Customer Service Human Resources

Christine M. Doyle

**** ********* **.

Denver, Colorado 80206

Home: 303-***-****/ Cell: 303-***-****

E-mail: *********@*****.***

Objective: To continue to grow my career in Recruiting within a

professional organization.

Qualifications:

. Possess strong knowledge of HR Outsourcing.

. Consistently achieve superior level of accuracy.

. Demonstrate ability to process large volumes of work.

. Provide professional demeanor in customer service roles.

. Maintain highest standards of integrity and honesty.

Accomplishments:

. Saved Accenture a minimum of $1.3 Million in costs by monitoring

Accenture employees' erroneous overages charged to Floating and Standard

Holidays and debiting the time to the employees' Paid Time Off account.

. Overcame steep learning curve quickly in new Sr. Recruiting Expert

role that consisted of a variety of job profiles for the Levi Strauss

& Co. retail client.

. HR Lead for the Ruhr American Coal Corp. (RACC) outsourcing engagement

that consisted of 13 personnel.

. Fulfilled on site HR and Career Coordinator role for the Verizon

Wireless outsourcing unit's redeployment of 33 personnel.

. Assumed a Career Coordinator role for 14 Accenture employees who were

outsourced to the Cyprus Amax engagement, which contributed to a

successful redeployment due to contract termination.

. Led a 5 person committee in planning "An Evening With Andersen", which

provided 48 employees with information, resources, and networking

within Andersen Consulting.

. Presented a new career management model, "Future Builder," to over 300

employees affiliated with 4 Andersen Consulting outsourcing

engagements.

Experience:

Comforce Staffing, Denver CO June 2010 -

September 2010

IT Recruiter (Contractor) for Cbeyond

. Reviewed resumes and identified candidates who had a good background in

Cisco, voice and/or data with call center experience.

. Phone interviewed candidates and assessed their customer service and

technical skills.

. Assisted with Open House by posting flyers in Denver and interviewed

interested candidates who attended.

. Attended Time Warner Job Fair and met employees who were getting laid

off and assessed their skill set.

Office Team, Denver, CO

May 2010 - June 2010

Recruiter (Contractor) for US Nursing, Inc

. Spoke with nurses and determined specialty skill set to build pipeline

for openings during nursing strikes.

. Confirmed that nurses had state licensure, appropriate vaccinations,

and certifications prior to working strikes.

Cecor Staffing, Inc., Denver, CO

October 2009 - April 2010

Recruiter (Contractor) for Credit Union of Colorado and Westerra Credit

Union

. Recruited for various openings which included: Finance Manager,

Accountant, Tellers, Financial Service Representatives, Default

Specialists, Branch Managers and Supervisors, and CEO Admin Assistant.

. Ran credit and background checks on potential hires, as well as

conducted reference checks.

Specialty Sports Venture, Denver, CO

September 2008 - November 2008

Retail Recruiter (Contractor)

. Created recruiting plan for seasonal employees in various ski resort

locations.

. Explored a multitude of niche sites to determine what was most cost

effective and attracted a great pool of qualified candidates for retail

sales associate and rental technician positions.

Accenture HR Services, Denver, CO

March 1999 - November 2007

Sr. Recruiter for Accenture Client - Levi Strauss & Co. (January 2006 -

November 2007)

. Recruited (full life cycle) for approximately 100 Operational and Field

profiles per year which included Finance, Accounting, Production,

Logistics, Transportation, Account Executives, Merchandise Coordinators,

Office Services and Warehouses.

. Carried approximately 15-20 requisitions per month as a recruiter for the

client.

. Filled requisitions with 5-10 new hires per month.

. Partnered with Levi Strauss & Co.'s immigration attorneys to transfer and

hire various Visa candidates.

. Liaison between client and search firms.

. Coached 4 team members in Recruitment Talent Center and 3 team members in

San Antonio Service Center.

Recruiter for Accenture Client - Levi Strauss & Co. (April 2004 -

January 2006)

. Worked within Recruitment Talent Center team by executing sourcing

strategies, screening, and presenting viable candidates for estimated 200-

300 open salaried positions.

. Collaborated with Sr. Recruiting Experts to understand open

requisitions.

. Presented viable candidates to Sr. Recruiters with detailed screening

notes.

. Assisted in meeting client service measures of filling open

requisitions within 45 days.

. Coached Talent Locator on cost effective posting strategies and provided

search string ideas for sourcing on job boards.

. Uploaded, tested, and ensured flawless client offer letters, while facing

many challenges in "Taleo" (Applicant Tracking System) during client

implementation phase.

Accenture and Accenture HR Services (new co. under parent co., Accenture),

Denver, CO

Data Analyst (August 2002 to March 2004)

. Fulfilled ad-hoc reporting requests for the Accenture HR Services

organization and delivered in a timely manner.

. Utilized various in-house systems to pull information and provided

accurate, user friendly reports to customers.

. Crafted extremely detailed and thorough process flows for the off-shore

transition to India.

Andersen Consulting and Accenture (formerly Andersen Consulting), Denver,

CO

Human Resources Analyst/Generalist (March 1999 to August 2002)

. Developed and established positive relationships with Accenture

Executives.

. Suggested a team building experience that was implemented and fostered a

stronger relationship between the potential client and Accenture.

. Recruited for IT open positions on outsourcing engagements.

. Partnered with Management regarding poor performers and implemented

Performance Improvement Plans.

. Mapped Information Systems and Technology jobs to national job market

surveys.

. Managed the mid-year and annual evaluation process and compensation

increases for employees.

. Provided accurate information by populating the Salary Workbench for

salary changes and the Employee Transition Requests Database for new

hires, employee personnel changes, and terminations.

. Conducted new hire orientation and administered new hire on-boarding.

. Communicated written and verbal HR and unit-related issues to employees.

. Monitored and submitted employees' time reports while they were on a

Leave of Absence.

. Administered "Client Site People Initiative Survey" to outsourcing unit.

. Registered employees for training, and maintained employees' training

histories in an Access database; tracked personal development plans.

Education: Colorado State University, BS in Human Development

Computer Skills: MS Office (Word, Excel, PowerPoint, Outlook, Access),

Lotus Notes,

Taleo Applicant Tracking System, ADP HRB

Recruiting Module, PeopleSoft, E-Recruit

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