Customer Service Sales

KARIN HEYDEN

***** ******* ***** *****, **********, CA 95670 916-***-**** *********@****.***

EXECUTIVE ASSISTANT TO THE CEO, REQUISITION 591

SUMMARY OF QUALIFICATIONS

Diplomatic, detail oriented and organized Administrative Professional equipped with the knowledge, advanced technical

skills and experience in a variety of industries; marketing, sales and supporting senior management. Proficient at

researching, analyzing, tracking and interpreting data and budgets. Adaptable and handled confidential information with

integrity. Skilled at coordinating processes, events, global meetings, intricate calls, complex scheduling and

correspondence. Excellent customer service, interpersonal and listening skills, taking initiative with good judgment that

ensured smooth functioning of project, department or vendors. Expert at identifying issues quickly and formulating sound

resolutions to problems. Directed multiple project workflows, meeting deadlines within fast-paced environments.

Articulate communicator; able to work effectively with people of diverse backgrounds and provide insightful

recommendations to management.

PROFESSIONAL EXPERIENCE

Wilcox Miller & Nelson, Sacramento, CA

Executive Assistant Present

Assisted the President, VP and Consultants to launch executive searches; create and edit position fact sheets, post to

web sites, industry communications or newsletters; build auto response emails and create advertising copy, market,

track and follow up on many projects with a range of deadlines.

Maintain marketing materials, career transitioning manuals and client written/verbal communications working

closely with the specific Federal, State, City or Corporate client and staff.

Excellent customer service while maintaining a professional manner with tact and poise, interacting with Board of

Directors, associations and confidential or sensitive customer concerns.

Demonstrated resourceful administrative and interpersonal skills, as a quick learner working independently or in

teams to achieve goals and coordinated several activities simultaneously despite interruptions and busy phones.

Amdocs (formerly DST Innovis), El Dorado Hills, CA

Senior Executive Assistant 2004 2010

Proactively anticipated needs to ensure effective time and information management to the Vice President.

Monitor and ensure the delivery of first rate service and administrative aid for both internal and external customers,

IT, facilities and operations, while supporting the Vice President with global events, meetings, global travel,

complex scheduling and confidential employee or critical client issues.

Provided exceptional training to employees and consultants in the online forms, corporate software systems, AP,

expense reporting and on sales pipelines and client contracts.

Contacted third party vendors to outsource project or for price comparisons to maintain budget restraints.

Developed effective office business systems and processes to save time, money and keep staff aware of deadlines,

project due dates and other events.

Wrote and edited high level sensitive communications and confidential proposals. Made well reasoned decisions

with common sense in spending and balancing cost control. Earned the respect and trust of staff, clients and

management.

OFFICE TEAM and NAI BT Commercial, Sacramento, CA

Executive Assistant 2003 2004

Assisted managers to research marketing and sales projects, present findings, follow up and track/update sales pipeline

database.

Page 1 of 4

KARIN HEYDEN

11043 Kenebee River Court, Sacramento, CA 95670 916-***-**** *********@****.***

Demonstrated full range administrative and interpersonal skills, as a quick learner working independently and through

the collaborative process. Able to negotiate and work with a wide range and level of people.

Monitored and tracked expenditures against budget and processed purchase requisitions or invoices.

Organized workflows, defined job descriptions, established policies and supervised staff of six employees at NAI.

Page 2 of 4

KARIN HEYDEN

11043 Kenebee River Court, Sacramento, CA 95670 916-***-**** *********@****.***

Duke Energy North America, Sacramento, CA

Executive Assistant 2001 2003

Led the successful launch of new office build out, managed facilities, logistics and special projects.

Worked collaboratively with IT, vendors and contractors to ensure timely completion of project; purchased

equipment, furniture and supplies within budget compliance for the new offices.

Instrumental in conducting research and analysis on energy crisis issues; rendered assistance in tracking legislative

bills and communications in conjunction with lobbyists and industry associations.

Played a vital role in recommending corporate cost cutting strategies that resulted in 54% savings on all future

telecommunication and conferencing charges.

Performed full range of administrative duties with attention to detail in intricate scheduling, travel, large volume of

e mails, busy phones, as well as internal and external communication.

Composed complex correspondence, transcribing information to produce top quality and accurate meeting minutes

or reports while supporting the VP and Government Affairs Director.

Small Business Resource Center (SBRC), Sacramento, CA

Executive Assistant 1998 2001

Increased sales 22% by presenting the SBRC training program to Chamber of Commerce events or meetings, at industry

Trade Shows, and B2B environments. Played a pivotal role in the development and sale of small business consulting

services.

Worked closely with a team of independent specialists and the President to integrated complex information for small

business owners in crisis and within a wide variety of industries.

Assisted small business owners to develop, execute and monitor Business and Marketing Action Plans.

Created, designed and implemented marketing materials and research strategies to increase sales and client awareness.

Heavy phones, email, scheduling and customer service.

Proven ability to work independently, while setting priorities and goals in an ever changing environment.

EDUCATION

Completed Coach Training Program: 2006

The Academy of Coaching Excellence, Sacramento, CA

Bachelor of Science in Business Management: 2004

University of Phoenix, Sacramento, CA

Selected Coursework in Business Administration

California State University, Long Beach, CA

Diploma in Secretarial Studies

MTI Business College

PROFESSIONAL TRAINING

Interpersonal Skills Effective Listening and Communications Customer Service Training

Behavioral Characteristics Myers Briggs Predictive Index Systems

TECHNICAL PROFICIENCY

Technical Skills: Advanced Microsoft Word, Excel, PowerPoint, Access, Outlook, Visio, Windows 7, Adobe, Lotus

Notes, Group Wise Scheduler, Gold Mine, ACT, Amdocs CRM, Sales Force, and Type 80 WPM

Page 3 of 4

KARIN HEYDEN

11043 Kenebee River Court, Sacramento, CA 95670 916-***-**** *********@****.***

PROFESSIONAL AFFILIATIONS

Toastmasters International, Statement Makers Club: President’s Award for Outstanding Leadership

Amdocs Employee Achievement Award

Volunteer as Life Coach and Trainer

Volunteer to the American River Parkway

Page 4 of 4

Contact this candidate