Manager Sales

Glenn Brown

**** **** ******** *******

Brooklyn N.Y. 11209

718-***-**** (Home) 917-***-**** (Cell)

************@***.***

Objective: To contribute to a progressive financial services organization

by managing the retail branch division or district.

Assessment: I am an experienced manager with track record of implementing

retail strategies that maximize growth and profitability. I possess strong

organizational and leadership skills. I have a successful record of

building, improving and growing a retail bank network.

Experience:

LibertyPointe Bank (July 2007 to April 2010)

S.V.P. Head of Branch Banking (Branches- Manhattan & Brooklyn)

. Successfully opened multiple branches (from site selection to actual

running of branches) and managed a 3 branch network for a De Novo

community bank.

. Hired branch managers and oversaw the hiring of branch teams (over 40

people).

. Successfully manages all aspects of branch management.

. Managed activities including product development and pricing,

marketing of bank products, training, vendor relations & audit

control.

. Grew balances to a peak of 270 million.

. Achieved over 90% staff retention.

. Implemented outside sales calling program, cross-selling & service

programs and staff reward & recognition programs.

. Performed monthly presentations on branch progress to board of

directors.

. Branch network achieved passing grades all audits, both from

independent accounting firm and from regulators.

. Interacted with Commercial lenders to develop a referral program that

was successful in building a profitable lending portfolio.

HSBC Bank USA (September 1997 to April 2003 and August 2005 to July

2007)

Branch Manager & Vice President:

. Managed various retail branches throughout HSBC's Brooklyn

Marketplace.

. Manage branch activities including sales performance, investment

revenue referral programs, service initiatives and all phases of

operations.

. Manages staff or 20 FTE.

. Achieved consistent balance growth each year.

. Results and achievements include balance growth peaking at 245

million in 2003.

. Developed many successful sales programs that included telephone call

nights, outside blitzing and upselling.

. Developed investment revenue program by coaching each staff member for

improved performance.

. Received HSBC's Brooklyn's 2002 "Branch Manager of the Year" award.

. Served as President of "Branch Manager Association" during 1999 &

2000.

. Successfully converted systems to HSBC from Republic National Bank

after merger in 1999.

. Served as HSBC's representative to the Brooklyn Chamber of Commerce,

serving on their board of directors from 1999 to 2003.

. Served as Small Business Relationship Manager for 10 months upon

return to HSBC. Duties included growing the business segment of the

district by calling on current business customers and prospects. Focus

on acquiring credit relationships and depository relationship along

with increasing non-funds income.

Commerce Bank (May 2003 to August 2005)

Senior Branch Manager & Vice President

. Successfully opened multiple branch/store locations in New York, New

Jersey and Washington D.C.

. Recruited, hired and trained various staffs of 20 or more members.

. Introduced new bank to various Brooklyn communities by use of blitzes

& other sales methods.

. Called on community and elected officials to garner their needed

support.

. Learned and instilled the Commerce Bank disciplined culture within new

staff.

. Grew branch to 200 million within 18 month period.

. Managed team of management trainees introducing them to retail

banking.

Citibank (February 1982 to August 1997)

Senior Branch Manager & Vice president

. Managed various Brooklyn and Staten Island branches progressing to

largest branch in district. (225 Million).

. 10 time "Presidents Club" member signifying 10% revenue growth

annually.

. Developed Investment sales referral program.

. Represented district in many round table sessions, planning sales

campaigns and reward and recognition programs.

Beneficial Finance Corp. (and prior merged companies) (1973 thru 1982)

Branch Manager

. Managed various branches in this consumer loan chain.

. Managed small offices with staffs of 4-8 FTE.

. Had credit authority of up to $4000 in small loans and $25,000 in Home

Equity loans.

. Progressed from entry level account representative to Branch Manager.

Education:

College of Staten Island 1971-1973

Completed courses in Business Administration, Economics, marketing and

other related courses.

Lafayette HS

Graduated 1971. Academic Diploma

References supplied upon Request

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