Customer System

Craig F. Mallanda

*** ******* ***. **********, ** 11779

*********@*****.*** . 631-***-****

OBJECTIVE

Seeking a position that will enhance my skills in detecting unusual or

suspicious activity in a timely manner in an effort to safeguard the

integrity of the Bank and ensure the Bank's compliance with Bank Secrecy

Act / AML regulations.

EDUCATION

Hofstra University Hempstead,

New York

Bachelor of Science Degree

Major: Business Administration

Concentration: Marketing

WORK EXPERIENCE

Capital One Bank; Melville, New York

SAR Investigator 1 August 2007 -

Present

* Review system generated, branch referral, and subpoena alerts to

determine if unusual account activity is present or further research is

required and document results in written format

* Conduct research through banking systems, online public and subscription-

based resources and internal contacts

* Perform in-depth investigations, retain case documentation and provide

analysis of findings in written format

* Generate Suspicious Activity Reports (SARs) in accordance with

regulations and time limitations

Senior Collector January 2000 - August

2007

* Collected past due amount on auto finance accounts, working pre-charged

off loans

* Performed basic skip tracing duties locating customers and banks

collateral by using Lexis-Nexis, internet searches and updated credit

reports

* Assigned accounts out for repossession when necessary and set unit up for

auction and sale

* Assigned deficiency balance accounts for litigation to attach any or all

assets

First Card USA; Uniondale, New York

Senior Collector April 1995 - December

1999

. Collected past due amount on Visa and MasterCard accounts, working pre-

charged off credit cards

. Resolved customer disputes by reviewing customer's monthly statements and

credit slips from merchants

. Trained new employees on in-house collection system and bank procedures

National Westminster Bank; Melville, New York

Recovery Supervisor December 1984 -

March 1995

. Supervised staff of eight collectors and four clerical; responsibilities

included the in-house recoveries of all charged off Visa and MasterCard

accounts

Senior Collector December 1981 - December 1984

Collector December 1978 - December 1981

RELATED SKILLS

* Proficient in Microsoft Office (Word and Excel)

* Various banking programs including but not limited to CBS, Robot,

Emulator, Acquire, AFS check research, Imagesoft, Patriot Officer, Crowe

Alert System, Actimize, Homeland Tracker and Lexis-Nexis

CERTIFICATIONS

* CAMS (Certified Anti-Money Laundering Specialist)

Contact this candidate