Customer Service Manager

*** **** ***** ** ******** Beach, SC *****

804-***-****

*********@*******.***

Cliff Sims

Experience

****-**** ******** ******-******** Richmond, VA

Parts Director

. Manage departments at two dealership locations.

. Responsible for departmental sales (3.1 million), inventory

turns (average 3.58%) and inventory levels.

. Responsible for payroll, employee scheduling, associate

development, attending monthly HOG meetings to keep them

abreast of new products etc., holding monthly parts

department meeting on ways to improve customer service and

increase sales and assisting in promotional advertising and

open house events.

. Attend bi-annual dealer conventions and HDU.

. Oversee CIM for both dealership locations.

. Oversee general merchandise at main dealership location.

. HDU Pace Bronze, Silver, Gold Status Level

. HDU ProSell Bronze, Silver Status Level

. HDU PHD Bronze Status Level

1993-1995 Home Quarters Warehouse Richmond, VA

General Store Manager

. Facility and equipment maintenance, inventory, internal

auditing, recruiting and associate development.

. Safety Chairman

. Managed: Customer Service Dept., Bookkeeping, Human

Resources, Shipping/Receiving, Installed Sales and

Deliveries

1988-1993 Home Quarters Warehouse Raleigh, NC

Sales Manager

. Responsible for customer service, sales, merchandising,

inventory levels, gross margin and associate development.

. Managed: Lumber, Building Materials, Millwork, D cor,

Hardware, Paint and Flooring, Lawn and Garden, Plumbing and

Electrical departments.

1983-1988 Home Quarters Warehouse Raleigh, NC

Management Trainee to Operations Manager

. Upon completion of classroom training and store level

experience, promoted to Operations Manager.

. Responsible for facility/equipment maintenance, inventory,

shipping/receiving, internal auditing, safety chairman and

installed sales.

Education

1980-1983 Sun Valley High School Monroe, NC

. Graduated with diploma

1984 Hyster Fork Lifts

Charlotte, NC

. Fork Lift Operator Certificate

2009. HDU/DOT

. See Attached Transcript

Reference:

Greg Stoneman

804-***-****

**********@***.***

Brooke Wertheimer

414-***-****

******.**********@******-********.***

Marshall Dowell

804-***-****

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