' and managers' performance. Identified training needs for the

local government team to ensure relevance to the organization.

Medicare Call Center Project 10/1997-

2/1999

Training Project Manager

Developed and managed complex training program for 1-800-MEDICARE customer

support line as part of a new call system deployment. Managed call-center

training and organizational change planning for the implementation. Worked

closely with the client to build understanding of the Medicare program and

to develop simple and accurate documentation, which was posted on the

Medicare Web site and used nationally as the sanctioned "bible" of the

program. Assisted in redesigning the Medicare information system used in

call centers to simplify access to information, resulting in vastly

improved customer service. Participated in risk and issue resolution for

cutover and operations. Managed the organizational change project plan.

OTHER CONSULTING (ORGANIZATIONAL DEVELOPMENT, TRAINING, SEMINARS)

Exxon, Shell Oil, Ford Motor Company (Morris Information Systems-1986-1991)

Exxon: business analyst on network implementation for an accounting

department; Shell Oil: business analyst/technical trainer on WAN for the

marketing department. Ford Motor Company: business analyst for application

development in service organization.

Abbott Labs, Nortel, Capital One (J.L. Krug & Assoc.-1992-1997):

Organizational Development Consultant. Provided 360 evaluations and

training solutions tailored to the client's needs. Presented courses and

provided management coaching.

Insight Consulting, Inc. (Owner). Managed own consulting career resulting

in contracts with the federal government. Marketed and developed a seminar

presented nationally entitled, "Excellence in Recruiting." Marketing

program included direct mail and Web site development. Presented seminars

nationally for Dun & Bradstreet and National Seminar Group.

Higher Educational Experience: Taught both credit and non-credit courses

at Houston Community College, Memphis Technical College, and Elgin

Community College in business and computer topics.

EDUCATION

M.A., Organizational Management, Phoenix University, Summa Cum Laude

B.A., Economics, Case Western Reserve University, High Honors

Provisional Virginia Teachers License, NVCC, 2008

SECURITY CLEARANCE

Minimum Background Investigation (MBI) from Treasury Department

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