Supervisor Customer Service
Resume:
Mr. Shaun Williams, Sr.
Clinton, MD 20735
H: 301-***-****
M: 301-***-****
SUMMARY OF QUALIFICATION
Result oriented, hands-on management professional with over 11 years of customer
service experience in fast paced environments with proven ability to lead and motivate
employees. Familiarity with all aspects of management operations including supervision
(10 employees), training, recruiting, and encouraging a can do attitude to get the job done.
Proven excellent communication skills, ability to independently organize and plan and
manage a portfolio of assigned responsibilities. Relevant years of experience in the
customer service industry specifically automotive: including service manager (1 yr)
mechanic assistant (3 yrs) service technician (2 yrs), tire technician (6 yrs); strong
interpersonal skills, oral and written communication skills, and attention to detail.
EDUCATION
University Of Phoenix
B.S., Information Technology
Currently enrolled in online courses
Charles County External Diploma
Waldorf, Maryland
High School Diploma
WORK EXPERIENCE
Position Title: Electrician Apprentice (Lampist), - Start/End Date of Job: Jan. 2010 –
Jul. 2010
Organization Name: Fairfax County Government
Supervisor: Mr. Robbie Stafford - Supervisors Phone Number 571-***-****
Authorization to Contact Supervisor: YES
No of Hours Worked Per Week: 40
Salary: $16.00 per hour
Trace out short circuits in wiring, using test meter.
Measure, cut and bend wire using measuring instruments and hand tools.
Maintain tools, vehicles and equipment and keep parts and supplies in order.
Perform semi-skilled and unskilled laboring duties, related to the installation, maintenance
and repair of wide variety of electrical systems and equipment.
Transport tools, materials, equipment and supplies to work site by hand, hand truck, or
heavy motorized truck.
Strip insulation from wire ends, using wire stripping pliers, and attach wires to terminals.
Replaced 2 tube, 3 tube, and 4 tube ballast and lamp holders.
Re-lamp various 2 pin 3 pin and 4 pin lamps and a vast variety of CFC’s.
Position Title: Laborer, - Start/End Date of Job: Feb. 2009 – Aug. 2009
Organization Name: East Coast Riggins
Supervisor: Mr. Haywood Miller - Supervisors Phone Number 443-***-****
Authorization to Contact Supervisor: YES
No of Hours Worked Per Week: 40
Salary: $14.00 per hour
Performs a variety of general manual labor tasks including, but not limited to, lifting and
moving materials, building scaffolding; working on cutting caulking around windows and
window ledge at the FBI building in Washington, DC.
Set up and tear down scaffolding as job necessitates; loading and unloading
vehicles, and other activities in a helping or assisting mode;
Perform simple repairs on machinery; Transports materials, tools, and equipment
to and within work sites as required;
Participates in special projects as required.
Assist in Maintaining established inventory levels by checking tool storage areas
and then notifying supervisor at established reorder points or preparing purchase
orders.
Position Title: Supply Technician, - Start/End Date of Job: Apr. 2008 – Feb. 2009
Organization Name: SPA, Inc.
Supervisor: Ms. Danielle Brown - Supervisors Phone Number 571-***-****
Authorization to Contact Supervisor: YES
No of Hours Worked Per Week: 40
Salary: Start: $13.00 per hour End: $14.00 per hour
Organizes storage area and ensures that area is maintained in a safe and clean fashion.
Responsible for maintenance and safe operation of pallet jack, and forklift. Receives items
coming into the warehouse and inspects contents for accuracy with purchase order. Label
received items with appropriate stock number, and labels all property for inventory control.
Conducts inventory as required. Answers telephone and greets visitors, receiving and
responding to inquiries or referring callers to proper officials; records and relays
messages, as necessary.
• Performs administrative tasks related to maintaining computerized inventory of
supplies and materials for the Department.
• Processes, sorts, and files purchasing and financial records, documents, forms
and other communication materials.
• Transcribes inventory, purchasing and financial data/information in order for this
data to be used to create forms, reports, tabulations, statements, various card
records, and other documents.
• Presorted mail; Sort, Deliver and Distribute mail, resolve miscellaneous and love
packages and redirect them to recipients.
• Makes simple arithmetic calculations manually or by use of a calculator according
to established methods.
• Ensures the most current supply data is available for use by Management.
• Processes, sorts, and file purchase requisitions, orders, invoices for payment and
other routine documents.
Position Title: Supply Technician, - Start/End Date of Job: Apr. 2008 – Feb. 2009
continued:
• Assure incoming and outgoing packages are in adherence with mail policies;
process mail efficiently, confirm delivery of mail.
• Receives items coming into the office and inspects contents for condition and
accuracy.
• Maintain necessary supply records and produces monthly reports identifying
inventory shortages, supplies to be requisitioned, received, and issued for review
by the Supervisor.
• Explain established procedures and policies of mail packaging to employees.
Position Title: Service Manager, - Start/End Date of Job: May 2006 – Apr. 2008
Organization Name: Wal-Mart, Incorporated
Supervisor: Mr. John Davis - Supervisors Phone Number 301-***-****
Authorization to Contact Supervisor: YES
No of Hours Worked Per Week: 40
Salary: Start: $9.50 per hour End: $12.85 per hour
Oversee the Tire Bay Department and outlying areas supervise an average of 10
associates. Responsible for assuring on-time rotation of employees for lunches and
breaks, making sure all employees performed based on company guidelines.
• Train new associates on the mechanics of the job including automotive techniques,
using hand held computer, tire pressure monitoring system, lube and filter process.
• Supervise staff and certify technicians on various areas of the shop procedures.
• Manage all closeout procedures including administrative procedures.
• Sale and maintenance of road hazard warranty documents.
• Order supplies according to inventory needs.
• Address and resolve customer issues, concerns, and complaints.
• Responsible for assuring shop is run efficiently and effectively.
• Handle employee relations including coaching, recommend additional training or
termination.
• Attend management meetings with regional managers.
• Maintenance of Champion Compressor machine.
• Repair tires, assist members with new tire purchases.
• Service tires including; mounting, dismounting, rotating and balancing
• Responsible for ordering and receiving merchandise, assuring in-store displays are
safely in place with correct signage, monitor automotive techniques.
Position Title: Tire Technician, - Start/End Date of Job: Aug. 2000 – Dec. 2005
Organization Name: BJs Wholesale Warehouse
Supervisor: Ms. Pamela Corey - Supervisors Phone Number 703-***-****
Authorization to Contact Supervisor: YES
No of Hours Worked Per Week: 40
Salary: Start: $9.00 per hour End: $14.00 per hour
Handled the daily functions of the tire bay including the servicing and repair of customer’s
tires. Recommended, sold, mounted, and balanced new tires to customer’s satisfaction.
Received shipments of merchandise.
• Service tires including; mounting, dismounting, rotating and balancing.
• Responsible for complying with standards of cleanliness.
• Utilizing tire bay equipment properly including Coates tire changer, tire balancer,
compressor.
• Efficiently install tires in accordance with safety standards.
• Repair tires, assist members with new tire purchases.
• Manage closeout procedures including filing and sorting invoices, and warrantees.
• Discuss, sell and maintenance of road hazard warranty documents.
• Certified to fill propane tanks.
• Strong communication skills.
• Strong interpersonal skills, organizational skills and attention to detail.
Position Title: Route Sales Tech. - Start/End Date of Job: Oct. 1998 – Jun. 2000
Organization Name: Wonderbread/Hostess
Supervisor: Unknown - Supervisors Phone Number Unknown
Authorization to Contact Supervisor: YES
No of Hours Worked Per Week: 40
Salary: Start: $9.50 per hour End: $12.85 per hour
• Responsible for new business development and manage new accounts.
• Service existing clients by exchanging or replacing products.
• Align work orders to minimize travel time and mileage.
• Inspect vehicle and equipment for safe operation.
• Assess potential customer, present products and service.
• Complete all required paperwork accurately and neatly.
• Maintain daily driving log.
• Strong interpersonal skills, organizational skills and attention to detail.
• Adhere to all corporate policies and standards including environmental and
regulatory, human resources, equipment, operations and maintenance.
• Perform other related duties as assigned.
REFERENCES
Ms. Sonja Henderson 240-***-****
2154 Catskill Street
Temple Hills MD 20748
Years Acquainted 14
Ms. Patrice Graham 703-***-****
7971 Richmond Highway
Alexandria VA 22306
Years Acquainted 11
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