Manager Customer Service

SUMMARY

Logistics professional with over ** years experience and proven ability in

planning and implementing policies and procedures in transportation

industry. Effective and efficient in leading teams in strategic planning,

customer service, and productivity.

Special Skills/ Training:

Class "A" CDL with endorsements . Accident free - 15 years . Managing

Budget Trainer . DOT and Dispatcher . OSHA . Word, Excel, Outlook, and

Management Skill Enhancer program certified .

P&L gross margin, RIC, ADP, and UPS- Road Net

EXPERIENCE

Liquid Environmental Solutions - Dallas, TX

June 2009-December 2009

Transportation Manager (Contract)

. Managed 14 service technicians daily as the first point of contact

. Responded to all emergency services, lock outs, and customer issues

. Reported all incidents, compiled data for all the waste collected for

monthly reporting

. Supervised driver hours and routing through UPS-Road Net

. Planned and facilitated monthly safety meetings with all technicians

. Monitored and provided performance feedback to division managers

. Provided night and weekend on-call services for the entire division.

. Collaborated with city inspectors to ensure compliance

Frito Lay - Plano, TX

June 2005 - March 2009

Transportation Manager

. Established a maintenance program for each type of equipment and

assured equipment was DOT compliant

. Reviewed financials report card weekly and made adjustments to achieve

financial goals

. Managed a fleet of over 40 trucks and maintained full utilization

. Ensured adherence to all safety and DOT regulations and appropriate

use of safety equipment

. Worked closely with vendors for fleet maintenance to ensure the trucks

were maintained and up to code

Attentive Healthcare DME - Grand Prairie, TX

November 2002 - May 2005

Transportation Manager (Division Manager)

. Performed an average of 4 route observations monthly

. Supervised adherence of drivers to all regulations, policies, work

procedures and instructions

. Managed inventory and ordering of medical supplies and equipment to

minimize lost time

. Maintained P&L, budget and revenue goals for division each month

Medicine Chest - Paris, TX

July 1992 - October 2002

Transportation Lead

. Promoted and transferred to Attentive Healthcare DME as Transportation

Manager

. Set productivity goals and Implantation of new policies to aid in

Development of employees to achieve goals

. Routed and managed drivers to ensure accurate delivery times were met

. Completed and checked daily, weekly, and monthly paperwork

. Promoted 2 times: Driver to Team Lead; Team Lead to Manager,

Awards and Acknowledgments

Quality Improvement Programs . Customer Service . Safety

EDUCATION

ITT Technical Institute, Garland, TX

Associate Degree - Transportation and Logistics, 1992

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