Sales Customer Service

DANIELLE ROBERTS

*** ********** ***** . *******, ** 78154 . Phone 210-***-****

************@*****.***

SUMMARY OF SKILLS & QUALIFICATIONS

Extensive background in administration in a variety of industries.

Excellent communication and interpersonal skills with a reputation for

building solid relationships both internally and externally. Ability to

assess situations and implement new systems and processes based on need for

better efficiency in operations. Ability to learn quickly, multi-task, and

thrive in fast paced environments while maintaining professionalism.

. Administrative Support ? MS Word ?

MS Publisher ? HPMS

. Quality Assurance ? MS Excel

? MS Visio ? Typing 65 WPM

. Customer Service ? MS PowerPoint

? Adobe Acrobat ? Knowledge of

Standard Office Equipment

. Training and Development ? MS Outlook

? Delphi

PROFESSIONAL EXPERIENCE

2009- 2010 RogenSi

New York, NY

RogenSi is an international consulting firm that provides tailored

solutions to their clients to help promote the growth of executives, sales

teams, and businesses. The majority of their clients are high profile

investment banks, pharmaceutical companies and media organizations.

Client Services Administrator/Executive Assistant

. Support of two partners in the New York Office, including

coordinating meetings, travel arrangements, and various other

projects as requested.

. Manage JP Morgan account and coordinate logistics and materials

for global engagements with various JP Morgan offices and

RogenSi facilitators

. Run and format multiple reports from company database system for

forecasting and engagement activity

. Act as Point of Contact to independent consultant contractors,

including issuing contracts to new contractors, arranging date holds,

issuing purchase orders and approving invoices for various

engagements

2007- 2009 Royal Health Care

New York, NY

Royal healthcare is an organization that owns and manages several Medicaid

and Medicare Advantage health plans. As an organization dealing

with government programs, compliance is a very important part of its

operation, and it is combined with their Medicare line of business.

Executive Assistant/Coordinator for Medicare Compliance & Operations

. Support VP of Medicare Compliance & Operations and team of 9 full

time employees

. Enroll employees and maintain their accounts for access to

government database systems

. Interpret federal and state government memoranda and work with Compliance

Officer to implement new programs and training to ensure organization's

continued compliance with federal and state government.

. Manage VP's calendar, travel arrangements, and participation in

special events

. Coordinate and attend various meetings regarding Medicare

compliance and government audits, delegation oversight,

and benefit plan implementation

. Create and distribute annual Compliance Manual, Summary of

Benefits, and Plan Benefits Grid to all company employees

. Coordinate and execute various other projects as requested

2005-2007 Walton

Signage San Antonio, TX

Walton Signage is a company that manufactures and contracts installations

of their signage products for national retailers. Program Managers for

this company serviced their corporate retail clients from beginning to end

of multiple locations where retailers needed new signage or repairs to

existing signage.

Program Manager

. Coordinate and contract sign packages for various national

retailers

. Work with architects, general contractors and project managers on

construction processes and schedule for each location

. Manage new signage orders through design, permitting, production,

installation & billing

. Work with municipalities in sign package approval and proceed

with variance appeals when necessary

. Provide status reports of all locations currently being managed

to various in-house employees and clients

. Provide monthly and weekly forecasting on account production.

2004 - 2005 Wyndham

International Dallas, TX

Wyndham International is a hotel corporation which owned and operated

multiple hotels in the U.S. and abroad. The corporate National Sales

offices were responsible for contracting large groups and conventions to

the hotels. This company was sold to The Blackstone Group in 2005, and

continues to exist, though operates in a different capacity than when I was

employed with them.

Corporate Offices - Wyndham Corporate National Sales Assistant

. Support three National Directors of Sales

. Send leads to all properties within the Wyndham portfolio and

follow up for responses

. Update the Delphi database system with all property bids and

status of group conventions

. Run and create various reports for Directors to use in following

up on leads

. Submit expense reports and weekly schedules in addition to

coordinating travel for Directors

. Track and report for monthly and quarterly revenues from newly

signed business and actualized business

2002 - 2004 Wyndham International

Arlington, TX

The Wyndham Arlington Hotel was one of the many hotels in the Wyndham

International portfolio. Its sales and catering office is responsible for

contracting conventions and catering events to the hotel. I was employed in

this office until 2004 when I was promoted to the corporate offices. This

property was sold in 2005 and is now operating under the Sheraton

flag.

Wyndham Arlington Hotel - Sales & Catering Administrative Assistant

. Support of Sales & Catering Office staff

. Answer phones, greet incoming guests

. Coordinate with incoming groups by organizing & submitting

rooming lists, banquet event orders, & sales contracts

. Act as a liason between Sales & Catering Department and other

internal departments to insure incoming group events

run according to plan

. Reconcile revenue reports between departments and report to

Director of Catering

EDUCATION

2006-2007 San Antonio College (concentration in English

studies) San Antonio, TX

1996-1998 Austin Community College

Austin, TX

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