Customer Service Project

MARIBEL AZUCENA DYSANGCO

***** ****** ****** **** *

Reseda CA, 91335

Tel: (702) 321 - 7344, 773-***-****

Email: abig60@r.postjobfree.com

QUALIFICATIONS SUMMARY

. 7+ years of experience in the field of IT with focus on Software

Quality Assurance of Web Based and Client Server Application (Business

Applications), Search Engine, E-commerce, Games, Mobile and API.

. Strong SDLC working knowledge and effective use of Software QA and

Testing Methodologies

. Expertise in Functional Testing and Professional experience in Test

Management (Planning, test case writing for manual and automation

scripting).

. Ensure and maintain a high level of quality for project deliverable

and promote on time delivery

. Highly self motivated with excellent oral and written communication

skills.

. Agile testing experienced with minimal to zero supervision.

SKILLS: Software Testing (SDLC), Test Case Writing, Product/Functional

Requirements Analysis, Automation Test Script running (QTP and Selenium),

Basic SQL, HTML, Javascript and CSS, SOHO networking (TCP/IP), Test

Director, Redmine, Firebug, Http Watch, Bugzilla

PROFESSIONAL EXPERIENCE

QA TEAM LEAD

Friendster Inc. September, 2007 -

present

Project: Online Social Networking, IM, Search Engine, Mobile, API, Games

and Ecommerce

Technology: Php, Javascript, XML, HTML, Ruby

Tools: Firebug, Putty (Shell), Selenium, HTTP Watch, Redmine, Bugzilla,

Testopia, Wikipedia, Microsoft Office

. Test Planning, Test Case Writing, Documentation,

. In depth Functional (Defect investigation, Monitoring and

Verification) and Regression testing.

. Automated test cases execution and direct communication with

automation team.

. Test Management: Task assignment and sending status report and update

QA Managers, Project Managers and Director on a daily and weekly

basis.

. Communicate directly with the managers, system engineers, release and

ops team in

the US and Philippines for issues and suggestions.

. Conducted interviews for the applicants in QA position.

. Formulate systematized process to improve functional testing and

features for automation.

. Mentored and trained junior level QA.

SENIOR SOFTWARE QA

GXS Philippines Inc. August, 2005 - August,

2007

Project: Texas Guarantee Student Loan Corporation's Electronic Fund

Transfer (TGSL), Yellow Pages Association (YPA), GS1 -AU (Search Engine)

Technology: Java, .Net, C++, Oracle, SQL

Tools: Mercury Test Director, QTP, WS-FTP, Telnet Putty, Teraterm Pro,

Backdoor utility for Back-end Test, Oracle Project Raptor, TOAD,

. Analysis of the Product Requirement Specification to formulate

effective Test Cases.

. Perform Front-end testing, Back-end testing, UAT, Regression

. Executed automated scripts using Mercury Automation Tool (QTP).

. Ensure quality web applications are delivered to client on time, meet

requirements standards and procedures.

. Conduct Knowledge Transfers and Training to other team members,

actively participate in the meetings.

. In charge in sending status updates/reports .

. Cross check data generated in the report versus data base results

using SQL.

. Coordinated with other team members in all stages of the entire

software development life cycle, from design and implementation to

maintenance and testing process.

. Test Documentation.

. In charge in sending status updates/reports .

. Mentor junior software testers.

SOFTWARE QA

Fujitsu Philippines Inc September

2004 - June, 2005

Project: . WeServe - All Profits Anywhere -Trade and Finance(Import Bills)

Technology: Java

Tools: Websphere, Virtual Source Safe, Microsoft Excel

. Functional Testing, Regression Testing, Smoke Testing and Adhoc

Testing for Banking-Trade and Finance application.

. Created Decision table for component testing.

. Created test cases based on old DOS based application to be used in

Web based Regression Testing.

. Defect tracking and management using Microsoft Excel and VSS.

. Recommend nice to have functionalities for application improvements.

. Communicate directly with Fidelity - Business Analyst and WeServe

developers.

. Trained Business side testers for UAT.

. Pool tester for Export Bills for complete Trade and Finance cycle.

SOFTWARE TESTER

Watson Wyatt Worldwide September 2003 -September

2004

Project: Employee Retirement and Benefits

Technology: C# and .net

Tool: Microsoft Office

. Create test cases based on FRS to be used in Regression Testing and

UAT.

. In depth manual regression, adhoc testing and UAT.

. Log defects using Microsoft Word and Microsoft Excel.

. Document logged defects and change request then submit to the business

analyst for review and approval.

. Verify fixed defects and change requests made by the developers.

. Directly communicate with Business Analyst and developers.

. Trained end user for UAT.

Call Center Agent

Link2Support March 2003 -

September 2003

. Provided technical support for Linksys networking devices.

. Small office and Home office computer network.

. Customer Service representative

EDUCATION

BS Computer Engineering - University of the East, Manila Philippines

Software Test and Performance - BZ Media, San Mateo California, USA

QTP Pro 6.5 training - CheqSystems, Manila Philippines

Practical Software Bootcamp- Cheqsystems, Manila Philippines

Test Director - CheqSystems, Manila Philippines

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