Manager Project

Michael J. Szajek, EDP

***** ***** ********** ******, *****, IL 60482 • H: 708-***-**** C: 708-***-**** • ********@*******.***

I. T. OPERATIONS / DATA CENTERS / SERVICE DELIVERY / PROJECTS & PROGRAMS

A high-impact manager with a solid history of finding ways that IT can add value to business

operations -- matching corporate objectives to productive technologies.

• Successful background of leading teams and managing complex projects that improve

services to a broad variety of internal and external customers.

• Especially skillful in analyzing problems and opportunities, designing cost-effective solutions,

marshalling necessary resources, and implementing those solutions on time and under budget

-- exceeding requirements and expectations.

• Technical knowledge and applications: workflow/procedure analysis; policy management,

billing, decision support and reporting systems; and call center technologies.

Core Competencies:

•

Improving Processes, Procedures & Maximizing Client/Customer Satisfaction

• •

Productivity Implementing Data Security Systems

•

Hiring, Training, Coaching & Team-Building Coordinating Large, Complex Projects

• •

Balancing Budgets, Resources & Negotiating Contracts with Vendors &

• •

Schedules Suppliers

Providing Cost-Effective Business Controlling Expenses & Boosting Profits

• •

Functionality

Managing Facilities, Systems & Equipment

•

PROFESSIONAL BACKGROUND

THE BRADFORD GROUP (marketing of fine collectables) Niles, IL 1990 –

2010

Computer Operations Manager (1994 – 2010)

Managed daily operations and directed a staff of eight Operators. Ensured that department goals and objectives were

met (including batch production and document printing) to support business needs.

Participated on a cross-functional team to develop and implement TransPromo strategy. Eliminated one mailing,

•

reduced mailing costs (anticipated to be 10% annually) and improved customer offer response.

Administered Top Secret Security Software effectively, adhering to PCI-DSS compliance requirements.

•

Significantly reduced Payment Card handling liabilities.

Prepared and analyzed the annual department budget (about $1 million). Monitored expenses and verified

•

scheduled software and vendor bills to ensure costs remained within budget.

Key Accomplishments:

Negotiated vendor maintenance agreements, approaching $70,000 annually. Stabilized and reduced costs by

•

negotiating five-year service agreements with TPS and Powerware.

Recommended and negotiated a settlement with Eaton-Powerware for UPS failure. Resulted in a full-year service

•

fee refund of $5,000 and a UPS unit removal at no cost.

Analyzed Operational and Security Service requests, averaging 100 - 150 per month. Improved response rates,

•

customer satisfaction and the IT department’s reputation.

Coordinated procurement needs with infrastructure project teams. Reduced overall costs through competitive

•

vendor bidding.

Planned and implemented a Document Processing Center (with print & insertion facilities) in the consolidated

•

Distribution Center, completing this project on time and under budget. Improved workflow and document thru-put,

and also provided faster shipment capability.

Led the Operations team through Y2K testing. Validated system integrity and availability,

•

eliminating potential losses due to system failure.

Justified and managed printer upgrades for four Document Centers located in Niles and Bensenville, IL,

•

Jacksonville, FL and London, Ontario -- including six high-speed laser printers. Maintained productivity and

document quality with no business interruptions.

Coordinated and evaluated AFP conversion efforts to develop and implement page & form definitions. Reduced

•

errors and improved document quality.

Operations Supervisor (1990 – 1994)

Led the Operations team in mainframe outsourcing effort to PKS. Better performance and system

availability resulted from this system migration, and the staff was reduced by 30%.

Supervised an Operations staff of four to ensure that daily batch processing, tape handling,

•

report & document printing and report distribution were handled effectively.

Ensured that department goals and objectives were met, and that reports were delivered on

•

time to meet business needs.

CARSON, PIRIE, SCOTT & CO. (IT division) Chicago, IL 1986 –

1990

Shift Supervisor / Lead Operator / Senior Operator

Organized and led an Operations transition team for IBM Services.

•

Successfully migrated all systems to Boston Stores in Milwaukee, WI.

•

Coordinated the Operations Team and implemented a Disaster Recovery Plan at Comdisco.

•

Effectively validated their Business Continuity Strategy.

Managed multiple Operating and Client systems, ensuring system availability and customer

•

satisfaction.

EDUCATION, CERTIFICATION & TRAINING

DEPAUL UNIVERSITY, Chicago, IL 1990

Bachelor of Science – Commerce

MICROTRAIN TECHNOLOGIES, Chicago, IL 2010

Project Management Training Program, CAPM (in progress);

ITILv3 Foundation Certification (in progress)

Microsoft Project Training

Six Sigma Masters Program- Six Sigma Green Belt Training, Chicago Deming Association - 2010

EDP (Electronic Document Professional) Certification, Xplor International - 2003, 2008.

Quality Improvement Process – Train the Trainer, Philip Crosby Quality College – 1989.

Quality Training – Carson, Pirie, Scott (Information and Communication Systems) – 1989.

Computer Programming Certificate, CLC (Computer Learning Center) -1982.

Additional training in:

Quality Improvement Process, Leadership skills, Project Management, MF, CA Top Secret,

Webinars on current Security and Management topics (using Social Media, Hacking prevention and

PCI).

Contact this candidate