Quality Control Management

RODERICK COCHRAN

*** ********* **** * Duncanville, TX 75137 * 214-***-**** *

*********@*****.***

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PRINTING/OPERATIONS/PRODUCTION MANAGEMENT

Strategic Planning & Scheduling / Process Reengineering / Team Leadership

Inventory Management / Quality Assurance

Results driven, dedicated professional with wide-ranging experience in

planning, leading and directing multiple aspects of operations, involving

small-to-mid-sized manufacturing facilities. Track record devising,

evaluating, and implementing continuous process improvements to minimize

waste and reduce cost while maximizing quality and yields. Successful

managing multiple assignment and projects with competing priorities and

strict time constraints while ensuring on time delivery of products and

services. Established effective quality control and safety initiatives,

encouraging proactive participation across the manufacturing floor.

Effective leader and motivator inspiring exceptional productivity levels

and throughput. Repeated success guiding sizable cross-functional teams

focused on production goals meeting aggressive deadlines. Demonstrates

outstanding written and verbal communication skills through one-on-one

coaching and meetings, as well as through documentation of training and

procedures.

AREAS OF EXPERTISE OR STRENGTHS

. Customer Satisfaction / Sales . Cost Reduction / Avoidance

. Printing / Computer Operation

. Detailed / Superb Organizations . Quality Control / Safety .

Fulfillment Processing / Kitting

. Policy & Procedure Development . Resource Allocation .

Inventory Control / Warehousing [pic]

PROFESSIONAL EXPERIENCE

Sprint/Nextel Irving, Texas

Business Customer Care - Complex Billing Specialist/Wireline

2008 - Present

. Performing extensive research and analitics to determind root-cause

and establish the appropreaite resolution for our business customers.

. Interactions with Government/Business customers, company sales and/or

service representatives to handle multiple functions and provide total

customer satisfaction via telephone or email.

. Proactively works multiple assignments and projects with conflicting

priorities and strict time constraints to maintain first invoice

resolution an d exceptional SLA's for each platform.

. Engineers effectively within multiple software's/systems

simultaneously to achieve total customer satisfaction. In addition

gathering and documenting crucial information while troubleshooting

for efficient account management.

. Proficiently handles escalating issues/concerns that ensured complete

and efficient problem resolution.

. Successfully completed training courses internally while receiving

hands on experience in multiple areas within the wireless industry.

Including but not limited to knowledge of equipment and plans,

technical support, order management, account crediting per project,

corporate liable to individual liable transfers, rate plan analysis to

complete project management, and wirelines for business customers.

Key Achievements:

> Recognized as key player on first team that consistently

exceeded set objectives on all projects based on 100% Quality

Assurance.

> Selected for specific teams where limited access was required to

obtain specific goals and objectives to ensure complete customer

satisfaction.

Resource Contracting, DFW

Operations Supervisor - Warehousing & Distributions

2007 - 2008

. Provided immediate on the spot management for warehousing,

distribution & logistics facilities.

. Supervised the daily operation of multiple areas which includes

shipping/receiving, loading/ unloading, picking/packing, inventory

control while insuring quality and safety.

. Provided strong leadership, direction, organization, planning,

scheduling, evaluations, appraisals, and disciplines while motivating

the work of other with a sense of urgency.

. Performed and ensured on time, and efficient delivery driving

performances & installations within the DFW area.

Tabs Direct / Rapp Collins Worldwide, Irving Texas

Production Manager - Mail Operation / Fulfillment

2001 - 2007

. Managed the day to day operations for one of the top Direct Mail

Marketing Agencies, including production, planning, scheduling,

facilitation, administration, equipment and maintenance for a 35,000

sq ft. manufacturing facility.

. Directed a populace of 65-120 full time and temporary employees for a

7/24 shift manufacturing facility.

. Established production priorities and assignment while producing, ink-

jet personalization, letter-kits, hand fulfillment function and

operation in Bindery, Inserting, and Ink jetting.

. Managed efficient budgeting, forecasting, multiple shift process

engineering, successfully developed statistical analysis from print

stream/excel, quality & inventory control, and new process & procedure

implementation.

. Maintained operations-level relationship with multiple departments,

customers, the U.S. Postal service and venders. Ensure supplies and

service levels are maintained at necessary levels. Hires, fires,

trains, develop, evaluate, and manage performance of all employees &

supervisors.

. Ensured consistent compliance with OSHA and postal regulation.

Key Achievements:

> Substantially increased production annually for the past four

years by an average of 45% by utilizing lean processing

practices, as well as reducing staffing and operations cost by

23%.

> Improved efficiencies by 32% by leveraging technology, re-

engineering products, practices and processes

> Commanded for Motivating diverse team in production that set &

broke company ink-jetting record in a 24 hour period, also

consistently met all critical & non-critical deadlines and

mailings.

Assistant Manager - Laser Print/Computer Operations

1996 - 2001

. Directly managed the daily operations, including print production,

tape library, mainframe, planning and scheduling of every job

throughout the department to maximize yields and ensure on time

delivery.

. Installs, maintains, monitors, analyzes and troubleshoot data center

equipment and software.

. Directed overall workload for 21 employees within a 24/7 shift.

. Maintained production volumes and high quality standards while meeting

client driven deadlines.

. Ensures supplies, inventory and service levels are maintained at

required levels.

. Hires, trains, develop, evaluate, and manage performance of all line

employee & supervisors.

Key Achievements:

> Authored numerous policy & procedural changes accepted and

implemented by executive management.

> Earned multiple awards for quality and dedication of performance

in a rapidly changing, fast pace environment.

> Established and successfully implemented the department

organizational & procedural processing to improve cost

efficiencies

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EDUCATION AND TRAINING

Continued Undergraduate Studies at Mountain View Community College Dallas,

Texas - with concentration in BA in Business/Management

PROFESSIONAL DEVELOPMENT

Seminars on Leadership, Supervising, Time Management, Business Writing,

Franklin Coveys/Championing Diversity Training/Workshop, Mail Piece

Quality Control Specialist Certification, Certification Workshop Clampitt

Paper, Certified Forklift driver, Xerox Maintenance & Training, Siemens/Oce

Printer Operation Training, Project Management Development

Courses[pic][pic]

Contact this candidate