Customer Service Manager

Mark Sewell

Phone: 617-***-****

E-mail: ********@*******.***

SUMMARY

An innovative finance professional with diverse functional experience

including: financial planning and analysis, budgeting, forecasting,

incentive compensation, business unit profit forecasts. A versatile,

results oriented team player with several years experience in operational

accounting and financial analysis supporting business unit and functional

groups. Self-motivated and hands-on skills with particular expertise in:

Budgeting/Forecast Variance Analysis Business and Operational

Partnerships

Expense/Cost Saving Controls Business/Financial Modeling

using MS Excel

Use of Hyperion Essbase Process Improvement

Financial Metrics Reporting Treasury & Cash Management

Incentive Compensation

EXPERIENCE

Staples, Inc. Framingham, MA July 1997 -

December 2009

Compensation Manager - Human Resources Compensation

(03/06 - 12/09)

Develop and direct implementation of compensation programs that provide a

competitive level of pay, motivation, and rewards to over 37,000 non-exempt

and exempt US Retail employees

. Monitor competitive compensation trends and identify organization's

position compared to other employers

. Assures proper evaluation of jobs ranging from non-exempt store

associates through senior business leaders

. Develop, recommend and implement wage and salary policy and

administrative procedures

. Develop, recommend and administer incentive, bonus, equity and other

special compensation plans that align compensation with business strategy

and performance

. Monitor the effectiveness of programs and recommend modifications when

necessary

. Conduct and participate in compensation and salary surveys

Manager Financial Planning & Analysis - Human Resources Compensation

(04/02 - 03/06)

Responsible for analyses, communications, calculations, tools, and modeling

of management and store level bonus programs

. Implementation of Staples incentive compensation program in 2002 to over

22,000 hourly associates in over 1,200 stores. This program was

instrumental in refocusing our business on customer service and

rejuvenating our associates to drive sales

. Co-Compensation lead for several automated incentive payout system

implementations and upgrades that involved creating time lines, project

plans, test cases, audits and defining success criteria for Compensation

specific deliverables. Achieved successful systems implementations or

modifications that were always on schedule

. Automated bonus plan administration from an Excel environment to an

automated bonus plan administration system fully integrated with People

Soft and Staples financial systems

. Designed, administered and communicated a variety of pilot/contests

incentives for Retail Stores

Manager Financial Planning & Analysis - Corporate Financial Planning &

Analysis (10/98 - 04/02)

Directed and coordinated the Corporate and worldwide business unit, General

& Administrative budget process (combined total ~$432M)

. Budget formulation, preparation, and monitoring

o Streamlined and automated the budget and forecast process while

reducing G&A staffing requirements. Resulted in faster, more

consistent, accurate and actionable reporting

. Perform related reporting, forecasting, and analysis functions

. Conducted ad hoc financial analyses including: sensitivity, cost benefit,

profitability, ROI, competitive benchmarking, trend, and variance

. Created presentations, financial modeling, analysis & reporting for CEO,

CFO, Executive Team and Board of Directors

. Finance liaison to Compensation Department to develop Bonus Plan metrics,

goals, bonus calculations and tools

o Key task force partner that successfully solidified an

organizational cultural change and subsequent reduction in the

number of bonus plans from 255 to 8 and reduced plan components

from 132 to 3; which significantly reduced the complexity and

administrative burden of bonus processing while also increasing

company performance and level of understanding by bonus eligible

population

. Responsible for recruiting, managing, motivating, and developing

professional staff

Sr. Financial Analyst - Corporate Financial Planning & Analysis

(07/97 - 10/98)

. Prepared monthly and weekly consolidated worldwide business unit profit

forecasts for the CFO and Executive Team to support operational decision-

making

. Coordinated with management to identify and evaluate opportunities and

risks in the profit forecasts

Blue Cross Blue Shield of Massachusetts, Inc. Boston, MA July

1996 - July 1997

Sr. Treasury Analyst - Corporate Finance & Treasury

. Designed forecasting and financial models. Evaluated sale-leaseback

proposals (~$15M) and cost/benefit analyses

. Analyzed and illustrated the financial effects of business investments

and divestitures

. Developed and managed the annual capital budget (~$40M) and planning

process. Established and implemented new policy for developing business

case justifications of major spending projects

Harvard Pilgrim Health Care, Inc. Wellesley, MA October 1989

- July 1996

Treasury Analyst - Treasury Department

(08/92 - 07/96)

. Managed insurance, banking and cash management functions

. Analyzed and monitored fixed-income portfolios, pension, and utilization

reserve funds and made recommendations to appropriately manage the risk

and reward relationships

. Developed investment income budgets and designed the cash projection

model

Financial Analyst - Budget Department

(10/89 - 08/92)

. Managed the capital budget process including analyzing and approving

capital requests; designed and maintained the capital budget database and

reporting system (received Key Contributor Award from CFO)

. Developed and implemented the annual operating budget

Morgan Stanley Dean Witter & Co. New York, NY August 1988 -

September 1989

Financial Analyst - Branch Reporting & Analysis

. Responsible for monthly closings including: auditing financial

statements, preparing and analyzing interest allocations, and forecasting

retail interest revenue and expense

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EDUCATION

F.W. Olin Graduate School of Business at Babson College Wellesley, MA

Master of Business Administration degree; cum laude

Bentley University Waltham, MA

Bachelor of Science degree in Finance; Dean's List

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HONORS & AWARDS

2002 Staples Easy Award - Nominated by US Retail Field (individual award)

2002 Team CARE Award - Back to Brighton Team (team award)

2000 Staples Partnership Award Nominee

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