Customer Service Sales Representative
Resume:
Lori Rauchfleisch
Streamwood, IL *0107 US
Phone: 630-***-****
****.************@*******.***
Objective
Looking for a job with a fast paced company with many opportunities to advance.
Abilities
Hard working, highly motivated team player with over 10 years experience in the customer service
field. Able to multi-task and work well under pressure.
Employment History
Customer Service Representative
02/2006 - 03/2010 SP RICHARDS CO ELK GROVE VILLAGE, IL
•Answered multi-line incoming calls and routed them appropriately
•Acted as a liaison between sales staff and customers
•Entered customer orders
•Quoted pricing on an individual customer basis
•Typed official customer quote forms
•Resolved order problems to customer satisfaction
•Scheduled and billed same day deliveries to customers
•Billed LTL freight charges to customer accounts
•Entered daily sales and productivity information into Excel spreadsheets
•Filed and mailed vendor debit memos
•Prepared accounts payables for payment authorizations
•Prepared and sent C.O.D. customer payments to the company lock box
Customer Care Specialist
02/1997 - 11/2005 VICTORY PACKAGING AURORA, IL
•Answered multi-line incoming calls and routed them appropriately
•Entered customer orders
•Maintained customer price files
•Resolved order problems to customer satisfaction
•Acted as a liaison between customer and assigned sales representative
•Scheduled freight and FedEx/UPS pick ups
•Applied customer payments to accounts
•Purchased product from suppliers
•Received product into inventory control program
•Entered inventory counts into the computer
•Reconciled inventory count errors
Education History
Completion Date Issuing Institution Qualification Course of Study
06/1988 STREAMWOOD HIGH High School Diploma General High School
SCHOOL Curriculum
Additional Information
Multi-tasking
•
Interpersonal communication
•
Works well in a fast-paced environment
•
Microsoft Word
•
Microsoft Excel
•
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