Customer Service Manager
Resume:
Mercy Renee Drawdy
Sarasota, FL 34240
abifw7@r.postjobfree.com
__________________________________________________________________
June 2010 to GBD Trucking (Leased to Mercer
Transportation)
October 2010 Louisville, KY
Commercial Vehicle Driver
Responsibilities include delivering freight in a timely manner. We
operate as an Over the Road Team therefore; there is great emphasis of
freight being delivered on time and safely.
February 2008 to Siemens Water Technology
April 2010 Sarasota, FL
Customer Service
Responsibilities include preparing weekly Monday Morning Minutes for
Operations and Service Technicians. Track and distribute weekly diesel
cost. Open and close out jobs in Profit Key database. Log Technicians
daily work time and travel miles in Profit Key. Maintain accurate data
entry in Excel spreadsheet for Customers chemical equipment
maintenance and deliveries. Track Company owned Hazardous Chemical
Tank removals, deliveries and renewals with the State of Florida.
Maintain accurate data entry in SAM for Bill of Ladings and Customer
Surveys. Resolve issues with Bill of Ladings in SAM. Verify
Technicians and Drivers daily hours and record in Resource Management
weekly. Verify Drivers Daily Logs for Department of Transportation.
Compile and distribute monthly customer reports for approximately 40
customers in the state of Florida. Assorted mailroom duties. Support
Operations with miscellaneous administrative duties as needed or
required.
January 2006 to Robert Harris Homes of Florida
September 2007 Sarasota, FL
Purchasing Coordinator - 8/06 to 9/07
Responsibilities include managing new vendor set up. Maintain current
scopes of work and vendors insurances. Obtain pricing information from
potential vendors. Distribute purchase orders and variance purchase
orders to trade vendors using FAST system and track with accounts
payable. Review and update color sheets and options. Manage bid
proposals on new products. Maintain plan changes with request for bid
updates. Prepare accurate take-offs and input base plans and
elevations. Manage and maintain rebate program. Investigate cost
saving techniques and materials. Develop and input standard
specifications. Assist in the implementation of a new program company
wide, FAST. Work directly with Builder in the field and Vendors. Work
closely with Vice President of Operations with administrative support.
Maintain my role as the Warranty Supervisor. Basic administrative
duties as needed for my responsibilities.
Warranty Supervisor - 1/06 to 8/06
Responsibilities include scheduling New Home Orientations with new
homeowners. Maintain a personal relationship with homeowners through
scheduling 90 Day Walks, 11 Month Walks and emergency warranty issues.
Authorizing purchase orders for warranty repairs and tracking warranty
expenses. Deal directly with and supervise Warranty Representative in
the community. Provide open warranty issues and current warranty
expense reports to Construction Manager. Maintain homeowner files with
accurate documentation. Assist Closing Coordinator with scheduling
closing for new homeowners. Review change order sheets to ensure
accuracy. Negotiate purchase of warranty vehicle. Track maintenance
schedule and repairs for warranty vehicle.
April 2004 to Centex Homes
January 2006 Sarasota, FL
Lead Customer Service Coordinator
Responsibilities include speaking with homeowners to assist with
warranty issues. Dealing directly with Customer Service
Representatives, Construction Field Managers and Subcontractors as
each relates to homeowner issues. Maintain a personal relationship
with new homeowners through follow up calls. Prepare, track and
maintain weekly reports for management team. Maintain homeowner
database, schedule closings for in-house title company, process
invoices for accounting department, also work closely with other
members of construction support team.
July 1998 to Beall's Inc
April 2004 Bradenton, FL
Distributor - 10/01 to 4/04
My responsibilities included perform timely distribution of
merchandise to over 400 stores using retail software. Maintain
adequate inventory assortments to stores through mathematical
evaluations. Communicate store needs to Planners and Buyers; perform
store visits to review merchandise assortments, extensive interaction
with Buyers, Planners, and stores. Review vendor shipments in the
distribution center.
Merchandise Technician - 6/00 to 10 /01
My responsibilities include but accurate entry of purchase orders on
AS400, assisting the DC in purchase order problems, maintenance
purchase orders, extensive contact with vendors, updating Buyers best
sellers weekly, entering markdowns accurately once a month, assisting
Buyers with projects as needed, filing vendor orders for Buyers,
faxing, and ordering general office supplies.
Corporate Service Assistant - 7/98 to 6/00
My responsibilities include contact with Non-merchandise vendors,
contact with Outlet and Department stores for various issues, creating
purchase orders on AS400 for stores, creating purchase orders for
corporate supply orders, setting up items in AS400, processing
invoices for payment, schedule fleet cars for Buyer and maintain
regular maintenance on fleet cars, preparing and maintaining excel
spreadsheets, processing payroll for Corporate Service Department
weekly, managing coffee program including funds, petty cash, and
supervising the reception desk.
Education Associate in Arts - State College of Florida
2009
Commercial Driving - PTEC 2010
Certifications Focus Training and Development for Customer
Service Agents
Quality Service Skills Training for
Customer Service Agents
Notary Public - State of Florida
CDL Class A with Tanker and Hazmat
Endorsements
Software Highly proficient in Excel, Word, Outlook,
Lotus Notes
Proficient in Power Point
Skilled in FAST, AS400 and other
database software
Contact this candidate