Customer Service Medical Billing

Pedro J. Rodr guez

***********@*******.***

**** *.*. ***** *****

Miami, Florida 33185

786-***-****

Passionate information technologist with an Associate of Science degree and

strong computer skills, currently completing a Bachelor of Science degree

in Computer Engineering. A very organized team worker who is able to work

in a fast-paced environment, seeking a responsible position providing

customer support services in a computerized office environment where I will

be able to use my skills to contribute to the development and serve as an

asset to the company.

QUALIFICATIONS:

. Computer skills: Microsoft Office, networking, programming (Visual

Basic, Java)

. Web design skills: Dreamweaver and HTML editor programs

. Excellent customer service and application / technical support skills

. Notary Public, commissioned in the State of Florida

. Bilingual English/Spanish with the ability to translate

EXPERIENCE:

08/2009 - Present L & S Medical Group, Inc. Doral, Florida

Intake / Medical Billing / POC Processor (part-time)

. Handle patient intake and enter demographics into medical records

software

. Create patient plan of care and organize patient calendars according

individual needs

. Coordinate staffing and frequency with collaborating physical therapy

agencies

. Conduct various bookkeeping duties; in charge of electronic claims

transmission

. Serve as Case Manager and maintain/run office in owner's absence

. Answer multi-line phone, handle calls and take accurate messages

06/2010 - 10/2010 El Buen Samaritano de Miami Hialeah, Florida

Networking / Front Desk / Assistant to Pastor

. Set up and maintained church's network, and made all necessary

updates to computers

. Updated and maintained member information database

. Coordinated congregation calendar/agenda; created teams and developed

goals

10/2008 - 06/2009 Dolphin Stadium Miami Gardens, Florida

Vendor Supervisor

. Controlled and maintained concession stands; supervised vendors and

currency

. Delivered customer service excellence answering questions/providing

directions to sports fans

03/2008 - 09/2008 Citgo Gas Station Hialeah, Florida

Cashier / Customer Service

. Greeted, provided customer service, directions to various

destinations and general information

. Managed store inventory and maintained appearance and cleanliness of

service station

. Trained new hires, and assisted supervisor with special projects

EDUCATION:

Present - Pursuing B.S. degree Keiser University Miami, Florida

6/2010 - A.S., Information Technology Keiser University Miami,

Florida

. Dean's List: 3.86 cumulative GPA

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