Sales Service

DAVID J. HAGERMANN

*** ******** ******, ****** ******, NY 11953 631-***-****

631-***-**** ***********@*****.***

SUMMARY: Experienced, service-oriented Information Technology Technician,

skilled in desk side, phone and network support. I'm a team player,

dedicated and resourceful, and committed to providing quality service.

COMPUTER SKILLS:

Platforms: Microsoft Windows NT, 2000, XP, Vista, Server NT,

2000, and 2003, Windows 7, DOS, Microsoft Virtual

Server, Unix, Novell OES, Red Hat Linux, Citrix Meta-

frame, and Exchange server 2000 SQL server 2000/2005.

Hardware: Cisco switches and router installs, Dell Power Edge

Servers, DLT/SDLT tape libraries, printer and pc

troubleshooting. Have used HP Ml300, DL300-700 series

servers, and HPmsa20 storage arrays. Know WYSE thin

clients, NCR POS systems, and Sonic Firewalls for

internet security.

Software: Office Suite 2003/2007, Clarify E-office suite,

Symantec Ghost, Active Directory, VM Ware, SAN

Storage, and remote desktop. Microsoft Outlook and

Outlook Web Access with exchange capabilities. Help Trac

7.0, Remedy, and Track-It 7.0 for tracking problematic

issues. Lotus applications including Lotus Notes 123 and

email. Experience using Windows Deployment Services,

Symantec Anti-Virus application for removal of spyware

and viruses.

Networking/Protocols: TCP/IP, Ethernet, Fiber, VPN, VOIP, LAN/WAN,

DNS, DHCP, SMTP, FTP, Telnet. Have Virtual Infrastructure

experience along with network cabling experience and

testing connectivity issues.

Point of Sales: Fixed and installed Ingenico, VeriFone, and

Hypercom equipment used to read credit/debit cards.

PROFESSIONAL EXPERIENCE:

3/09 - Present Self Employed: www.Hagermann'sPCRepair.com Middle

Island, NY

. Responsible to help end users with there computers by tutoring

. Setup Outlook and Outlook Express accounts through Optimum Online

. Run cabling for network access and test to make sure connectivity is

correct

. Repair computer issues with hard drives and fans that burnt out.

. Updated Windows Operating systems and re-installs for customers privately

. Have my own network set up with server, wireless, and IP

connected PC using DHCP

. My own website that I keep updating periodically

12/08 - 3/09 Motorola Holtsville,

NY

Field Service Case Management Assistant

. Opened, updated, and closed cases with contracts for scanning

equipment

. Tracked inventory with Oracle Database (ex: Serial # and

Model #)

. Proxied, updated, and closed out cases manually for field

service in FST

. Interacted with Contracts department and Field Service

support to update contract history

. Updated and rolled out new versions of Clarify for Field

Service support

. Trained new employees to use Clarify E-Office

. Provided 100% phone support with supervisors out in the field

12/06 - 10/08 Sleepy's The Mattress Professional

Bethpage, NY

Help Desk Support/Technician/POS Break Fix

. Remotely connected to terminals in all 600 Showrooms

. Created new user id's through Unix and Windows Active

Directory systems

. Called Network Operations Center to report outages

. Maintained inside and outside phone lines

. Created virtual voice mailboxes through Call Pilot using

Nortel Networks

. Worked in call center environment with queues

. Handled Point Of Sales break fix issues and setup RMA for

repairs

. Set up group policies in a Windows 2003 server environment

. Completed and submitted Excel forms for parts ordering

. Managed receiving and timely return of replacement parts

. Troubleshot, diagnosed and repaired Kyocera Printers, WYSE

Thin Clients, laser printers including paper jams, worn

fusers, and replaced rollers

. Poly Communications with video and voice conferencing set up

08/01 - 11/05 Little Flower Children Services

Wading River, NY

Assistant Administrator in Information Technology

. Setup wireless routers and Cisco switches for network

installs

. Provided help desk support to employees' applications and

hardware issues

. Backed up user data on a daily basis

. Prepared individual static IP addresses for computer

networks

. Administered multiple operating systems like Unix, Windows

NT, Windows 2003 server, and included active directory

structuring

. Troubleshot solutions to network and computer errors

. Performed routine maintenance to ensure optimal running of

equipment

. Set up group policies for user id's to go in to for sensitive

data (Ex: Accounting, day care programs, Fund raiser apps,

payroll dept., Raisers Edge)

. Troubleshot WAN/LAN environment with T1, T2, T3 setup through

Verizon

. Worked at Brooklyn, Queens, and Wading River locations

. Set up patch panel and servers to communicate with end user

computers on the network

. Administered Outlook email accounts through Outlook email

services

. Provided desk side and phone support

. Troubleshot, diagnosed and repaired workstations; Apple, IBM,

Dell, and Compaq

. Troubleshot, diagnosed and repaired HP, Epson, Oki-data,

Xerox printers including paper jams, worn fusers, and

replaced rollers

. Poly Communications with video and voice conferencing

03/00 - 02/08 Kohl's Department Store East

Setauket, NY

Men's Department Associate

. Assisted customers with questions about pricing and locating

merchandise

. Price pointing merchandise

. Ordered merchandise based on analysis of computer inventoried

stock

. Relocated amongst several stores when assistance is needed

. Assisted Point of Sales Operations when needed

EDUCATION:

Colorado Technical University Colorado

Springs, CO

Bachelor of Science in Business Management, Presently Pursuing

Katherine Gibbs School Melville, NY

Associates Degree in Occupational Studies, October 2002

ACCOMPLISHMENTS:

. New York State Assistant Teachers Certification

. Suffolk County Civil Service Certification - PC Technician

Contact this candidate