Project Manager Management

Harold Nickel, PMP

*** ******* ****** / ****-**-the-Sea, NJ 07717

732-***-**** / ********@***.***

Summary of Qualifications

IT professional leveraging a unique combination of knowledge, skills and

experience.

Certified PMP (Project Management Professional) with a BA in

mathematics.

Process engineering; defining, instructing and mentoring in management

procedures.

Technical experience in IT development, support & administration.

Major Areas of Accomplishment:

Implemented procedures to control churn and resultant costs in an AT&T

rapid development environment.

Defined an interdepartmental, cooperative management structure for J&J

global initiatives.

Re-engineered ABN PM procedures, eliminating redundancy and non-

production practices.

Professional Experience

KellyMitchell / Project-Program Mgmt Consultant 4/10 - present

Contracted by AT&T Unified Communications Services to manage the initiation

of transitional, multi-media communications supported with cloud computing

and downloadable apps.

* UCS IT Product Lead responsible for the program's schedule, budget and

customer satisfaction.

* Project managed mobility application solutions for joint

wireless/wireline projects.

* Initiated agile/scrum techniques to manage significant design change

within the program.

COMSYS / Program Management Consultant 6/08 - 3/10

Contracted through Accenture to the AT&T Labs' GSO (Global Sales

Operations) ASAP (Advanced Sales Automation Platform) program.

* Managed 3 releases with 14 projects in transitioning GSO to the Future

Method of Operations (FMO) common Enterprise Contracts Management

platform.

* Re-engineered procedures to control changes and related costs resulting

from rapid development and the transition of applications and vendors.

SUBEX TECHNOLOGIES, INC. / Project Mgmt Consultant 3/05 - 3/08

Contracted to the AT&T Labs' eSales & Service (ES&S) program.

* Integrated web ordering and billing infrastructures to reduce redundancy

and resultant cost across AT&T, SBC and SB systems.

* Managed dedicated teams to delivered strategically critical and complex

development projects within constrained timeframes.

CHURCHILL & HARRIMAN / Program Mgmt Consultant 12/04 - 2/05

Contracted to J&J National Computer Services (NCS).

* Engineered a cooperative management model for 6 corporate initiatives

crossing departmental boundaries. The model integrated strategic and

tactical levels and provided continuous improvements on a 3 month cycle.

PARAGON COMPUTER PROFESSIONALS, INC. / PMO Consultant 10/01 - 9/04

Contracted to AT&T Business Networks (ABN) program.

* Transitioned billing and accounting software to the new ABN software

platform, managing teams of over 50 business and technical members.

* Program managed Alascom Business Networks to reduce resource conflicts

and successfully introducing services in less than 10 months that had

been blocked for over 4 years.

* Re-engineered ABN procedures, eliminating redundancy and non-production

practices effectively reducing the overhead of project management to the

program by approximately 20%.

ADVANCED TECHNOLOGY SOLUTIONS, INC. / Project Manager 3/99 - 3/01

Contracted to the Telcordia Technologies Voice over Internet Protocol

(VoIP) program.

* Defined the solution for soft-switch scalability, reducing time to market

by using existing components.

* Developed the Procurement and Deployment Tracking Tool, reducing delivery

time and improving quality.

* Defined base pricing for products, identifying product component and 3rd

party HW/SW vendor costs.

AT&T / Project Manager 6/95 - 12/98

Implemented software projects for the Business Maintenance Platform (BMP)

and Business Customer Billing (BCB) platform.

* Defined and implemented procedures to manage project conception, proposal

and definition in compliance with the SEI (Software Engineering

Institute) CMM level 3 criteria.

* Initiated and chaired the project reviews for the Systems Analysis

functions to improve communication and efficiency in moving projects

through the life cycle phases.

* Managed the expansion of application capacity through the addition of

logical entities and physical infrastructure.

TECHNICAL EXPERIENCE

With over a decade of technical experience, I have performed as software

developer and tester, systems analyst, data designer, database

administrator, data center support, capacity planner and IT instructor.

Accomplishment Highlights;

* Managed hardware infrastructure across 3 data centers, implementing

procedures to expand support capabilities with 50% fewer resources.

* Implemented production tuning methodologies, increasing storage

utilization in excess of 90% while maintaining response time standards.

* Integrated modeling software with database tuning tools to automate

predictive analysis.

* Defined data center database standards and procedures to maintain

performance specifications while reducing support effort by 75%.

* Trained over 500 developers and support staff in system analysis, data

design and software support tools.

* Integrated utilities across MVS and VMS operating systems which reduced

production costs 30%.

* Developed standard payroll production procedure that reduced errors by

80%.

* Increase the efficiency of payroll application code by 50%.

Certifications: Project Management Professional Certification (PMP)

Education: B.A. Mathematics, Rutgers, New Brunswick, NJ

PM Master's Certificate, Stevens Institute, Hoboken, NJ

Memberships: Project Management Institute, Newtown Square, PA

Military: U.S. Navy, Nuclear Power Program

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