Manager Customer Service

Bill Holden

**** ****** *****

Avon, IN. *****

317-***-**** (Home)

317-***-**** (Cell)

SENIOR MANAGER

Manufacturing & Distribution

Experienced manager with a strong background in sales & marketing, and

operations management; strong financial, strategic planning, and problem

solving expertise

. General Management. Sales . Marketing .

Operations .

CORE COMPETENCIES:

Purchasing, Inventory Management, Budgeting, Logistics & Distribution,

Forecasting, Sales Management, Consultative Selling, Market Management,

Customer Service,

Operations Management,Sales Training, Strategic Planning, Personnel

Development

Customer Relations, Territorial Development, Contract Development &

Negotiations, Literature Development, Data Mining & Analysis,

Leadership/Management

EDUCATION:

Master's Degree in Business Administration . Anna Maria College, Paxton, MA

Bachelor of Arts Degree/Liberal Arts . Worcester State College, Worcester,

MA

BOTTOM LINE VALUE:

. Effectively manage functions that generate increased levels of

profitability through strategic planning, implementation, and problem

solving.

. P&L management, forecasting, budgeting, costing and capital investment

experience.

. Superior skill sets for analyzing opportunities and developing and

executing programs to capture market share.

. Solid sales management abilities with strong verbal and written

communication skills.

. Goal driven and results oriented.

PROFESSIONAL EXPERIENCE:

Heartland Consulting; Indianapolis, IN 2008 - Present

President & CEO

Independent consulting firm specializing in sales, marketing, product and

operations management. Primary focus is in the industrial manufacturing

and distribution industries.

Wurth Service Supply; Indianapolis 2004 - 2008

A $170 million fastener and assembly products distributor specializing in

Vendor Managed Inventory programs.

Marketing Manager 2005 - 2008

Corporate manager responsible for the development of marketing and

strategic plans to help sustain growth that the company has been generating

for the past 4 years.

. As part of management team helped drive sales from $110 million to

$170 million in four years by establishing and managing all corporate

marketing function in support initiatives of the corporation.

. Increased account base by significantly by effectively managing the

marketing mix.

. Increased sales of MRO products to over $3.5 million for the Group

during a two year time period through introduction of new lines and

effective management of existing MRO programs.

Distribution Center Manager Indianapolis 2004 - 2005

Senior manager with responsibilities including management of the corporate

distribution center and logistics systems which required management 100,000

square foot distribution center with $7 million in inventory servicing 34

branch locations nationally.

. Designed and executed a total renovation of the distribution center

increasing capacity by 40%.

. Increased productivity by implementing and managing conversion of WMS to

total paperless environment providing approximately $350,000 in annual

labor savings.

. Achieved significant reduction in overtime by implementing a "flex" work

schedule saving approximately $250,000 in overtime expenses annually.

. Restructured stock transfer schedules to branches saving over $200,000 in

transportation expenses.

HAGGARD & STOCKING ASSOCIATES; Indianapolis, IN 1997 - 2003

Largest privately held industrial distributor in Indiana, with a primary

product mix of perishable tooling, material handling, safety and MROP

products with a focus on integrated supply, commodity management and vendor

managed inventory programs.

General Manager 1997-2003

Senior manager with accountable for direction for major functions within a

company generating approximately $25- 30 million annually. Revenue

generated through sales and service to automotive, heavy transportation,

aircraft/aerospace, machine tool, and aircraft maintenance markets.

. Increased gross margins from 8% through vendor base rationalization

and aggressive end user pricing strategies creating a significant

impact on profitability.

. Drove overhead costs down by $1 million through implementation of a

wide range of operational changes, cost saving initiatives, and system

upgrades.

. Reduced systems related expenses by $100,000 and increased

efficiencies by 25% by conversion of the computer platform to more

current SQL technology in 2001.

. Saved an estimated $50,000 in annual accounting expenses by

implementing cycle count system in 2000 which also improved the day-to-

day integrity of a $3.5 million inventory.

. Achieved ISO 9001 in 1998 certification.

RADIAC ABRASIVES; Salem, IL 1990-1997

The largest U.S owned grinding wheel company, offering grinding products,

services, and materials to assist manufacturing organizations in meeting

their grinding requirements. Markets served include automotive,

aircraft/aerospace, agricultural equipment, machine tool and heavy

transportation markets.

Manager of Sales & Marketing 1991 - 1997

Senior management leader; led vision and strategy for $4.1 million budget

supporting all marketing functions including field sales, application

engineering, pricing, distribution management, customer service,

advertising, and training.

. As a member of the management team, helped drive corporate earnings

from a negative position in 1991, to one that generated a 28% pre-tax

position in 1996.

. Contributed significantly to 10-fold growth in net income for the

company by instituting marketing and sales strategies in support of

corporate initiatives.

. Obtained $4 million in competitive business during 1995-96 by

spearheading aggressive campaign to convert competitive distribution.

. Generated incremental revenue of $1.5 million in 1995 through

introduction of three new product groups.

. Obtained price yields of $750K and an increase in gross margin by 5

percentage points in both 1993 and 1994 through aggressive pricing and

product rationalization strategies and established system for moving

forward.

. Achieved a $900K decrease in expenses while increasing market share

concurrently during 1993 by restructuring field selling organization

and marketing support functions.

Manager of Marketing & Distribution . 1990-1991

Responsible for the management of all marketing support functions including

customer service, pricing, advertising, promotion, channels of

distribution, and training. Developed strategic and tactical initiatives

and systems to assure growth and profitability.

PROFESSIONAL AFFILIATIONS

Industrial Distribution Association ( Now ISA)

Industrial Distribution Association Education Committee

Indiana Industrial Distributors Association

National Tooling & Machining Association

National Fastener Distributor Association

Grinding Wheel Institute

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