Active Directory Help Desk
Resume:
Rajiv Shrestha
Alexandria, VA 22312
abifx3@r.postjobfree.com
WORK EXPERIENCE
US Committee for Refugees & Immigrants, Crystal City, VA
Desktop Support, September 2012 - Present
Work closely with the Director of Management of IT on various projects (Office 365)
Manage active directory users and computers
Respond to requests for technical assistance in person, via phone, and electronic communications
Manage back up on computer users, migration and deployments
Attend daily meetings, reviews, presentations and problem-solving brainstorm sessions
Responsible for setup, configuration, and troubleshooting desktop, laptop, PDA, and peripheral devices
Provide media and projection setup upon user’s request
DC Water and Sewer, Washington DC
Help Desk Analyst, August 2009 - May 2012
Provided network support to a department of 1200 employees
Followed standard help desk procedures
Responded to requests for technical assistance in person, via phone, electronically
Responsible for system builds & installs
Performed migrations & deployments
Completed hardware repairs & upgrades
Helped troubleshoot technical issues
Executed user support & training
Added users & computers to active directory as well as unlock and reset the password as requested
Facilitated backup and recovery
Resolved problem regarding archived documents, signature, and permission to share folder or calendar
using Microsoft Outlook Exchange 2003,2007, and 2010
EDUCATION
University of the District of Columbia
Bachelor in Information Systems May 2012
SKILLS PROFILE
SharePoint: SharePoint 2010 (Cloud),office 365 and Microsoft Lync
Server: Windows Server 2003 & 2008, Exchange Server and SharePoint Server
Operating Systems: Windows XP, Windows Vista, Windows 7, and windows 8
Software: MS Office 2003,2007and 2010, Citrix, Maximo
Networking: TCP/IP Protocols, Peer-to-Peer Networks, Server Based networks, VPN, LAN/WAN
Hardware: PC-Based Desktops, Laptops, Printers, Blackberry and IPhone configuration
Ticketing : cSupport
Image: Symantec Ghost Server
Remote Support Software: DNA, Net Support, Team Viewer, and logmein
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