Customer Service Manager

JOSEPH SIGGIA

*******@*******.*** • 804-***-**** (h) • 804-***-**** (m)

CAREER SUMMARY

Highly motivated and detail orientated Technical Illustrator with a

passion for

line work and 3 Dimensional form. I have an early exposure to

manual

technical drawings, including patent, courtroom, maintenance and

assembly manuals. Skilled in 3D Modeling, texturing and rendering

using Formz Renderzone Plus.

COMPUTER EXPERIENCE

form•Z Renderzone Plus, Illustrator, Photoshop, Macintosh OS,

Auto Trol Technical Illustrator, Corel, Windows, others.

SUMMARY OF QUALIFICATIONS

Graphics

• 3D Modeling, Texturing and rendering.

• Converted over fifty pieces of board art to computer files during a one

week customer review, generating a letter of appreciation form the

Navy.*

• Generated technical illustrations from blueprints, photos, sketches,

and military specifications to be used in aircraft and ship maintenance

manuals.

• Prepared drawings to be submitted to the United States Patent

Office.

Project Directing

• Tracked all illustrations for multiple publications while meeting

deadlines.

• Determined most cost effective method of producing graphics, given

the available talent, and outside vendor capabilities.

• Estimated hours, conducted vendor bids and checked returned work.

• Completed Certificate in Design Technology while maintaining a

household with two small children and a working spouse.

• Consistently scheduled daily activities for four service technicians in a

dwindling economy.

• Coordinated with other department heads to achieve the highest level

of

customer satisfaction.

Practical

• Able to use a large variety of hand held and stationary power tools.

• Solve problems on the spot with resources at hand.

• Built set pieces and props from designer's drawings.

• Designed and built exact scale models as demonstrative evidence.

• Designed and built furniture used in my home, office, and shop.

CERTIFICATION

Portable Fire Extinguisher Technician

EXPERIENCE

• Service Manager - Fire Protection Equipment Co. 2008 -

2009

• Service Tech.- Fire Protection Equipment Co. 2007 -

2008

• Customer Service Supervisor - Northwest Airlines, 2004

- 2006

• Transportation Security Screener - The TSA 2002

- 2004 • Reservation Sales Agent - Northwest Airlines,

1999 - 2001

• Theater Technician - Gateway Playhouse, 1996 -

2001

• Motion data processor - Acclaim Entertainment, 1998 -

1999 • Illustrator / Model Maker - WMA Graphics, 1997 -

1998 • Senior Technical Illustrator- Northrop Grumman Corp. 1984 -

1996 • Technical Illustrator - Gibbs and Cox, 1982 -

1984 • Patent and Trademark Illustrator - Martin Isler, 1981 -

1982

EDUCATION / TRAINING

• AAS - Design Drafting, New York City Technical College, Brooklyn,

NY, Deans List

• Certificate - Design Technology, Farmingdale University.

• Advanced 3D Animation and Rendering in ElectricImage, with Zax

Dow

• Advanced 3D Modeling and Rendering in formZ, with John

Alexander at Autodessys.

• 3D Modeling in formZ, with David Teich at BBDO

• Franklin Time Management • Machine shop Processes

AWARDS

*Timely Awards Plan (TAP) Award form Northrop Grumman.

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