Customer Service Manager

THOMAS J. PETERSON

**** ******* ***.

South Plainfield, NJ 07080

Home 908-***-****

Cell 732-***-****

email: *******@***.***

SUMMARY Plant/Operations Manager with experience directing all phases of manufacturing. Strong

background in specialty chemicals directing production, maintenance, quality control,

process engineering, customer service, and pilot plant activities. Recognized for

achievements in safety, motivating employees and cost reduction. Expertise in the following:

ISO certification Capital Projects/Installations

Cross Functional Teams Employee Involvement

Multi-shift Union environment Purchasing

Regulatory compliance including the Toxic Training including Emergency Response

Catastrophe Prevention Act, PSM Team

COSS certification

PROFESSIONAL Pilot Chemical Company, Avenel, NJ Jan 2002-June 2010

EXPERIENCE Plant Manager

Responsible for site Operations, Environmental, Health & Safety,Engineering &

Maintenance, Quality Assurance, Human Resources, Finance functions related to plant

budget and primary interface between all Corporate functions and the Plant..

Oversaw plant process expansion by 100% in high active dried products.

Start up of Champak computer system for inventory control and Q-Pulse computer system

for ISO document control system and Quality Assurance programs.

Increased headcount from 13 to 21 employees due to ever expanding business

opportunities.

Responsible for all Environmental, Safety and Health pertaining to plant operations.

Reduced Regulatory reporting for waste water discharge from monthly to quarterly.

Responsible for preparation of DPCC/DCR manual.

Wrote all Plant Job descriptions as well as conducted Performance reviews.

Responsible for the hiring operations and staff personnel.

Produced Annual Plant Operating Budget.

Plant Chemical Facilities Anti-Terrorism (CFATS) Officer.

PROFESSIONAL NATIONAL STARCH AND CHEMICAL COMPANY, Plainfield, NJ Mar 1998-Aug 2001

EXPERIENCE Pilot Plant Operations Supervisor

Directed union employees in pilot plant activities. Scheduled equipment to meet the needs

of several business units for producing scale up trails. Responsible for safety and

emergency response team training.

Scheduled all Process trials based on the needs of the business groups

Reduced overtime costs from $250,000 to $25,000 in 3 years

Developed process to reclaim wash solvent at a cost savings of $50,000 per year

Responsible for operations personnel operations training.

PROFESSIONAL WITCO CORPORATION, Perth Amboy, NJ Feb 1984- Mar 1998

EXPERIENCE Unit Superintendent, Specialty Chemicals Manufacturing

Held positions as Quality Control Chemist (beginning 1984), Shift Supervisor (beginning

1987), Production Manager (starting in 1989) and Unit Superintendent (stating 1992). As

Superintendent I managed the daily activities of the Stearate, Oxylation and Surfactant

units. Responsible for development and evaluation of staff consisting of Process Engineer,

Customer Service Representative, Quality Control Facilitator, Maintenance Supervisor and

Senior Operator. Directed Operations Manager and Line Supervisors of 40 unionized

employees. Key member of Employee Involvement and Quality Improvement committees.

Captain Plant Fire Brigade

Plant Employee Involvement and Empowerment Executive Board Member

Ensured adherence to the Toxic Catastrophe Prevention Act and Process Safety

Management

Member of the plant Risk Management Committee.

Performed Performance evaluations.

Responsible for maintenance department functions including plant facilities and waste

water treatment operation.

Oversaw and ensured implementation of statistical process controls.

Provided technical support to customers

Facilitated $3 million relocation and start-up of equipment to Tennessee location

Installed Little Ford Reactor System $1 million project

SEAFARERS INTERNATIONAL UNION, Brooklyn, NY 1972-1981

Able Bodied Seaman

Responsible for Quartermaster duties under the direction of a US Coast Guard Certified Officer.

EDUCATION: B.A., Chemistry - Kean College of New Jersey, Union, NJ (1985-1988)

CERTIFICATES: Auditor, ISO 9000

Certified Trainer, Hazwopper.

Facilitator in Juran Methodology.

Certified Occupational Safety Specialist

Trainer, Toxic Catastrophe Prevention Act.

ACTIVITIES: Member of the American Chemical Society.

Boy Scouts of America; Cubmaster of the Year, District 1, Watchung Council, 1995.

Scoutmaster, Boy Scout Troop 207, South Plainfield, NJ

Member of Leader Training staff, BSA.

Coach, South Plainfield Recreation Department Youth Sports.

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