Sales Manager

REX D. STEVENS

*******@****.*** PO Box ** Santa Claus, IN 47579 812-***-****

Multi-lingual professional with expertise in IT/project and personnel management, business

development, domestic/international sales and support, software design/implementation, systems

installation, sales and training.

Innovative leader with unique blend of management, technical and business expertise who

consistently meets deadlines.

Increased sales by 62% though launch of e-business Web site

Lead company sales growth by 38%-42% from 2004-2006

Key player in generating 72% cost savings in marketing/sales by developing

demonstration CD-Rom

Goal-oriented and insightful problem solver

#1 sales performer within 1st 8 months on the job

Excellent management in customer and business crisis situations

Increased growth in sales/support systems worldwide by managing and supporting

technology products

Astute manager with ability to implement successful business initiatives and cost reductions

Consistently maintaining high customer software support standards

Introduced corporate training savings through online support site

Enabled customer base expansion from 14 to 28 states through sales

EDUCATION / QUALIFICATIONS

Profession career includes

16 years hands on technology experience (1994-Present),

12 years sales experience (1994-2000, 2004-Present),

6 years Fire Department (2005-Present),

5 years call center experience (2000-2004),

8 years military interrogation/translation experience (1993-2001),

1 year emergency medical experience (2009-Present)

Degrees, Certifications & Qualifications

B.A. French & Communications, University of Louisville, KY (1990)

CCNA, CCDA (2002-6)

Network+ Certification (2003-Present)

A+ Certification (2002-Present)

Fluent in French

Fluent in Spanish

Emergency Medical Technician-B (National Registry, Kentucky) (2009-Present)

Red Cross Certified CPR-Pro Instructor

Indiana First Responder (2007-Present)

Indiana Fire Fighter (2004-Present)

EMPLOYMENT HISTORY

IBS LUMBER SOFTWARE INC., Tell City IN 2004-Present

President

•Responsible for sales, support, training and installation of network systems nationwide

•Directly supported customer operations nationwide 24/7 with remote and onsite support

•Managed domestic business sales and business operations

•Extensive customer support and crisis support experience

PAPA JOHN’S INTERNATIONAL, Louisville, KY 2000-2004

Senior Analyst / Installer

•Handled technical support for Papa Johns stores worldwide

•Supported stores with problems from mundane to critical system incidents

•#1 performer handling majority of international computer operations support

•Assured exceptional analyst performance

UNITED STATES ARMY RESERVES, Louisville, KY 1993-2001

Military Intelligence Analyst / Interrogator / Translator

•Operated with DOD Secret clearance

•Responsible for document exploitation for DOD, State and National Security Agency

•Translated into English captured enemy documents

•Awarded certificates of completion for Spanish, Portuguese and French programs

INTERNATIONAL BUSINESS SYSTEMS, Louisville, KY 1994-2000

Senior Analyst / Installer, Louisville, KY

•Handled support and training calls

•Led onsite installation and training services

•Provided onsite and remote technical support for servers, PCs, peripherals and software

•Built and sold pc clients and mid-range servers throughout the US

VOLUNTEER HISTORY

Red Cross Instructor / Volunteer, Evansville IN

Evansville Red Cross 2009-Present

Santa Claus Volunteer Fire Department, Santa Claus IN

Firefighter 2005-Present

First Responder 2008-Present

Missionary / Teacher, Tegucigalpa, Honduras 1988-1990, 1992-1994

Overseas summer missionary and teacher in Orphanage

Translator

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