Manager Customer Service

M

Sylvia U. Martinez

**** ********** **** ******, ***** 75217

Cell: 214-***-****

Email: ************@*****.***

________________________________________________________________________

Objective: To find long-term employment with a property management company

as assistant manager that offers a challenging and rewarding career with

advancement opportunities.

Languages: Bilingual - English/Spanish

Education: Cedar Valley College -Real Estate Classes

Leonard Hawes School of Real Estate

Grace Hill Management Workshops

Mesquite HS

Employment:

9/09 - 10/10 - Assistant Manager - 312 & 324 Units - Greystar Management

Services

(Sonterra at Buckingham & Montoro Apartments)

. Collect and post all rental payments

. Retentive support to manager

. Bookkeeping, legal actions, daily bank deposits

. Lease apartments

. Renewals/Resident Retention

. File audits

. Type leases, maintain and organize files

. Maintain occupancy at 95%

. MMR, Pre-Close & AME Closeout

. Sure Deposits/Claims

. SODA's/Send delinquent files to collections

5/2008 - 9/2009 -Assistant Manager - 948 Units - Advenir Real Estate Mgmt

(Advenir at Town

Centre)

948 units with dual office and 20 team members. This large of a community

shows my strength as one who can organize, delegate, and successfully

communicate all facets of apartment management. My primary responsibility

is to:

. Collect and post all rental payments

. Retentive support to manager

. Bookkeeping, Legal Actions, Renewals

. Trainer on all computer aspects with E-Site procedures for all new

hires,

. Trouble shooting all apartment sites when corporate trainer was

unavailable.

8/2007-5/2008 - Customer Service Rep. - Dallas (Central) Public Library -

City of Dallas

. Check in library books and materials from book/video drops and inside

drops.

. Presort and temporarily shelve books/audio visual material.

. Load books/materials on carts. Work at circulation desk assisting

patrons.

. Load bins of books/materials into van and may deliver to other branch

locations.

. Move materials, shelving and equipment. Resolve customer complaints.

. Establish payment options for fines and fees.

. Update customer accounts.

6/2005-11/2007 - Property Manager - 104 Units-Highland House Joint Venture

- Owner Managed

. Lease-up community in a market with a lot of competition made my

challenge that much greater to produce high occupancy and retain

residents. I believe in continuous resident retention efforts to

decrease turn over and lower expenses.

. Developed strong relations with vendors to compete for better pricing.

. I set monthly occupancy and weekly leasing goals to create a fun

competitive driven leasing environment.

. I was constantly marketing area for new contacts to outsource our

community while keeping a watchful eye on the competition in our area.

. Often being short staffed and on a low budget, I helped with

landscaping, picking up trash, painted and cleaned vacant apartments.

9/2000-9/2004 - Assistant Manager - 265 Units - Credit Finance Corp.

(Leigh Ann Apartments)

. Collections and Retentive Support to Manager,

. Bookkeeping AP/AR, Legal Actions,

. Post incoming rent manually on ledger cards using Peg-Board System.

. Help to achieve occupancy from 82% to 97% within 5 months

. Strong Marketing & Resident Retention.

1/1995- 7/1997 - Property Manager - 172 Units - Southwest Housing

Management -

172 unit community and 7 employees. I began working here as assistant

manager and within 3 months was promoted to property manager.

(Melody Place Apartments)

. I assisted in the lease up of this LIHTC community from 85% occupancy

to 98% in less than 6 months with strong marketing and resident

retention.

. Trained all new hires and sister property managers on Rent Roll

software.

. Collect and post all rental payments on Rent Roll

. Bookkeeping AP/AR, legal actions

. Followed all Fair Housing and Federal Tax Credit Laws.

Advanced Skills:

20 years of excellent customer service, Typing - 40 WPM.

Achievements, Awards and Certifications:

Greystar Super Star Shop Award - 4th Quarter -2009

Advenir - Associate of the Month - March, April & May 2009

Credit Finance Corp - Leasing Superstar - 1st Place '02 - '03

Southwest Housing - Lowest Delinquency/Bad Debt Collections Award 1996

Leonard- Hawes School of Real Estate Loan Officer Certificate - 2004

State of Texas Certified Teacher Aide - 2001

Fair Housing Certification

Grace Hill Management Workshops

Computer Software :

Rent Roll, AMSI, E- Site, E-Service, Yardi, Yieldstar, Bluemoon, Microsoft

Word, Microsoft Excel

References Available Upon Request

Contact this candidate